Road Runner Auto TransportReviews 1,871

Am so dissatisfied with Roadrunner services. My car was scheduled to be picked up tomorrow 3/15/2021; however, a carrier has not been assigned. Called the company clearly they close on the weekend. Automatate service say for real time updates and fast updates go online to chat with a representative. Well the the only thing about that is nobody's is available by chat and Carrier still say "pending". I have a flight that leaves on Tuesday morning. I have called and left messages and send email but have not heard from anybody.

Getting them on the phone to make a sale they are VERY responsive. When there is an issue, no one returns calls or your asked to contact the website and hung up on. If you get lucky to actually get someone live, they have no idea how to contact your transport unless they contact you? My transport was delayed days and no one had an answer of where or why it was so. I spent allot of money to get the service and I was shocked they had no idea what they are doing and NO communication with their trucks. Please shop for many options before going with this company.

My car is 2 days late so far still no show No answer to email, phone call or on line The ony reason i went with them was the delivery date they promisedI could have had it delivered by yesterday for less money poor customer service Not even a phone call I called the main office and the hung up i want a
Partial refund

I called road runners to pre book a pick up for my 16 year old from work at 11.30pm. They took the booking and I stressed to them who is was for and out of the 5 booking 2 didn't bother to show up. When I spoke with the operator he said the drivers had better jobs to do. They didn't even call to say they wouldn't be picking him up. The only reason I went back for a second round of rubbish service is because the guy I spoke with the day after the first time was nice and gave us a free £10 journey to say sorry. I'll never use them again.

I submitted a bid to transport a Ferrari. I was interacting with one of the employees Shawn from road runner. I had several prices I never go with the cheapest Price.

Shawn had called me 2 or 3 to see how we were doing with the car. As soon as I said that his price was higher he plainly hangs up on me which I find that to be very rude and very unprofessional. I was just about to to ask what are the insurance coverages and they must be higher for a reason I'm OK with paying more with good service. I wouldn't recommend Road Runner Transport they are rude and hang up when they don't get your business.
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