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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,027 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I made the reservation for me and my colleagues. The company quickly gets in touch with me. I didn't have to do anything and more than that, we got a car to come and pick us. Nice experience
I personally use reservations.com all the time for looking into my travel needs. Very concise, thorough, and lots of options for me and my family when it comes to traveling. My Number 1 go to website.
Planning a vacation with kids can be stressful and I didn't plan on visiting hotel websites one by one to check on room availability because it's just going to eat up my time. Decided to try Reservations.com as recommended by our close friend and I am just so happy with it! Booked a hotel in Orlando for my family and we can't wait to enjoy our stay!
Used the Reservations.com to find me a good hotel in Chicago for a vacation and I was impressed. It gave a whole lot of hotel choices to choose from, but I narrowed it down to the ones closest to the Cloud Gate and the site did it for me! Now I'm booked at the Hampton Inn for a steal!
Every time I have to go out of town for business or vacation, Reservations.com has always been my trusted booking companion. Ever since I found out about this booking site, I really didn't feel the need to try the other similar services online. Good experience every time.
Reservations.com is a very reliable website that I've used countless times. It has assisted me with even short notice bookings. Their customer service is superb. I definitely recommend them
Very deceptive tactics. I asked 3 times if I was speaking to "Best Western " because it seemed a bit fishy. I was told 3 times that, yes, this was the hotel. I made the reservation for 2 rooms. When I was told the total, it didn't add up, but the representative kept saying, no this is correct. Never told me that there was a $14.99 FEE for each booking
I discovered it when I got the email confirmation out if my spam box hours later. I will be disputing those charges with Visa.
The experience I've had with this company was marvelous. I look forward to doing business with them in the future.
Outstanding experience. I am really pleased at the customer support
They refunded my money within 24 hours. Really happy with them. Highly recommended.
I booked a hotel room for Thanksgiving. They took my money in full and refused to give me the hotel accommodations and did not refund my money. This company is a scam.
I like how you can do just about anything online now so when I heard about Reservations.com I didn't hesitate to use it when we were planning our vacation to visit the Grand Canyon. I simply looked for a hotel near the Grand Canyon, chose the Best Western, got a good price for it (thanks so much!) and we were good to go! Talk about shortcuts!
I could not cancel my reservation and I found the same room for $100 cheaper on another site. Never use this site for booking your rooms.
Best sites for booking hotel accommodation. It's quick, effective and very reliable. The prices are not too bad either. Highly recommend
Made my first reservation on this site recently. It has great hotel choice. Found everything I needed for my business trip. Would recommend.
I was on ayres.com website, choose the 1 night stay then when I confirmed the reservation and billing information, I entered next page for putting in the promo code for the wedding I was in town for. It instead completed my reservation through reservations.com and billed my credit card immediately!
Have placed 3 calls now and the first CSR was rude and when I asked for a Manager he said that he wouldn't connect me and told me to call back! I asked his name and he hung up on me!
Am now awaiting a call from a manager but they are telling me, I am out of luck. No cancellations, no refunds.
Worst unethical business that I've dealt with!
Does anyone have advice?
I attempted to book a room in Lexington, Massachusetts so I Googled the name of the hotel I knew existed there followed by "Lexington, MA". I actually was unaware I was booking through Reservations.com but I was sure that it had put me in the correct hotel. It wasn't until I received the confirming literary that I discovered the hotel booked was actually in Lexington, Kentucky! I accepted it was a glitch with their website and called customer service, expecting they could transfer my reservation to the correct city OR cancel my reservation so I could rebook. I was told that it was my responsibility to review the cancellation policy and the reservation could not be cancelled. I asked to speak with his supervisor and he said, "He or she will tell you the same thing." I even told him that I was going to use their site again to book the correct city, I just didn't need a room in Kentucky. NEVER and I mean NEVER take a chance dealing with this horrible company!
This outfit is NOT transparent in charging their $15 fee. Until you get your credit card statement and realize you were ever charged in the first place. THEN they are VERY upfront and direct about your legal obligation to pay. SHADY. I will spread the news to all those I can,
I was unfortunately given the task of making hotel reservations for our group's tour to Miami and I admit it wasn't a task I jumped into with excitement. A co-worker introduced Reservations.com to me and what a lifesaver! I simply typed in our destination, number of people, and number of rooms needed and I was given a list of hotels to choose from. My boss was happy!
I always do my hotel bookings online, really helps save me time as I travel a lot for work. I'm really happy with Reservations.com so far. I've compared prices and Reservations.com was able to give me a good one even when you opt for 4 or 5 star hotels.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members