Reservations.comReviews 6,027

My husband mistakenly clicked on their link, thinking he was booking directly with the hotel.

Agent said no rooms left at given hotel. Called him ten minutes later to say there had been a cancellation, but since there was only one room, it was entirely non refundable upon booking...

He hurried to book it, and then called me to confirm. I had my suspicions, called hotel directly, and of course - cheaper through hotel, no 15$ booking charge, and PLENTY of rooms available.

Was somehow routed to reservations.com while trying to make a reservation from the hotel website. Once the reservation was made I noticed they had charged me $75 in taxes/fees for one night in a $230 room. Called the hotel and was told that room would have only incurred $25 in taxes and fees through them. The email confirmation said I could cancel but when I navigated to the link, there was a pop up that said i could get a refund for $15 if i clicked that I would not cancel. I did NOT click that button, and clicked cancel instead and it logged it as my accepting the $15 refund and turned the reservation into a non-refundable reservation. I then called the customer service number where I waited on hold for 30min to talk to someone who told me there was no way it could be refunded. I asked to speak to a manager, and was put on hold again for another 20min, and then told a manager would call me back. Nobody ever called me back. This is clearly a scam site. I'm disputing this charge with my credit card company.

I booked a room for one night, I then needed to add a night. The website cookies kept the same dates from the last reservation, creating a reservation for two room the same night. I spoke with the Hotel, they told me that the third party reservation service had to talk with them directly. I called Reservations.com for a second time in 5 minutes and was told no refunds and no modifications. What kind of reservation company doesn't allow modifications of itineraries? Long story short I lost $240 because I used Reservations.com. I have traveled for business for that last 25 years, pre internet booking and onward, this is the first time I have ever run into this issue. I have booked thousands of hotel rooms and made hundreds of itinerary changes over the last 25 years.

My mother thought she was booking directly with the hotel online, however reservations.com weaseled their way into transaction. Definalty takeing advantage of innocent people who may not be avid internet users. We live in Canada, the hotel we booked was in Canada, yet she was charged in US dollors. Why? My mom asked 3 times what the total was to be charged to her credit card each time they guaranteed the total was 156.90 ca, but she was actually billed 217.24 us + a random aditional charge of 14.99ca that went up to 20.76 us dollors. So in total she paid 237.24. Nearly $82.00 more than they said would be charged. Compleate bull $#*! scam of a company tricking people and lying. A compleat inconvenience

Less than a minute after I clicked reserve room, I realized that I had not entered the correct dates and had to cancel. When I called them, the customer person said" sorry, you cannot cancel. I continued to pursue my refund and they finally sent me a confirmation that my reservation was sucessfully cancelled, however they still have not credited back charge on my AMEX card. I am disputing through Amex. Reservations.com does not clearly show that one is making a non refundable reservation until they send confirmation. Then, according to them, it is too late! There should be 24 grace period when one can cancel.

I made reservations on 29 April for a quality Inn for 23-26 May 2019. There was a choice of two rates per night. One that was no penalty for canceling and a lower nightly rate with penalty for canceling. I chose the higher rate. I just tried to change the date of arrival from the 23rd to the 24th. I was told that I made a reservation that could not be changed and if I did I could not get any refund. I read the cancellation policy of the hotel for my reservation and it says I can cancel without penalty before as long as I cancel before 21 May. Reservations.com says I can cancel however I will not receive any refund.

Much better to search on line for the hotel and make your reservations with them directly.

I made an online reservation and when I entered my credit card number the price jumped significantly from the advertised price. I immediately called to cancel the reservation. I asked for the cancellation number and was told she was unable to provide it. I was charged $432.47 on my credit card and 45 days later still had not received the refund. I called again and was told they could not find the reservation. Yet they charged my credit card. I have to file a dispute with the credit card company now. NEVER AGAIN WILL I DEAL WITH THIS COMPANY!

This company is horrible. I accidentally booked through them not knowing it was reservations.com. I asked for a refundable rate and they did not inform me there would be a $14.99 fee for this. I just found it on my statement. I was booking for 4 weekends - 4 different reservations - charged $14.99 fee for each one. I called to cancel one night of my reservation but keep the other. They informed me the rate has changed. How has rate changed if it is already booked and I paid fee to cancel/change? I paid $340. For 2 nights and they only refunded me $120 due to a so called rate change. I should have received $170. Refund. This company rips you off and should not be in business.

Tried to change my hotel reservation 3 hours after I made them for another hotel down the street. Website said outside pool. When we arrived pool was closed due to chemical needs. Reservation.com would not transfer my reservation to another Hampton Inn with indoor pool. 5 mile down street. My 5 year old granddaughter is in tears. I'm furious. Spent 30 mins on hold to speak to a manager without contact. Do NOT use this website. Speak directly to hotel.