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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,017 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I spelled my first name as Stephen, not "Steven.", I dislike that spelling and would like it corrected on my reservation. Again, the correct spelling is Stephen.
Searched extensively for appropriate hotel considering budget and location. Did so when hotel room s were in short supply because of flight cancellations
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
They used a website name such as hotel name.guestreservations.com so you think you're dealing directly with the hotel. They then generate a page that looks just like what you'd expect when dealing with the hotel. They show a good price in large bold font, but add outrageous fees taxes in the fine print sub text. I wasn't even directed to a credit card payment approval page. Somehow it just charged me the outrageous fee. The first I knew about this was via the confirmation email. They made the booking as non refundable. Again probably in the fine print. These people are scammers. Beware of where you are logging on to. I don't generally get conned, but this outfit is slick and they are simply theives of the worst kind.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Horrible experience. I was charged for reservation that has a wrong date and was not supposed to charged my account. Pls cancelled these reservations 2 reservations.
H*******. And H*******
I’d love to help! I have searched our system and see that one reservation for $29.99 has already been refunded. We are currently working on your other reservation and see you spoke with our team regarding refund today. Please know it will take a few days to review. We appreciate your patience and understanding.
Kindly,
Briana S.
Had last minute flight cancellation and appreciate Jem's help at finding room at affordable rate and location at a critical point.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Our agent was excellent, helpful, knowledgeable, kind, and considerate. Leslie French is blind so I was helping her. The agent was most wonderful at helping Leslie. We could not have asked for better help as it was a three-way call due to her blindness.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Leslie was both efficient and courteous. Most of all, I liked the fact that she seemed to be at the hotel, not at a call center.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
He was absolutely awesome! Sooooo helpful and friendly. Also professional! Very impressed to be met with such incredible customer service a truly valued employee you have on your hands
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I booked a room that was not what I wanted, he didn't tell me the specs and then lied to me about able to cancel! Unreasonable company! Cannot get anyone to help cancel after 2 hours of booking! Do not use this company!
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
The customer service representative was very friendly and helpful. She was able to get me a room at a great price in a timely manner.
It was a pleasant interaction with her!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I never had someone as nice and pleasant as she was. My son said they had plenty of room and a generator in case the electricity went out.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called to get a reservation and Tarren did a wonderful job finding me exactly what I was looking for. She was very helpful and she has excellent customer service skills. You're very lucky to have someone like her on your team. Because of her, I will frequently visit your hotel.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The booking agent that I dealt with, Michael, went above and beyond to help me make a reservation. In the middle of an ice storm, he found me an affordable, nice place to stay for my husband and for me and our little dog. He couldn't have been more patient and helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I thought I was booking directly with the hotel. Surprise, I wasn't. I was not not told of crazy cancelation fees and I an very angry that I was dupt in my time of panic. Family member having emergency surgery. Anyway, 65 dollars of fees for canceling an hour after booking is absurd. I don't think you can do that legally, after the fact or booking. Absolutely wrong, and not told during the booking. Shame on you.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
After your AI wasted an hour and a half of my time, and a half hour of trying to reach the desk with the line shut down it was after 6pm the deadline for cancelations. Your system finally allow me to talk to a human. With in 10 minutes she had me all canceled ou and rebook to the correct date. She was a joy to work with.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The hotel was the worst possible with roaches and noise, very dirty. The agent did not tell me about that. He also never sent me a receipt and I need one. I repeated my name and email multiple times and he still got it wrong. Just need more training and be honest with the customers.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S
Great talk with Humberto. Did a wonderful job setting up our reservation near the Gatlinburg Convention Center. He was kind and attentive to our needs. Good job.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I'm thinking you take our money & run. I've left 3 messages. I've called 6 times. I've been on hold 37 minutes twice. I need to modify my reservation action. 6 of my family will also book woth u. U less you ignore me. Please call me
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I cannot begin to thank this woman that helped me enough for doing such a wonderful job. I had been scammed over so many times trying to book a hotel room down there in Texas for a wedding and some leisurely time. The security on my phone was just going crazy, and even trying to book a room as my gut said call and I called as I was just getting ready to hit the button to secure the room that room wasn't available so it was another scam. But this beautiful soul was able to fix everything for me. She found me a room a safe hotel and just bless her heart took care of everything that I needed. If I could give her 10 stars I would what took me days of failing to get me a room took her just a few minutes because she is so good at what she does. She listened to what I needed and she went to work and was just minutes it was all taken care of, and I couldn't thank her enough for all that she did for me and I still can't. She is one employee who has customer service first and I thank her from the bottom of my heart for everything she did for me. 10 stars my friend and thank you again for taking care of me. God bless and I can't wait to enjoy that Texas sunshine.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Maria was wonderful and helped me find a dog friendly hotel for my sisters family in the aftermath of the ice storm in Nashville. It took a long time, but she was so kind and patient to keep looking. She was finally successful! Thank you!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.