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Royaura Reviews Summary
Royaura has a rating of 1.8 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and chinese company. Royaura ranks 809th among Men's Clothing sites.
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I order a shirt and paid for express shipping. 5-10 days. I did not receive the shirt after 10 days. I contacted them and was told I had not paid for the shirt nor the shipping. I had my order # and proof from my credit card that I had pay for the shirt. I still was told I had not paid for the order. No follow up from them.
My husband find most things uncomfortable to wear. He loves this shirt both for the festive design and for how comfortable it is.
Dear Coleen K.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I ordered two shirts and the confirming email said they would be "processed" in 3-5 business days. Shipping would take 10-25 business days (I opted for standard shipping). After 7 business days, I wrote to the company and they said it would take 1-2 weeks to process (I.e. 5-10 business days). After 10 business days I wrote again and mentioned that my order still hasn't shipped. This was two missed deadlines and at that point, I decided to cut my losses and request that my order be cancelled. They promptly cancelled my order but said my refund will take 5-7 business days...which seems extreme to me. You better believe that on business day 7 if I don't receive my funds, I will dispute the charges. I advise to stay far away from this company as they don't appear to be truthful with expectations that they themselves provide to their customers.
Hi Christopher T. ，
We sincerely apologize for all the problems you encountered.
Firstly, we are sorry for the delay of your order. Due to surging customer demand in hot season，the shipping volume surged and reached full capacity. Goods arriving at shipping warehouse are clued for unloading, and therefore there is a little delay. Hope you can understand that.
Besides, we have canceled the order at your request and applied a refund, it will take some time for the bank to process the refund, we will rush the relevant colleagues to process it for you as soon as possisble. Please don't worry.
You could contact us at [email protected] if you have any other problems. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
When I read these reviews I was thinking maybe I was wasting my money. WRONG!
The shirt is terrific, exactly as I expected and wanted. And, it arrived in plenty of time for the holiday, Valentines Day. I ordered it on January 19th and received it on January 31st. I did choose expedited shipping, which was good since I hadn't realized all shipping was from China
Dear Joe R.,
Thank you very much for taking the time to show your support for our products and shipping services.
Looking forward to your continued purchase from Royaura and hope to serve you again in the future.
Best wishes,
Royaura service Team
They very conveniently forget to mention that it will take 25 or more days to get your order until after you have placed your order.
They dont respond to emails
THEY ARE IN CHINA
Hi Carlos L.,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. The delivery time depends on the shipping method you choose for the order. And we always strive to provide satisfactory shipping service to our customers. Your understanding will be appreciated.
Besides, generally our service team reply you in 24 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Fininally, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We will check the order status for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Avoid using this company at all costs, their driver not only delivered parcel to wrong street but even the incorrect number.
All they have offered is a 50% refund, customer service is extremely poor. As I stated do not purchase items off this company.
Hi Bruce S.,
We sincerely apologize for all the problems you encountered.
Firstly, we shipped the package according to the address you entered for your order. We appreciate that you could to check if you enter correct and complete address for the order.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We will check the order for you. And we will provide you with a satisfactory solution.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I have tried for a week to get the address to post back some shirts for a refund. After dealing with the robot replies, I used the chat link, and then after 6 emails got an email saying the following;
We are sorry about the inconvenience. Because the goods are sent from other countries, the shipping cost is so high when returning back. It may be lost during return. If lost, we could not refund you the money. Would it be possible to give others as a gift? We make you a 25% refund as a way to make up for this, and we also can send you a 15% coupon for your next purchase. Do you agree? I still have not gotten the postal address and even if I send them I think there is zero chance of a refund. I wish I had checked the bad reviews first before purchasing. I am sending my complaint to Consumer Affairs.
Hi E O.,
We sincerely apologize for all the problems you encountered.
Firstly, generally we would reply the email in time. If you don't receive our reply, please check your spam or junk folder. Besides, considering the higher shipping costs, we have communicated with you for a partial refund. If you insist on a return, we also would provide you with a return address. Your understanding will be appreciated.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. The reason for return. (like size, material, color)
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered a shirt on December 10th for Christmas. It has been three weeks, I still have not received my shirt and have been unable to track it. It just shows delivered by USPS, but no location or estimated date of arrival. They also originally gave me a tracking number that shows my item was delivered in November of 2018. I ordered in 2022. A very disappointing, frustrated, angry customer here. Use another option for your online purchase if you want to receive your item. HORRIBLE experience!
Hi Troy O. ，
We sincerely apologize for all the problems you encountered.
Sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Your order DHDDF00113596 has arrived in the destination country. The USPS tracking number is 4203307392748927005478010034384511. You could track the status anytime via https://t.17track.net/en#nums=4203307392748927005478010034384511. We appreciate that you could wait more days for the parcel to arrive, and you will get it soon.
If you require other further questiones, please send the email to [email protected].
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Seriously Royaura. 76cm = 3XL
35% refund offered if I send the shorts back to the US from Australia
A disgrace to All American retailers
My photo shows my 3XL shorts against Royaura's
Hi Doug L.,
Firstly，please accept our sincerest apologies for all the inconvenience this shopping experience has caused to you. However, the sizes of items are slightly different due to the styles and designs, and every item has its own size chart listed in the product description. Your understanding will be appreciated.
We have provided partial refund as compensation and you don't need to return to the item back to us. If you don't accept the proposal, you also could contact us to return the item to get a full refund.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Ten minutes after we placed an online Royaura order, we cancelled the order. We received an immediate acknowledgement of the cancellation.
We cancelled because the Royaura shipping fee was excessive.
Four days later we received a notice of shipment and a rejection of our cancellation stating the item could not be cancelled because it had been shipped.
The package was shipped via the US Postal Service (USPS). When the postal worker presented the Royaura shipment for delivery we refused to receive it. The words "refused, return to sender was written on the package". The package had a Royaura address in the sender's area of the shipping label
Royaura says they have no way to determine if the package was received at the return address facility.
Royaura refuses to refund our money.
We will never again make a purchase from Royaura.
Royaura continued their disrespectful conduct by offering a PARTIAL refund. That PARTIAL refund has not been received.
Hi Logan B.,
We sincerely apologize for all the problems you encountered.
Firstly，your order had been shipped out when you asked to cancel the order, we really couldn't stop the shipment then. Besides, The address where you returned the item is just a transfer center instead of our real return address, so we won't receive the package successfully. And it is a pity that we do not accept any returned items that were sent back by customers directly without authorization and we couldn't offer refund without receiving the returned package. Hope for your kind understanding.
Then, as you are our valued customer, we are willing to provide a partial refund as compensation, and we have emailed to you, please check your email and reply us as soon as possible.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Reported them to the BBB and they could not contact them at their California address. Paypal fortunately refunded my money so you know no matter what they say they are not legit. They had lots of stories like pay the shipping for the item and they will refund it or the item will be destroyed (which the USPS confirmed is entirely false, never happens). I told them what the USPS said then they changed the story and said they will ship the item back if I remove the Paypal complaint. Do not buy anything from them. They sent me a different shirt and charged for shipping even though I paid it on checkout (the ol' double charge). If anyone at Royaura reads this, I would love your onshore address.
Hi Linda H.,
We sincerely apologize for all the problems you encountered.
Firstly, we are sorry that you are having trouble with double charge shipping. Generally, you only pay once for the shipping when you place the order, and the post office will not charge any fees when they deliver the package. Your understanding will be appreciated.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And we will help to check the issue and provide you with a satisfactory solution. Please don't worry.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Was intrigued by their frequent promo ads. Shirt designs & colors were very tempting. Placed my 1st order, they took my credit card payment & sent back online confirmation within minutes. Said "processing" takes 3-5 days, "shipping" 8-10 days. So I would receive my items in approx 2 weeks. It's been 22 days & so far nothing. Their explanation for the delay is "Covid & Political Unrest" in China. I knew nothing about this company prior to making this order. I'm not impressed, if the shirts ever do show up, it will be my 1 & only purchase from them.
Hi J W.,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We would help to check the status of your order and keep rushing the package for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Ordered two hats from Royaura. They were never shipped and money was not refunded. They added on shipping costs. 100% fraudulent website including bogus shipping proof. Reported them to my credit card company who will be refunding my purchase and reviewing case for fraud.
Update: Finally received the hats I ordered after being advised they were delivered on November 4. Sketchy customer service but order was filled and delivered.
Hi William G.,
We sincerely apologize for all the problems you encountered.
We are so pity that you haven't received your order. Generally, the order will be shipped within 3-7 business days once it is placed. Hope you can understand that.
However, we couldn't verify your order number by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Shirts run small, cheap material poor press job loose strings all over simple chinese garbage would never buy again
Hi scott b.,
Firstly，we sincerely apologize for your dissatisfaction with the size, fabric, quality workmanship of our products. Please don't worry, we would like to provide you a satisfactory solution.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Please take some pictures of the item for us.
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I ordered 11 shirts and received 9. One was a different color. The delivery was as promised. It took, I ordered on October 5th and arrived on October 17, which is where the second start star comes from. The build quality of the shirts are not great. The back panel does not line up with the shoulder panel. I was reluctant to purchase from them but took my chances. Should have gone with my instinct. Beware if you are purchasing from them, not the highest quality.
Hi Ben D.,
We sincerely apologize for all the problems you encountered.
Firstly，sometimes our products are shipped out from different factories, so the items in your order may be delivered separately. Hope you could understand.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Please take some pictures of products and the label on the package for us.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Still waiting for my refund. Still Royuara is lying about paying the refund. They are typical Chinese company, bait and switch, and cheat, cheat, cheat. I would give them NO stars, NO stars.
Hi Frank L.,
We sincerely apologize for all the problems you encountered.
The refund will be applied for as soon as our warehouse receives the return package. And the money will appear on the account you paid for. Please check your account carefully.
However, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I got 3 shirts, knew that they would be cheap but they are okay.the stretchy material is recyclables. Don't order any pants bad sizes.
Hi Lauren R,
We sincerely apologize for all the problems you encountered.
Firstly，we sincerely appreciate for your support for our shirts. Meanwhile, we also are pity that the pants don't fit you well.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we could help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the pants doesn’t fit you well. Such as the size of waist, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I tried working with these idiots. Don't bother. Shirts run 1 to 3 sizes too small. Their answer, " USE THEM AS GIFTS." I called and cancelled the 2nd order, when the first were too small. THAT ORDER ARRIVED TODAY.
$200 down the drain and customer service, forget that. My 10 year old grand daughter could do a better job. AT LEAST SHE WOULD BE HONEST!
Hi Ben M,
We sincerely apologize for all the problems you encountered.
We are so pity that the clothes don't fit you well. However, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And please reply us the questions below in your email so that we can help you further.
1. Which item(SPU#) do you want to return?
2. Which part of the item doesn’t fit you well. Such as the size of chest, shoulder, waist, neck, hip and thigh.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Very well packaged, approx. 4 weeks delivery time BUT the shirt was well worth the wait as it looks even better in person as it does on Royaura site. Almost silk lite, wears very well, washes,. Dries & also irons easily & well. Very artistic print appeals very much to me.
Dear Kyle E,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
2 out of 4 shirts fit poorly. Returned them and still have not gotten a refund. Can[t contact them by phone
Hi Stanley S,
We sincerely apologize for all the problems you encountered.
Firstly，sorry that we do not have a phone call service now, however, you can contact us by email [email protected], we will reply your email as soon as we get it. And we will gradually add more contact channels to make it easy for customers to contact us.
Then, generally the refund will be applied for as soon as our warehouse receives the return package. And the money will appear on the account you paid for. Please check your account carefully.
Finally, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". We would check it for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We sincerely apologize for all the problems you encountered.
Firstly, sorry that you are not satisfied with the delivery time. Due to the instability during international logistics, the delivery of your order might take slightly longer than you expected. We always strive to provide satisfactory shipping service to our customers. Hope you can understand that.
Then, we couldn't verify your order by your existing information. Please send the email to [email protected] with the title " Sitejabber review+ your order number ". And we will help to check the order status for you.
Hope to hear from you soon. Your satisfaction is the most important thing to us.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team