Reservations.comReviews 6,039

I wished I checked this site before using the reservation.com. Everything, EVERYTHING, you read here its true! They are very sophisticated scammers, because their site comes on the top of search results with the hotel logo. I was mislead thinking I was dealing with the hotel site directly. The non-refundable service charge comes on top of other service charges making it the most expensive site to deal with. PLEASE, AVOID THEM! I will dispute the service charge with my credit card comp. But, am not hopeful Ill get a full refund.

Like many of the other reviewers I thought I was making a reservation via the hotel's web site, only to find out it was through Reservations.com. If you don't read all of the "fine print" you won't know until it's too late that you're being charged a non-refundable fee of $14.99, even if you cancel the reservation the same day you made it. Most hotels, airlines, etc. don't charge a fee or penalty if you have to cancel within 24 hours, or some other pre-defined time. Reservations.com is a rip-off. I learned the hard way, and will never again make any reservations through this company.

I booked a reservation with Reservations.com and cancelled it 2 hours later. They charged my credit $14.99 for cancelling. Don't use them. It's a scam. Not only that their website doesn't allow you to input the number of guests. It automatically assumes 1 guest only. So when you call them and tell them you want the reservations for 2 guests, they advise that it will cost more. Again, a brilliant scam on their part to get money for absolutely nothing. This company is a money making machine by scamming people.

I booked this accidentally. I thought I was on the Embassy Suites website as it was identical to the Hilton site. Even down to the logo. They also did not give me the confirmation numbers for the hotel so the hotel would not honor one of the rooms I had reserved. By the time we figured out what had happened the next day, the hotel had no rooms left. It was a fiasco and Reservations.com was negligent in not giving me the proper paperwork. The customer service for this booking site is literally non-existent! I have filed a claim with the BBB and may take this further and file formal charges. It is is fraudulent business practices and a scam.

Their site masquerades as the hotel's own site. If you search for your hotel name in google, you may be directed to a reservations.com site.

The kicker is that they charge a $20 nonrefundable fee on all reservations. Why? NOBODY else does this. They're crooks, and it's a scam. Oh, and the fee isn't even disclosed until the very last step, after you've already entered in your credit card info and address. It pops up in the fine print on the very last confirmation page when you click the "Confirm" button.

Did I mention it was nonrefundable? You can try calling them, but all you'll succeed in doing is getting your blood pressure higher.

Avoid this company like the plague. And look out to be sure that you're not booking through what you think is the hotel's own website, but turns out to be these crooks.

Deceptive companies like this are the reason the phrase "buyer beware" exists.

Beware... They make it look like you are dealing directly with the hotel website, but, in fact you are in a reservation.com website & nowhere is it mentioned that you will pay extra fees to reservations.com. Also, you will not see a breakdown of what you are paying for until after you pay. If you are a Canadian, staying in a Canadian hotel, you will find out on your statement that you are being charged U.S. funds. Good luck with the customer service in the Philippines. Fat chance that they will do anything for you. Total Scam!

Recently went to a friend's wedding who blocked off rooms using Reservations.com. Registered with them and was told it would cost $117 for the night. We agreed and went through with the process. When looking at the transaction the following night I found that I had been charged $200 for the night. The $117 CAD was transferred to American and charged, with an additional $20 service fee that we were not told about. When I called to ask about it I was told the service fee would not be refundable and the company would conduct an investigation and get back to us within a few days. We never received a phone call. Would not recommend using especially if you are Canadian. Takes your money and makes you overpay like crazy.

I knew better, but was tired and not paying close enough attention, so I thought I had gone directly to the motel's website. I booked my room and suddenly the price I was told I was charged was almost double what I had been shown anywhere else. I noticed my mistake and called customer service immediately, but they basically just said "tough luck, goodbye." Thankfully when I called the motel and explained my mistake they were able to at least get me the type of room I wanted, but I still paid this ripoff, scam of a business their $14.99 booking fee. I will always make sure to avoid them in the future and I recommend buyers beware! They're just as expensive as the actual motel rates, plus their fee. They have deplorable customer service and make their living off of scamming people who don't pay enough attention.

I went to a hotel website typed in hotels in Guelph, Canada and saw "Reservations" so I assumed it was the hotel's reservation desk. I live in Canada staying & wanted to stay at a Canadian hotel in Guelph. My hotel was suppose to be $91. So I made a reservation then got a confirmation email from Reservations.com saying the reservation was made in for almost $150. I called them immediately and was told I had been given all of this informat7ion was there before booking in which is a lie. Why would a Canadian make a reservation in Canada and pay American dollars for it, this makes no sense at all. I have placed to calls to customer service to speak to a supervisor in which I was told by the 1st person, one wouldn't be available to the weekend & the other one said someone would call me back. I go into my banking & I have been charged almost $190. So on top of this I have been charged in American funds. They wouldn't cancel the reservation. To say this company is dishonest, fraudulent rude. She said that she could not give me my $150 back it was actually $190. Nothing is revealed about is being in American fees. The site took my information & gave me a reservation number but no breakdown in fees as I would not have proceeded to book with them. Vital information is withheld to the consumer. This was the worst experience on booking online, I will never use RESERVATIONS.COM!

Reservations.com - the site quoted me one price and then reservations.com charged my credit card a higher price without my authorization. Within a few minutes, I called the number on the confirmation to cancel the unauthorized charge. I spoke with a rep for 22 minutes. I challenged the charge with my credit card company and reservations.com gave them a lot of false information, including telling them I never tried to cancel. I have records and screen shots of everything. The Better Business Bureau in Florida has hundreds of complaints about this company. Never use this company! They are out to scam everyone and should be put out of business. Remember, reservations.com - never use the site.

I went to a hotel website and saw "Reservations" so I assumed it was the hotel's reservation desk. I'm in Canada staying at a Canadian hotel. I made a reservation then got a confirmation email from Reservations.com saying the reservation was made in AMERICAN DOLLARS AND WAS NON-REFUNDABLE! I called them immediately and was told I had been given all of this information before booking WHICH WAS A BLATANT LIE! I HAD NOT BEEN TOLD ANYTHING! Why would a Canadian make a reservation in Canada and pay American dollars for it? The confirmation email was the first I heard of my reservation being charged in American funds and being non-refundable. They said they'd gladly cancel the reservation BUT WOULD KEEP MY MONEY which in my opinion makes them THIEVES. To say this company is dishonest is an understatement! Vital information is withheld until you get a confirmation where all is revealed! By then they've already hit your credit card. I'm expecting unauthorized charges on my credit card in the future; it's THAT kind of company. USE ANY COMPANY OTHER THAN THIS ONE! I made a reservation later with Expedia.com and had no trouble at all. Everything was explained up front; all charges, Canadian funds, how to cancel a reservation, etc. If you want a good reservation experience, NEVER USE RESERVATIONS.COM!