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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,015 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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My journey through the reservation process with Gary was professional, admirable in his technique to listen, inform, and accommodate me through the process.
Called to make reservation for 3 nights at North Charleston Embassy Suites.
Ms. Isabel was pleasant and efficient.
She answered all questions about the property.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jamie booked my reservation at the Cambria in Traverse City, Mi today. His customer service skills are outstanding - friendly, courteous, clear and concise …Thank you for a positive experience!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Booking a hotel room never was easier, Tasha was very polite and very patient, I had some dates that were conflicting with my schedule but with her help we got it done.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
We called about an hour before arriving to confirm availability and amenities. The receptionist, Pamala, confirmed they had vacancies and specifically stated they had an indoor heated pool. This was important to us, as my son was excited about swimming.
We booked and paid for a non-refundable room based on that information.
Upon arrival, we discovered that the pool had no water in it at all. It didn't look temporarily closed—it appeared as though it hadn't been operational for a very long time. There were no signs posted, no warning given during the phone call, and no mention of this before payment was taken.
This was extremely disappointing, especially having to explain to a child why something he was promised didn't exist. Had we been given accurate information during the call, we would have booked elsewhere.
Mistakes happen, but misrepresenting amenities before taking payment for a non-refundable room is not acceptable. Future guests should verify amenities very carefully before booking.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. We only provide the amenity information the hotel has provided to us, in this case it was inaccurate information and we deeply apologize for that. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Agent was thorough and effective. A little frustrated that I had to provide all my information. I've stayed at this hotel many times. I'm a HiltonHonors member for almost 20 years. Shouldn't your system already include all my details?
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I stay at Del Mar Beach Hotel often & Jodie is always helpful & pleasant to talk to. I'd rather book through the front desk rather than one of the travel sites. Some of the sites offer cheaper prices but after all the fees it seems to be a wash. Plus Jodie is friendly & makes sure I get a nice room close to the parking ramp. I've been booked through Expedia before & got their double bed room that I think is their cheapest room. It had mold & I ended up having the front desk move me. I wish I would have gone through Jodie each time to prevent being stuck in that room.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
He was very accommodating and pleasant. Unfortunately I didn't find anything at this time. Not on Him. The extra fees seemed ridiculous.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Called to book a one night stay for an employee for this month's NECEPT course being held at the Penn Stater Hotel. Valentino gave me option and got me set-up with a room very quickly.
This was the first time I was instructed to enter in my card number using my mobile phone, so that is new to me and I like that feature.
Thank you for a great experience.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
My stay was great. My arrival was a quick check-in. I also had to book the room for another night the next day and it was made so simple for me to do.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Kraig was amazing! He was able to help me through the process of booking and was very patient and explained everything to me. It was a pleasurable experience when usually I get stressed out. But he was awesome! Thanks, Kraig.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Julian went above and beyond to find the right reservation. He has great customer service. An individual that any institution should keep and pay very well. An employee like him would bring more business to your institution. Thanks a lot Julian!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Reservations were easy and quick no matter what I asked her she was very knowledgeable and helpful. When I got here she was so helpful.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Called the hotel directly to make a reservation. Person I dealt with (sorry, don't know name) was very efficient, pleasant. She made the entire process easy.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Just booked reservation at Red Roof in Leesburg VA. Cesar was polite and helpful. Handled my questions in a professional manner. Good job.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I thought I had confirmed a hotel reservation when I called to check on it. They did not have me shown. Victor was a great help with getting me booked and finding the lowest price.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
You did a good job booking us but when we arrived at the hotel the reservation was cancelled and we were not notified. We did not have any place to stay have a my
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I was quoted 187 for the room and she said if I prepaid now for the full amount, she could bring it down to 164 and waive the no termination fee when I got to the hotel they said they've never heard of that
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I spoke to Aldo for a reservation. He spoke clearly and was great at explaining everything. I have trouble understanding accents so it was so nice speaking with someone that didn't have one
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Roland John was very easy to work with. He was very knowledgeable and professional. He answered all my questions and got us the type of room we requested. Great job
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.