Reservations.comReviews 6,005

I went to Hilton Hotel - Baltimore website and used the reservation phone number provided. I had a "Be My Guest" certificate for any Hilton hotel and informed the rep. That I would be using it for one night at the hotel. He supposedly checked with his supervisor to make sure it would be OK and came back to inform me it would be used for the reservation. He asked for my credit card information, which I did not think unreasonable since hotel reservations are secured with a credit card. Upon my arrival to the hotel and presenting the certificate, I was informed the room was already paid for with my credit card. Attempts at calling the phone numbers listed, *******449 and *******342, only confirmed that they, in truth, were not Baltimore Hilton Hotel reservations. After speaking with one of the guest services representatives at the hotel and providing information on the fraudulent website information, the hotel representative went to the internet himself, found site, called the number and identified himself as the Guest Services Rep. For Hilton-Baltimore. The last I heard, Reservations.Com was to reimburse the Hilton - Baltimore $252.83, which I was charged and I was to report the fraudulent charge to my Credit Card company, which I did. My card is being cancelled and replaced, the charges are being reimbursed to my account. Reservations.com has infiltrated many other hotel websites, not informing victims that they are actually a third party reservation site, not the actual hotel; any privilege or discount you would otherwise be entitled to (military, senior, points, etc.), you will not receive, and the cost will be larger than that would be paid had you called the hotel directly.

When attempting to book a room, I ended up on this website. I'm still not sure how that happened. They put up an $85 price for the room. Of course I knew there would be taxes and fees. When I received my confirmation, the bill was a whopping $119. When calling them directly I found out I was charged a $15 booking fee and that that was made clear when I made the reservation. They would not give me a refund or allow me to cancel the reservation without losing the $15. After going back to see if I missed anything, there was a popup with this information at the very bottom - not readily visible. You don't even realize you are being charged! These guys are scam and ripoff artists. Avoid at all cost. You can get the same thing without the ridiculous extra fees! After several email conversations with their support team, they refunded my $15. I should say I tried to get them to do the same thing over the phone but got nowhere. I appreciated the refund, but would still stay clear of them.

Reservations.com charged $140 more than the hotel's charge for a three night stay last week. Customer Service was prompt in replying to my request for a bill adjustment but provided no satisfaction regarding this huge addition to the bill... and offered NO refund. Do NOT use this site if you want to be treated fairly.

I called reservations.com in error to book a hotel room. I asked the agent directly if I reached the direct reservation line for the hotel I was interested in. He stated yes and then I proceeded to book a hotel room.

When I arrived at the hotel, the hotel was over booked and I was unable to find another room in the area. It then took me another 20 minutes to get the charge reversed

All I can say, they lied to me and then left me without a room after booking the room thru them. In summary, Do NOT use reservations.com!

These people are crooks who scam you and take your money and no matter how you try you can't get it back. I was somehow switched to this site from a hotel's website before I knew it, and bam, my credit card was charged with no refunds period. The front page does not reveal that your credit card will be charged immediately, only until you say 'Book it"! BE CAREFUL, plus when I received 'proof' of the charge from them through my credit card company, the receipt said Expedia.com! I was never on Expedia. Something fishy here. I lost $1000!

Through reservations.com I pre-paid for two nights at Knight's Inn in Liberty, NY for this past July 4th. When I arrived at the hotel, it was closed due to flooding. Okay, such things happen. But what happened next was, frankly, fraudulent -- by reservations.com

Unable to use the hotel rooms I had paid for due to flooding, I contacted reservations.com for a refund. Customer service then flat-out lied to me. Here is what they wrote:

David Schisgall
Subject: Reservation of Itinerary No. ******* of David Schisgall
JUL 05,2016 | 11:39AM MDT
Kenneth O. Replied:
Hello,

Thank you for contacting us. We are a booking company and are not associated directly with any specific hotel. This means that we are not responsible for the hotels facility or its management. We have called the hotel regarding your refund request however they informed us that they will be charging both reservations ( ******* & *******) for the full amount. We have done everything we could to get a penalty waiver however this is their policy and we must comply. If there is any information that i am missing please let me know so we can further assist you on the refund request.

In point of fact -- as a representative from reservations.com later admitted to me by phone, reservations.com had not contacted the Knights Inn for my refund. Reservations.com had never given over my money to the Knights Inn. Instead, reservations.com kept my $500, told me that they had given it to Knight's Inn and that I should get it from them.

Only after several hours on the phone by myself and Knight's Inn did reservations.com admit their lies and refund my credit card.

If you use this company, you will get screwed. Don't.

David Schisgall

Sitejabber is a great place to review and this time i'm reviewing Reservation.com, We were able to book some fantastic hotels to fit into our budget! This website is clean and easy to navigate and use. No more having to open multiple pages and comparing various websites to get the cheapest and the best hotel deals - this website brings them all up on the screen for you. Always ready to book holidays and this site makes it easy and quick...

I thought I was booking directly with the hotel. I okayed the price on-line. They asked for a credit card no., and presto my card was charged $100 more, no possibility of discussing the room. I tried to call, had trouble getting beyond the recorded messages and getting disconnected. Then I finally reached a live person, he said "yes, that s a marketing strategy to offer a lower price, then say all those rooms are booked and reserve at a higher price. I told him I considered their organization a scam. Buyers, be ware.