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Royaura Reviews Summary
Royaura has a rating of 1.8 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and chinese company. Royaura ranks 809th among Men's Clothing sites.
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Please don't be dumb like me and buy anything from here! Cheaply priced merchandise, you get what you pay for. If you wear a large, you better buy ac1X, I'm not kidding! I bought 4 shirts, none fit, even if they did, I still wou k d have returned them because the quality was GARBAGE! When I tried returning them, I was told the shipping would cost more than what I paid for them Then they proceeded to tell me why don't I just give them to a friend or family member. What the hell kind of customer service people tell you that? Lol Before you waste your money, read these reviews, we all can't be wrong.
A huge fan of mid century architecture and vehicles. This shirt says it all. Style, cars, design, cocktails. Great fit, good quality and comfort.
Dear Ray C,
Thank you very much for taking the time to show your support for our products.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes,
Royaura service Team
This shirt is perfect! I attend shows at a local jazz club and the shirt is a hit! Great fit. Comfortable. Good quality.
Dear Jax Fox G.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Look like they would keep you very cool and comfortable through the summertime... Thanks guys...
Dear Carter Elliott,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
Royaura sent the wrong size shirt. The return info says to email them at <*******@royaura.com> for authorization to retrurn and address. I have sent several requests but get no response. Order #F-royaura*******.
Hi Patrick H G.,
We sincerely apologize for all the problems you encountered.
Firstly, we replied to your every email in time. If you did not receive the emails, please recheck it with your spam box or junk folder.
Secondly, You ordered a small size for the t shirt #DH-SH56A244F07A, and other items were size XL in your order. Maybe you accidentally chose wrong the size when you placed the order. Hope you can undertand that.
Finally, we have sent the solution to your email, please check and reply to us. We will help you further.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered two shirts from this company and received two relatively acceptable shirts. Not high quality by any means, but the price indicated I was taking my chances in the first place. Then I saw a black shirt they had on sale and decided to take another chance that it would be acceptable because I liked the design a lot. I ordered the black shirt and received a purple shirt instead of black. I requested they send me the correct shirt, and this was the response:
*******@royaura.com
Hello，
Sorry for the delay in your kind reply.
The shirt doesn't have purple color. Maybe there is color difference in the different lights. Please understand.
To avoid the hassle and waiting time of returning, how about we give you a 65% refund and you keep the item? And we also can offer you a 15% coupon on your next purchase. If you still don't accept it, you can send it back to us.
Please write the order number F-royaura******* on the package and send it back to our address:
Attn: Royaura
ZIP Code：*******
Address: 661 Brea Canyon Rd, Suite 7, Walnut, CA.
Their response insults my senses and yet laughable. They simply could have admitted the mistake and sent what I wanted, but instead, flat out lied about the color. It's as if they thought they could gaslight me. However, they were correct in their answer in that it is less hassle for me to accept their offer, so now I have a steeply discounted price on a shirt I don't want because it was less painful to accept their offer than it was to continue to try to correct the problem. That's not the way to keep me ordering things from them in the future.
Addendum: on Sept 17 I received a credit for $19.49 on my credit card statement out of the original $45.98 I was charged for a purple shirt after ordering a black shirt per the above discussion.
Hi Brian F.,
We sincerely apologize for all the problems you encountered.
Firstly, thanks for your feedback so we can keep improving. After all, customer satisfaction and happiness are our pursuit.
Then, for the color difference, we have asked the warehouse to check all remaining stocks, and we also contact the factory to check which part has the problem and to correct for preventing the same issue to happen.
Finally, if you are not satisfied with the item, you can return the item back for exchange or refund. We also have sent the solution to your email, please check and reply to us. We sincerely apologize again for the inconvenience caused to you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
The ads look enticing, but beware - the quality of the merchandise is VERY shoddy - and if you read the fine print, what they tout as cotton/linen is literally made from recycled tires! Worse the items are shipped directly from China and tale about a month to get here. They claim they will respond back from customer service in 24-48 hours and provide a return address if not satisfied - they didn't get back to me for a week - and then you CANNOT return them to a US distributer but must mail back directly TO China - which is outrageously expensive (which they count on you NOT doing). I contacted my credit card company and due to the fraudulent nature of the company, they simply removed the charge. I donated the crappy merchandise, but it was a huge hassle dealing with this mess, Buyer beware!
Hi DW G.，
We sincerely apologize for all the problems you encountered.
Firstly, generally our service team reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder. And in order to give customers a good shopping experience, we provide a US return address now. Hope you can understand that.
Then, we can't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) do you want to return?
2. Please take some pictures of the items you received, we will give a feedback to our factory for improving.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered a few shirts for a trip I was taking. Shirts never came am back from trip and still haven't received shirts, or a reply to my inquiry as to there whereabouts.
Hi Albert A.,
Sorry for all the problems you encountered.
Firstly, generally our service team reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Secondly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Finally, we can't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We will check the status for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
They don't fit plastic material don't waste your money always use PayPal they will fight to get you a refund the only way you can get in touch with this company
Hi Willie D.,
We sincerely apologize for all the problems you encountered.
Firstly, the meterials are disfferent for every product, and it is stated under the product description.
Then, we can't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) are you not satisfied with?
2. Which part of the item's size doesn't fit you? Such as waist, bust, shoulder or so on.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
The price point matches and they're suuuper comfortable and funky. Will definitely be lookin out for more products from them in the future.
Ordered three shirts only got two. Sent emails asking them to fulfill my order. No response. Avoid doing business with this company.
Hi MICHAEL P.,
Sorry for all the problems you encountered.
Firstly, generally our service team replies you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Then, sometimes our products are shipped out from different factories, so the items in your order may be delivered separately. Hope you can understand.
Finally, we can't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We will check the status of the last item for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Royaura... PERFECT sizing well I ordered my size and one bigger, my size fit perfect!, worth to wait...
Dear NELSON W.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
These shirts are very comfortable and light weight. I received numerous compliments for each design.
Hi alan f.,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: [email protected]
Our service team will reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
I ordered 4 shirts from Royaura on line as they had photos of clothing and descriptions of them. Unfortunately all the shirts I ordered were listed as cotton-blend material. Weeks later when the 4 shirts arrived, I found them all to 100% polyester. I followed the procedures for returning items as listed on enclosed paperwork which said to get a return activation code and they would then provide a return address. Never was there return code. I emailed and they told me a colleague had already contacted me via email, that was a false statement, never got such an email.
I had to pay $12 to return the shirts with no compensation for their false advertisements. I did receive a full refund but lost over $12 and change to return to fraudulently advertised merchandise. Steer clear from this Royaura, clothing is not as advertised and you will pay out your pocket to get your money back.
Hi David H.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
The fabric of clothes is stated in product description for every product. And according to the return policy, the shipping fee for returning the package is to be paid by the customer. Hope you can understand that. We also cover the cost of shipping the product to you.
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
This company is difficult to deal with if you have any issues with your order! The quality of the shirts are passable but sending anything back is daunting. Their policy is autocratic and hard line and exhausting to honor. If you item is sent and is in error or not acceptable good luck, its basically on you no matter what! I'll just end with Caveat Emptor
Hi Dennis J.,
Thank you for choosing Royaura!
Sorry for all the problems you encountered. You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
DO NOT buy from Royaura. Shirts took several weeks to arrive, did not fit and now I am having difficulty getting a return authorization.
Hi Robert B.,
Firstly, during the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
It is really a pity that the clothes do not fit well. Have you referred to our size chart before you place the order? As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I bought this for my husband who has many nice shirts and is a very picky shopper when it comes to clothes. I am pleased to say we both love it! The colors and design are awesome. Quality is great too. Very happy I purchased this for him.
Dear miriam b.,
Thank you very much for taking the time to show your support for our products. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Yeah. I should have read the reviews first. These shirts are very poorly made. Buttons catch on strings when you undo them. Shrunk so badly after wash and dry the shirt in the photo is an XL and now could fit my elementary school nephew better. Very thin material and strings poking out all over. Not a good buy. I was lured by the design of one shirt that has yet to be delivered. I bought 5 but never again. No care instruction whatsoever on the clothing itself. Just a tag that says XL.
Hi Stephen G,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
The care instruction is on the inside of the garment. Please check carefully. And you can iron the shirt with an ironing machine after washing to remove the wrinkles.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " Sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Ordered four shirts from Royaura, used the express service, shirts arrived in 9 days. The shirts fit nicely, the material is good for the warm weather climate here in Florida. But two shirts are on back order, unsure when or even if they will arrive ( ordered on August 2nd, two arrived on the 11th). I was told they'd rush the back ordered shirts. They don't seem to have any kind of up-to-date inventory control about what's in stock or what's low in stock so someone can be clearly informed about what they're buying. They have offered a discount on the next order, but as they seem to offer discounts across the board, it seems like an inauthentic gesture. They need to partner with a company that knows how to do e-commerce, like Amazon or as they are a China-based company, China's own AliBaba - they might, at least, offer up some guidance on how to do inventory control. Might order from them again, as they have some really nice designs, and they're good for my work in tourism here in Saint Augustine, Florida. I give them that 3 star as a balance between the shirt quality ( very good) and the service ( not so much). I'd be more inclined to order more from them if I know they actually have the shirts in stock.
Hi Matt M,
Thank you for choosing Royaura!
Firstly, we are delighted to hear our products have met your expectations.
Then, due to surging customer demand in hot season, some items may be a little delayed, hope you can understand that. We are working with our suppliers closely to remedy this issue as soon as possible, and the goods will be shipped out shortly once we get them from our suppliers. Please don't worry.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Don't buy anything from or with the Royaura name! BUYER BEWARE! Off-size, cheaply-made product! No refunds!
Hi,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
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Hi Richard M,
We sincerely apologize for all the problems you encountered.
Firstly, we support a refund or exchange if you are not satsified with the items, please don't worry. However, according to the return policy, the shipping fee for returning the package is to be paid by the customer. Hope you can understand that.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team