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Royaura Reviews Summary
Royaura has a rating of 1.8 stars from 233 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Royaura most frequently mention customer service, credit card and chinese company. Royaura ranks 809th among Men's Clothing sites.
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Ordered a shirt from them. Their products look good online. Received the shirt. Quality was inferior and it did not fit. I asked them to swap a the medium for a large and they asked me to "take pictures with a ruler". I told them I was not doing that and asked for a refund. Be aware that YOU pay the shipping for any refund and cannot do that until you receive an email with a specific number for the return. That took a week. NEVER buying anything from these guys again. Customer service is terrible!
This is an indirect scam. Here is my experience: First I placed an order for good looking clothes & a hat. Turns out the items were not even made yet. I could watch with some crazy foreign tracking as pieces went between facilities. Then 3 out of 4 items I bought were shipped from CHINA directly. This took about a month & was in 2 shipments. A third alleged shipment never arrived. The quality of the items does not match the pictures & one shirt does not even look similar to the catalog pic. The straw hat was simply mashed flat & put in an envelope with a shirt. In order to return the items, I had to ship them back to CHINA at great expense & then wait on them to process a return. PASS ON ROYAURA!.
Hi JOHN J,
During the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
I like this shirt as a vacation shirt that I could wear on a cruise. The shirt fits that bill. It's colors are just as bright and defined as the pictures show.
Dear Wilson D,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
It fits very well as well feels great. This product is done right and fits well. I do not do reviews but this one i had to. Awesome product.
Dear David G,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
I paid $70.00 and basically received nothing of what I ordered. No returns on many items due to hygiene
Hi A C.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Hi, arrived in time, very good customer service, very good quality of fabric by contribution to the price.
Hi Steven R.,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: [email protected]
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
I bought two of these shirts (both XL). The colors are true to the online images, they hang on me nicely (not tight or baggy; just right), and they feel good on my skin.
Dear Jordan T.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
Even when they depict a shirt as constructed from multiple panels, it ends up being a mostly plastic (ie not breathable) and just a print. These were probably made from recycled plastic, so you can either pay to wear an over-priced garbage bag, or just buy a garbage bag and cut yourself some arm holes. Same thing.
Hi Stephen H.,
We're sorry that our products left you unsatisfied. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title "sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Very good product corresponding to the description good seller also the product arrived after 10 days.
Dear Miller T.,
Thanks for your feedback and support.Our website will launch new products from time to time, welcome to continue to pay attention to us. Enjoy shopping with Royaura next time~
Thanks for your support again!
Best regards,
Royaura Customer Service
Hi, arrived in time, very good customer service, very good quality of fabric by contribution to the price
Dear David F,
Thank you very much for taking the time to show your support for our products. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
I bought four medium shirts for my husband for Father's Day. Each one fit differently and none of them fit properly. One of them was so tight in the chest that he was barely able to button it, and he is not a large man; he's about 5'9" and 180 lbs. According to my packing slip, "Items can be returned or exchanged within 15 days of delivery date". Royaura refused to exchange the shirts or give a full refund, and instead, offered two solutions: either accept a 35% refund, or give the shirts to friends or family. I was outraged! I bought the shirts for my husband, not for friends and family! To make matters worse, Royaura apparently used a phony return address on one of the two packages, which took over a month to deliver. A label attached by the USPS stated the following: "Mailed from an invalid or illogical return address. Evidence of counterfeit postage label". In summary, this is clearly a scam operation. DO NOT DO BUSINESS WITH THIS SHADY COMPANY! Spend your money elsewhere.
Hi Kathie D.,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
After back and forth emails they told me they would give me a 50% refund. I still haven't seen it. Shipping is way over priced and of course YOU pay all shipping for returns and exchange. Do not do business with these scammers!
Shirts do not fit properly... I was told by the company to give the shirts away as a gift rather than exchange them!
Hi Steven H.,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Have you referred to the size chart before you placed the order?
Considering the higher shipping costs, we have communicated with you for a partial refund. You will get the funds in 7-10 days. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
I like to quite a lot wear Native American themed tee-shirts when it's milder outside. Fit is "as expected". I ordered my usual tee-shirt size and the fit is good, as expected.
Dear Jhon W.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I bought 4 shirts size large. Well these shirts were nno where near large. So I asked to return them for a larger size and I was told that the shipping fees would be outrageous and it would not be feasible to return the shirts. 72.89
Hi Robert P.,
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Have you referred to the size chart before your ordering.
Considering the higher shipping costs, we have communicated with you for a partial refund. If you want a full refund then the product can be returned to the address we provided and we will issue a refund upon receipt. According to the return policy, the shipping fee for returning the package is to be paid by the customer.
Thank you very much for your feedback, we will continue to make improvements for issues.
This is the mailbox for our website: [email protected]. If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
Horrible cheap plastic $1 shirts (not "breathable), wrong size (their chart is inaccurate) and NO RETURNS possible ("You will have to pay for shipping to China. And it will get LOST"). So they lie about the quality of the shirts, and lie about the no-hassle returns. Truly a rip-off scheme and they are just laughing at those gullible HONEST Americans.
Hi Adam T.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber review+ your order number ". Our Customer Support Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Royaura Support Team
Great website! That is where Royaura ends as a supplier. At the 30 day mark and still haven't received my purchase. I did receive one piece and the size is so far off of reality. An XL shirt that may (may) fit a 12 year old. Terrible! I will follow up if anything different happens over the next few weeks. So far... No good!
Hi Glen w.,
During the terrible situation of COVID-19, usually there is a little delay for the package. Hope you can understand that. But we always try our best.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better.
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
These were excellent to use at the beach where they easily kept me cool all day long. They are also so soft and comfortable for wearing for work around the house. They fit and look good so I have worn them out to grocery shop and more as well. I will be buying more colors of these as they are amazing at any price
Hi Anderson B.,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: [email protected]
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
Sent several emails over the past week and not getting any response, even though their website says they will contact me within 24hrs.
Hi Rodney F.,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Generally our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
If you have any other questions, please send the email to [email protected]. Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team
Thank you very much T-shirt Super everything corresponds to the table size. My husband is happy. I'll order another one.
Hi,
Thanks for your comments and feedback regarding our product. We strive for customer satisfaction and we are pleased to see we succeeded.
For any question, you can easily reach us through: [email protected]
Our service team will reply you in 48 hours. If you did not receive the email, please recheck it with your spam box or junk folder.
Thanks for your support again!
Best regards,
Royaura Service Team
Great fit and the quality of the material is neat! Also, the product arrived in less than 3 weeks! Ican recommend the product and the seller, will consider buying from them again.
Dear Jean M.,
Thank you for choosing Royaura. We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi terry k,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Did you referred to the size chart before you placed the order?
You can request to return or exchange the items upon receiving the order if you are not satisfied with the order. According to the return policy, the shipping fee for returning the package is to be paid by the customer. For more details you may refer to our return policy:
https://www.royaura.com/pages/return-exchange
We will try to find your order number to contact you. Or please send the email to [email protected] with the title " sitejabber+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you.
Best regards,
Royaura Service Team