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Royaura Reviews Summary
Royaura has a rating of 1.8 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and chinese company. Royaura ranks 809th among Men's Clothing sites.
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DO NOT USE! This company has horrible costumer service. I sent several emails to cancel my order once I figured that it wouldn't arrive on time. There rules state that if you cancel within a 24hr period then there is no charge. Clearly that is false. After repeated emails and 4 days later I got a reply. Saying there will be a 5% charge. This company Is a scam and liars. Don't order from them.
WARNING The discounts are phony. They offer free shipping - only if you do not accept any of their discounts for larger orders or 1st time (and last time) customers. Try calling customer service. This site intentionally omits a contact phone number. Any online store that does this has a reason: to avoid customers talking to the company and they have a reason for this. They hide from customers!
Hi Mark D.,
We offer free shipping on order over $79 after discount, please confirm if your order is eligant for the free shipping.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I purchased 4 shirts from Royaura. I was really looking forward to having some fun smartass shirts to wear. Fortunately, the shirts came in two shipments (4 XL t-shirts in total were ordered) After receiving the first package. I took the shirts out to try on (Fitted nice) and then I washed them to get ready for normal wear. Both shirts shrank in a cold water wash and delicate dry (there were no washing care instructions included) to a very smallish large size? When I ask to return via email there was no response. Now the other package has arrived and I'm attempting to return it without opening the package in hopes I don't get stuck with these. BUYER BEWARE! I can't speak for the button ups, but the tee-shirts shrink bit time! I'm really bummed about it. I was really looking forward to having some fun with these shirts...
Hi Joe V.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I really wanted to find a reason to order shirts from this company, but not one positive word was said about them across the internet. With all the bad reviews about this comp, it's time to hold sites who advertise the product accountable for hawking inferior products and rip-off companies. That is why I filed a complaints with both Google Advertising and CNN (theirs is the site I was visiting when the Google ad popped up). Yes, a bit of time and energy on my part, but much less than what would have been expended if I had blindly ordered something from them!
Hi Michelle B.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
If you have any questions, please feel free to contact us again by email:[email protected]. We will surely help you anytime. Have a nice day!
Best regards,
Royaura Service Team
This company has a million excuses for everything. No refund, and it states with your oder that you can get a refund... WARNING, do not but from this company and it has been reported to the FBI for Fraud and a investigation will be made.
I tried to attach a copy of my receipt but it wouldn't up-load.
Hi John A.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I got fooled TWICE.! I ordered 5 shirts and what I got was the worst constructed things I've ever seen. Hacked together like they used scraps and the sizes were all over the place. One could have fit 1 1/2 people the another was two sizes smaller than the tag. The second time? I was a year between and my dumb arse didn't happen to go back and check. Again the sizing was WAY off. They started the partial refund dance and I threatened to go to the bank and report them as a fraud. ( I had checked back and knew now I was stuck the second time.) Finally after a few back and fourths they gave me the address to return and they still didn't give me the total back. They're in California and I'm in Va. Good luck on them cause I would have stopped off and had a face to face.
Hi ken r,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " trustpilot+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
This is a criminal enterprise. The only way to get a credit for wrong orders, orders never being delivered, etc is by challenging the purchase with your credit card company.
Hi Elizabeth B,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
And all tracking numbers we provided are correct and valid.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I mistakenly ordered two of the same Hawaiian shirts recently. They worked with me on a refund promptly and fairly. They made an honest effort. I'm satisfied.
Dear John Y,
Thank you very much for taking the time to show your support for our services.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes
Royaura service Team
First I it took almost a month and a half before my order came the shirt were a little snug but 3x shorts come on now three egg shorts that are fit a child 3x shorts that will fit a child
Hi Ann H,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
This company is a scam.
Shirts look better in the pictures. I ordered 4 XXL shirts
Still waiting on 2. Out of the 2 that I received one was a S (small). I followed Royaura return policy.
I sent an email with all the numbers, SKU and ID. Didn't even open the shirt polycine pack. In a replied email from Royaura was requested to send a picture of the shirt. I did.
Now, I get an email back stating that I can give the shirt away and take a 45% back refund. Royaura also said that they are unable to do an size exchange as I requested.
Now I want my money back on the unshipped 2 shirts.
Do not waste your money on this company.
Hello Eric Y,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If the customer wants a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We have canceled the order F-royaura54971 already that hasn't been shipped, the funds will return to your paid account.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
On March 25,2022 I purchased 5 shirts from this store. As of May 9,22, I have received only one and it is so poorly made I would not be caught wearing it in my backyard. I have requested a refund and that my order be canceled only to receive 2 meaningless emails. Their website shows multiple ways to reach them but there is no phone number and they don't respond to emails in a reasonable manner. I have ordered products from China with no issues other than usual delays BUT this store is China's worst! Please LOOK BUT DO NOT BUY!
Hi Poppy Y,
Thank you for choosing Royaura!
If there are no special circumstances after the parcel is sent, the parcel will be delivered within 10-20 days. However, due to the impact of the epidemic, the delivery of the package may be delayed. Hope you can understand that.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
No returns accepted! Do not purchase from this company. If you were unhappy with your product they will not let you return it. If you beg they will give you 15% back on your purchase. Rip off!
Hello D M,
Thank you for choosing Royaura!
Considering the higher shipping costs, we have communicated with you for a partial refund. If the customer wants a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Very likely you are already a Royaura.com (just one of the websites traced back to TedHair Limited, Hong Kong Companies Registry *******) customer and are here because something went wrong. I feel your pain. Based upon other bad experiences from most international retail, I usually do my research into their policies and especially the business address first. Sadly I clicked on buy before doing that with Royaura.com. Same mistake. Same outcome.
Nine days just to to get my items into shipping from China. One item arrived within two weeks. The other was last seen 30 days ago just 500 miles away in the USA. All USA carriers would consider the shipment officially lost at this point. Unfortunately, there has been an almost daily email banter of excuses and inconsistencies on the party of Royaura.com. Wrong tracking numbers, "COVID blockade", and more. One message alleged that my shipment was unable to be delivered because I had moved, complete with screenshot. However, using that same tracking number found a completely different address and circumstances lending one to believe that some amount of digital manipulation had been involved. This poor customer service borders on unethical and seems to be a trend in reading other reviews of this company. Thankfully, AMEX stepped in and initiated a charge-back with little review, which speaks volumes in itself.
The item that did get delivered was cartoonishly too small for international sizing standards and was basically just a photo print of actual quality textiles. Returning the garment under the Royaura.com policy would waste further money and time all for the gamble that I might end up in the same place again.
If you are lucky enough to be doing such pre-purchase research yourself, consider this solid validation that you should delete Royaura.com from your browser permanently.
Hi Zeigh O,
Thank you for choosing Royaura!
Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers.
We ship the goods to the shipping address that you put for the order. And we cannot change the address for you after it has been shipped. Hope you can understand that.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
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Hi William M.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team