On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,015 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
We monitor reviews for authenticity
He was very patient and helpful as we started changing where we wanted to stay. He found a place with long term parking that worked best for us. He was friendly and efficient. He represented you well.
He did a great job laying out options and kept me up to date about what was going on. Friendly and not condescending. Nice guy!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The lady I spoke with was very helpful, polite, gave me options and answered all of my questions.
The next time I book I will not bother to try and do it on line, but call you directly.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I was booking a 2 night stay -a room for $99 that could be cancelled 24 hours in advance of stay. When I got my email confirmation they charged me an additional fee of $27 each night (which I had declined on the phone) and said if I cancelled I would have to pay 1 nights fee. On the phone they agreed to process a refund for the full amt. I later booked on line direct thru Hilton and got the same room free cancellation for $30 cheaper. Very frustrating. Hopefully the refund for the full amt will come thru.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
After several people george was knowledgeable and got the job done.
Instead of pushing me off to a useless recording, George was personable.
Thank you.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Was driving on a very long road trip and Steve helped me out over the phone to make a Residence Inn reservation where and when needed. He was perfect!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I check in by phone and had a great experience with a very helpful reservationist. She recommended cancellation protection as there are crazy flight delays at the moment.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I placed my reservation. And wanted to know if the restaurant across the street was open for business. The last time I was in frankenmouth, it was not open yet. He knew that information. He suggested insurance for cancelation because of the weather as well. Very informative.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Enrique was so helpful and pleasant to work with while making this reservation. He helped me find a pet friendly hotel room in no time for this evening. Thank you, Enrique!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I had a terrible experience booking. I was under the impression I was booking with the hotel but that was not the case. The person I was talking with said they were with the hotel but that was a lie. I got over charged. I am very unhappy and won't book again.
I was able to speak with a representative who easily answered my questions and booked my room. He gave attention to my concerns and was very helpful.
After nine phone calls to cancel my reservation, in which I was consistently disconnected, Hugo was the only person who went the extra mile to connect directly with the front desk staff at the property and walk through the cancelation process for me. He was fantastic with his problem solving and customer service. Thank you, Hugo!
The person on the phone sounded like a computer or AI. Gave out information fast & kept adding a zero where one was not needed.
I was double booked. Took forever to get booked. Then it was wrong! Luckily the manager of of the hotel was able to help me. I couldn't get through to whoever you are. I thought I was speaking to the hotel front desk and was never told different. I will NEVER book with you again. Also, I could have saved about $60 by going through the hotel. The lady that helped me was great! The rest of you SUCKED!
Was charged $15.00 again for the dog which was in the totals of $91.48. They charged me on my credit card when I got there and also asked for a cash deposit for the night of $20.00.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
You booked me on the wrong night, I called never got a call back. I paid for the correct night on my other credit card. Told USAA.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
We had a challenging situation seeking lodging for a grandson in Missouri (we are in Oregon), and Liz did a great job finding a place and walking us through the process. It was a pleasure working with her.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was very polite and knew how to talk to people and help with what they wanted. I enjoyed our conversation and the way she took care of me. Tell her Thank you for me and you have a great person working for you.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Completely disgusted with this service. Multiple issues with my reservation. Reviewed what I needed over and over and agent reassured what I was asking was included. After hanging up I received the information on email with MULTIPLE MULTIPLE ERRORS. I reported this right away by calling back only to receive a notice that it's nonrefundable which I was aware of but the fact that I was told certain things on the phone and what was on the reservation were incorrect not to mention even my last name. Still took my money. Won't issue a refund and only explanation was small excerpts of our conversation... not the parts where I ask repeatably what I needed and reassured it was included. You are also not dealing with someone in the US. This company is disgusting and would not refund even though the error is on the agent.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I spelled my first name as Stephen, not "Steven.", I dislike that spelling and would like it corrected on my reservation. Again, the correct spelling is Stephen.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.