Reservations.comReviews 6,010

Make certain You do not use this company. The problem will be though, that by the time You find out about this Company's SLEAZY booking practice, You will have already used there service. That is when You realize that You, just got DINGED for a $14.99 "SERVICE" charge, for a SO CALLED discounted rate. And of course, You have already been charged for Your booking, at the same rate that You could have booked directly with the Motel and only would have been charged, when you arrived at the Motel. What a POOR way to operate a business

I thought I was booking directly at the hotel which I have done in the past. Was waiting for breakdown of charges when I realized my card had already been charged and with a non-refundable processing charge! I immediately called and was told that, even if I immediately wanted to cancel, I would still have to pay fee. No other internet site charges a fee. Now, I'm stuck not even knowing if I have a reservation. These people are so misleading! Stay far, far, away from them.

This site is VEERRRYYY deceptive. I thought I was booking directly with the hotel and was charged $14.99 as a booking fee. When I called customer service in India or Bangladesh to cancel I was informed that the booking fee is NOT REFUNDABLE nor would they waive the fee. The agent himself could not find the explanation for the charge but he insisted it WAS RIGHT THERE on the booking site. After he put me on hold TWO times to research the matter he then guided me to a tiny teeny little bell icon hidden to the far left of the site which was only navigable by scrolling further to the left. Total ripoff.

Went on line to make a reservation several hotels came up in the area I was looking so I clicked on one with reasonable rates. Booked and the noticed instead of $95 per night it was $195 per night plus 89.48 tax for a total charge of 479.84! Exactly 20 min after making the reservation I call them and cancelled it! At first they couldn't find my reservation with the confirmation number or my phone number or e mail they insisted I had to give them my credit card number again! Which I refused to do because a cell phone is not a secure line. They finally found my reservation and cancelled it. I still had a weird feeling about it... Sure enough 9 hours after I cancelled the reservation they charged my debit card! I called my bank they cancelled my debit card and tell me I have to wait for this company to reverse the charge! I called reservations.com and got a total runaround today on the phone! Asked for the number of someone at Corp that I could talk to and the fu($&@ing number they gave me is for State Farm insurance!

Update.
We got our full refund. Costumer service emailed after this post. Still not sure why I never got any others on any emails.

First post
I made reservations using this site for the Tropicana. They sai they would email me the info but never did. They charged me right away. I called back and asked for the reservation to be resent. We tried different emails and nothing. Finally we got fed up and cancelled. It's going to take to get us our refund. They are trying to take out booking fees without telling us. Never use.

I booked a hotel room for my family and myself in a different country through reservations.com. Afterwards, I became aware that the hotel offered a Bed and Breakfast package while the website didn't. When I called customer service to ask if they can even add it on despite the fact I would have paid more for the service, they couldn't help me at all, just kept repeating the same thing over and over. Then I found the same room in the same hotel for the same dates for a lower rate on bookings.com and reservations.com stated that they couldn't price match the rate, so there went their "lowest price guaranteed," that they promote. Just completely an absurd experience, would not book with them ever again.