Reservations.comReviews 6,065

Margie was great very professional efficient and respectful. She listened provided clear information ensured that I understood and received my confirmation. It was an easy process thanks to Margie! You are lucky to have her on your team

I needed a last-minute reservation in an area close to where I was, and contacted you for help.

I was treated professionally and respectfully, and was given the help I needed within a few minutes.

Your AI system sucks it gave me wrong addresses wrong information
Found the hotel by a police escort
On the plus side the young lady at the desk was extremely helpful and cooperative and was accommodating

I had to repeat myself multiple times, even then incorrect information was taken, was charged for the entire stay even after informing the "person" that, as stated on the internet, only 1 night deposit was required, as I kept saying "no, no, no." I asked for customer service #, I was given the # for a reservation. I was on hold 30 minutes before another "bot" answered. I never spoke to any person. I was never so frustrated.

She was very helpful in arranging our upcoming trip. I only wish she had clarified that we were staying at the Marriott rather than the Syaybright suites.

Professional. Erica was patient with my hearing difficulties and lack of tech knowledge.

A friend and I are coming to Boston for 3 days. We wanted a hotel room in a safe and walkable area. Cleon was fantastic walking me through options that helped us get a great room at the price we wanted to pay. Moreover he is so down to earth and nice.

Stacey was patient and knowledgeable. My experience was pleasant and efficient.

Agent provided relevant information and answer questions asked within clarity. He provided the information on the cancellation policy giving assurance that only the booking fee will be charged.

He was kind, patient knowledgeable, gave me directions several times as I didn't get it. Got my room booked correctly.

Jolene was extremely helpful and patient working with older customers. Jolene needs to be accommodated for her professionalism. Outstanding customer service experience! 10 out of 10.

We had a lovely experience at your hotel. Didn't hang out much we came into see Tyrus enjoyed the snow after eating at the Owl which was great. The accommodations in out room were great we slept like babies. Will do it again. The young lady young gal was at the check in. The room was ready for us. It was beautiful. The pillows were great. I didn't get to use a lot of things but we enjoyed
Thank you

The person I spoke to was very quick and in spite of a bad connection seem to get all my information correctly. I would only improve the connection of the phone, otherwise it was very professional.

Efficient service, great telephone skills, polite, booked room, verified information, confirmed by text and sent receipt by email as stated. Thank you.

Dealing with Justin was a breeze. He made everything easy my reservation was booked within 5 minutes. Very pleasant deserves a promotion.

I spoke with a very kind and polite guy( Armando)who helped me to find a hotel near the area that I was looking for and for a cheaper price.

Brian was professional, patient and knowledgeable.

Jedelyn was Great! She was patient, professional, and super helpful. She also assisted me in finding an equivalent hotel when the one I chose was not available. I really appreciated her!

I have been passed from pillar to post by automatic voice booking machines. I now have an incomplete reservation I will Never book a Radisson Hotel again. It is a disgrace to treat people this way. It has taken me over an hour and still not spoken to a human being. This service needs to be reported to an ombudsman. I would rate this service as Zero in every department.

Jolene was very professional at her job and she searched for me constantly trying to get hotel reservations for a pretty much no vacancy Labor Day weekend of 2026.Not only did she reserve 3 nights for us, but she got it at very reasonable prices.We should have more people on the phone like.Thanks Jolene, God Bless and Happy Easter!