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Royaura Reviews Summary
Royaura has a rating of 1.8 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and chinese company. Royaura ranks 809th among Men's Clothing sites.
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CUSTOMER BEWARE Royaura/Dehan LTD IS A CHINESE COMPANY. I thought I was relatively safe because the return and refund POLICY clearly stated that these tasks were handled within the US.
Their men's clothing is undersized, and they'll ask you to send photos with rulers. I compared my received 3X items to several 2X items I owed. The US product was always much larger. I waited over a month for this delivery.
Having to return product to China wasn't supposed to be in play. Now I know better. This company LIED on their web page, and they will get away with this miscarriage of service.
I initially got a quote over the internet, from both USPS and UPS. Those preliminary quotes did not consider the weight of the return package. UPS now quotes $227 as the cheapest price, while USPS quoted me $117 as it's cheapest price. These prices would apply for each order returned.
I will now opt to seek a donation site and try to put this disaster behind me.
VERY POOR! CUSTOMER SERVICE. They get your money and then, nothing from them, & no one to talk to about orders placed. No phone number or email to talk to anyone about your orders placed. I have sent them a lot of money for merchandise, and NOTHING, but one damn shirt sent to me. Nothing else has has been delivered, and they still have a lot of my money, and they keep hiding the merchandise, that I have been viewing, and then showing it again after I have placed an order so as to bill me again for shipping, making me order more so as to run up their High shipping cost. I ordered a large quantity of merchandise, to more than qualify for the amount needed for free shipping, and they still charged me for shipping, which is extremally high for shipping less than one pound $12.99 I think this company needs to be investigated by the Attorney General and if they don't get me my merchandise very soon, I personally am going to start and investigation in to their operation tactics John Creech Please contact me ASAP at my email: *******@bellsouth.net, before I start an investigation into your company
Hi John C,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will send you order details for confirmation after you have completed your order, please check your email in the mailbox that you put for your order. Or it may be blocked by your mail server, please check spam.
We offer free shipping on order over $79. Please understand. Your first order F-royaura110801 is under $79 and you pay for shipping, your second order F-royaura113015 is over $79 and it is free shipping.
You can track stauts of your orders anytime on our website
https://www.royaura.com/pages/service-track-order-submit
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
This Place Is A Scam Never Received My Order And Contacted Customer Service And No Help Provided Giving Me Excuses And Back And Forth Info Cannot Track The Order At All As Of Now I will File For Legal Action
​Hello AYMAN K,
Thank you for choosing Royaura!
Your order F-royaura93508 has arrived at your local which waiting for you pick up package soon. The tracking number is 420925539261290227365663557424.
You can check on website https://t.17track.net/en#nums=420925539261290227365663557424
Please contact the local post office to pick it up as soon as possible.
If you have any other questions, please feel free to contact us again at：support@royaura. Com. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Do not purchase anything from this group of bandits! The quality of the material is horrible. They don't print what type of material the shirt is on the shirts to further their deciptive marketing. Their product is made in China and takes weeks to ship to you. They have no contact phone number so you at the mercy of their horrible customer service. Worst of all, they will send the wrong product and expect you to pay the return shipping costs! Only cheats and thieves make mistakes and expect you to pay for their errors! Everything about this transaction is wrong! Do not make the grave mistake of buying this substandard product and have to deal with this rip off company!
Hi Joseph W,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
During the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
If we sent wrong items to you, we will provide you a satisfactory solution, please be assured.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I'm a teacher so I have a budget. I ordered from Royaura because I liked the designs and I had a code that gave me 30% off. I admit, I just assumed it was a legit site. I ordered and then read reviews. I started freaking out. Many reviews said it was a scam. I told my wife, oh well I guess I just got scammed ($134). But when I went back to the site a week later I noticed the items had been shipped and once I figured out how to plug in the tracking code, I could see the items were on their way. I got 7 of the 9 I ordered in just over two weeks. They exactly what I wanted. It's hot here in Houston, TX and the material looks good and its thin. My only complaint is that it took me a long time to get the lines from the folding out. There has to be a better way than the 30 minutes per shirt of ironing on a low setting with water and starch. Please send us instructions on the easiest way to get the folding lines out. Thank you for the awesome shirts!
Dear Mark L,
Thank you very much for taking the time to show your support for our products.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes,
Royaura service Team
I ordered a shirt and immediately got a message on the ordering site that i would get an email confirmation and tracking. They took payment via PayPal and it came out of my bank. I waited over a week and never got an email. I reached out via their support email and got no response either time.
I will pursue action against them next week after the holiday.
Hi Laura S,
We will send you order details for confirmation after you have completed your order, please check your email in the mailbox that you put for your order. Or it may be blocked by your mail server, please check spam.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Sizing is way off! Tried to return item. Was told they would give me 30% off and for me to try to sell to someone. Haha. You can tell they are foreign by the way they word things. I would like to know who owns this company so I can kick their $#*!.
Hi Maximus J,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
They miss addressed my order.
I spent half an hour contacting the post office to try and get it sent to the correct address.
Evidently it was already sent back to them and now they want to charge me a discount to resend the items. Or are offering a 50% refund on what I have not received.
So in other words, I have nothing. And they feel it's ok to charge me again for their mistake.
Just say no, it's a hassle and ridiculous.
Hi Maxine H，
Thank you for choosing Royaura!
We shipped your items to the address where you entered for the order. Please confirm if your put incorrect or incomplete shipping address.
The package will be abandoned or damaged if it failed to deliver. And we will not get the return package. Hope you can understand that.
Maybe you can contact the local post to solve the problem as soon as possible.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Ordered a XL pant from them to my husband. Their products look good online. Received the pant. Quality was okay, nothing fancy or extraordinaire and it did not fit. I asked them to swap a the XL for a Tall XLarger. They wrote to me this "Will it be possible to give others as a gift? We make you a 40% refund as a way to make up for this, you can take the partial refund and keep the items. And we can provide you 15% coupon in your next purchase. Because the goods are sent from other countries, the shipping cost is so high when returning back. It may be lost during return. If lost, we cannot refund you the money".
I was not asking for advised or bought the item to give away as a gift, also I was asking to exchange
PLEASE, PLEASE! I WILL NEVER buying anything from ROYAURA again. Customer service is terrible! And to your surprise the page never disclosed they are in CHINA. The address from Walnut CA is only to attract clients.
Hello sorel K,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
I bought three shirts and thy are beautiful it took a little time for the shirts to arrive but that is ok so thank you Royaura for the shirts i love them.
Dear Martie H,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
If I could give 0 stars I would shirts are horrible quality looks nothing like on there site literally looks like a Halloween costume and they won't give me a refund
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Obviously this is a Chinese company trying to "act" like they care about their customers but they do not. Ordered 3 shirts, all too small no matter what they say about their "size chart" that is not factual. I have sent several emails about "returning" them but it is my responsibility to ship them back to China? Not worth the price Stay clear unless you know the clothes will "fit"
Hi Doug W,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
You can request to return or exchange the items if you are not satisfied with the order. And we provide a US return address. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
COMPLETE JUNK. PAPER THIN FABRIC. WAITED FOREVER AND WHEN 3 OF 4 ARRIVED IT WAS WAY TOO LONG. STILL WAITING FOR THE 4TH SHIRT. NO HURRY NOW. AFTER READING THE OTHER REVIEWS I HAVE RESOLVED MYSELF THAT ORDERING FROM THIS COMPANY WAS MY MISTAKE. AGAIN, COMPLETE OVER PRICED JUNK. LIVE AND LEARN. LEARN FROM MY MISTAKE. STAY AWAY FROM THIS COMPANY.
Hi WILLIAM R,
Your items were shipped separatly, during the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
You can request to return the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Ill keep this post up to date. I ordered 2 shirts and a pair of shorts. Arrived in about 10 days. I normally buy 2x but ordered a 3x shirt and 3x shorts because their chart said 3x shorts would fit a 48" waist. The 3x shirts are tight and not an ordinary 3x. The 3x shorts are not even close to 3x. So I sent an email today, 27 June to Royaura support telling them I want to return the shorts. Ill let you know what happens. If you buy something, you should consider ordering several sizes larger than you usually would buy.
I was pleasantly surprised. You never know when ordering an unfamiliar brand online. The XL perfectly fit my athletic build a bit loosely as I prefer.
Hi Peter G,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: [email protected]
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
Repeat customer and will continue to be. Shirt is soft comfortable, no iron, easy care. Print and color is outstanding. Sizing can be a gambit at times with creative variance in listed size but was happy that this XL fit me nicely! Happy with my purchase, happy with the company. Definitely in for another festive print, you should be too!
Dear Danny P,
Thank you very much for taking the time to show your support for our products. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
No smell. Easy. Slightly translucent on the body. The print is not as bright and juicy as it was in the description of the goods.
Hi Elton F,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: [email protected]
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
I bought this as a gift for my father. Within a few days had called to brag on how warm it was; "Remember that sweater you got me? It is really light and thin, but boy is it warm! Warmer than any of my others!"
Dear Johan B,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Worth it! The jacket is very comfortable & it made my entire outfit. It also got many compliments! I love it & definitely do encourage others to buy!
Dear Jack M,
Thank you very much for taking the time to show your support for our products.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes
Royaura service Team
This shirt is so cool! Fit is as expected and the material is really good too. Bought it as a gift for a friend and they really liked it.
Dear Paul M,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
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Hi Wally H,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you refer to the size chart before you placed the order?
In order to give customers a good return experience, we provide a US return address. You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team