Reservations.comReviews 6,004

I was not satisfied with the difference in price of my Days Inn Hotel stay from the price charged to my American Express ($88.26 + $14.99 = $103.25) to the amount listed on the folio given to me at checkout - $69.40. I felt cheated especially because of the cheapness of the hotel room (soiled bed linens, cigarette burnt comforter set, damaged ceiling tiles, no toiletries, and the compact reception/ breakfast room was so cramped coupled with the fact that the Hotel was out of many breakfast supplies even though I went at 8:15 a.m.). I would like to request a credit because I did not think the experience was worth what I was charged. In my opinion, the most I think I should have paid was $49.99. Thank you for your respond to my request for a refund. I spoke to American Express but they suggested that I contact your service first.

The site makes itself appear to be the Hotel Site. Room rates are quoted but no disclosure is made as to the additional $14.99 booking fee Reservations.com is tacking on to what appears to be an Expedia booking (i. E., they book through Expedia and charge $14.99). I only discovered the $14.99 charge after my card had been run. I immediately called customer support and received a third party call center who had no contact information for Reservations.com, thought they work for them. They cancelled my reservation but claimed that he $14.99 was non refundable. This is bordering on fraud. No disclaimer, no contact number, no recourse. The Third Party call center said that they would request a refund from Reservations.com. I've received no follow up. Shame on this site. If my charge is not removed, I'll be reporting to the BBB. I've already disputed with my CC company.

I recently thought of planning a travel for inspiration. Drive my senses to look for a trustworthy hotel reservation website, Just got a click of reservations.com and guess what I got? User friendly interface of website made my search easy. Easy navigation through various options to search best hotels of my choice surprised me because many travel planning websites makes the process difficult for end user.

I was looking for something new. Large selection of hotels, simple and detailed information cut down the time in planning my hotel selection. Good customer support has addressed all my queries and the personal touch they give while resolving queries moved my heart. I never had this ultimate experience in my life. Quality Services of reservations.com insists me to post this review after my trip. My honest choice for my family and friends will be always reservation.com for planning their holidays. I will definitely take their services again for planning my travel to make more good memories.

I recently go the run around as their customer service is for many different websites.
The $14.99 gets added on when you make the reservations amongst the taxes etc.
What would be the honest thing to do is to show on the main page that a $14.99 fee will be given no matter what instead of being sneaking and adding it after.

Also when I called their "customer Service" the girl could not find in the terms and conditions for me where it showed the sneaky $14.99.
Also if you decide to cancel your reservation you still get that charge. Ridiculous.
You are much better off booking directly with the hotel.
I will never use this service again!

First of all the size of the bathroom in a fully prepaid luxury room.
Second the uncleanliness of the air grates on the air conditioner
Third dirty garbage cans and when the cleaning staff was notified nothing was done to rectify the problem.
Fourth your day shift on hand customer service rep was very discerning when we asked about signing up for the red roof points club to get a free room I. The future and his response was it was not valid on purchasing rooms on cheap internet sites.
That was a real piss off as we are supporting your hotel with revenue but I think we will take our business elsewhere.
And lastly what is the deal with the envelopes left in the room about leaving tips.
No way in the coldest day in hell would I leave a tip in the way things were during our three night prepaid time.and to have it left I. The room is extremely precocious and very unsettling...

I recently booked a trip to visit my friend in Chicago and reservations.com couldn't have made it any easier. They had a great selection of hotels, great pictures to choose from in my price range and which help me make my decision. Their site functions easily and much better than any other travel booking site I've used. Great place to stay, good price, nice clean rooms, close to highway and many stores to pick up travel items.It was great to go on-line and get reservations in minutes for an unexpected get-away.