Reservations.comReviews 6,027

This booking agency is awful. Based on a medical need, I could only stay at the hotel 3 of the 5 days. I notified the hotel and reservations.com, upon checking in, if this change. The hotel said it would be no issue but that since I went through s third party, the third party would have to release the funds back to me. When I spoke with reservations.com, they told me that they could not do anything until after I checked out of the hotel and to give them a call back. Upon checking out of the hotel, reservations.com told me they would need to contact the hotel to ensure the hotel would release the funds back to them. Well, they told me they would email and/or call me within one business day. One business day turned into several and I ended up having to call them. After speaking with someone, I asked to speak to a manager. That individual told me that there was not a manager available and that I would have to call a different number and leave a message. After finally getting a hold of a manager (and a week later), the manager said they would follow-up and personally give me a call back. No manager called me back! I received an email, only after emailing the company with my complaint. They denied reimbursing me because they said the hotel would not release the funds. I called the hotel and they said it would not be an issue. I then emailed reservations.com and still have not heard anything from them regarding the reimbursement of the days I did not stay. They did state they would give me a military discount and email me a check for the difference. To date I have not received anymore emails or a check. It's been a month! They owe me $303.16 for the military reimbursement and $286 for the nights I did not stay at the hotel!

The problem with this website is that you start out on a hotel's page and are redirected to reservations.com. You may not even realize that you are on their website if you start from the hotel's reservation website. Once you click the confirm button it's too late you lost your money if you need to make any changes Or cancel your reservation. The hotel doesn't get your money and neither do you. You are 100% scammed. Your credit card company won't help. And the hotel that you intended to book won't help you. DO NOT USE THESE THIEVES.

Reservations.com goes to great lengths to make you believe you are booking directly with the hotel. It isn't until you hit pay, that you realize it is non-refundable. And don't try to call immediately to correct your mistake, because they won't do anything about it. They only want your money and have no concern for fair trade practice. RUN AS FAR AWAY AS YOU CAN from booking anything on RESERVATIONS.COM. I've filed a claim with the Better Business Bureau - and given the number of claims filed against them, I have to imagine that I'm not the only person who feels this way.

We booked 3 rooms for one night, the next day we asked to change the booking by 1 day. They would do NOTHING to help, just kept reciting their NON REFUNDABLE room policy, we did not want a refund only to change our reservation by 1 night! The policy was almost hidden on their website full of pop ups. They do clearly state it in their confirmation email, but you are already screwed by the time you get it because you can't make ANY changes after confirmation. Definitely will not ever use them or recommend them. Be careful. Their site is one of the first to come up when searching for a hotel!

I thought I was calling the number for a major hotel. It turns out that the major hotel AND reservations.com BOTH billed me. Reservations.com price was almost $50 more than the hotel charge! I called the hotel, and they credited me for their charge. I asked if Reservations.com was a SCAM. They said it was a third party booking service. Reservations.com had misled me on the phone. When I tried to get a credit from Reservations.com, they had me scan and send them all the proof. First, they said they would reimburse me the difference. Then, after all my time and effort, I received a second email saying they would not reimburse me because I agreed to the price over the phone when I booked it. DO NOT BOOK THROUGH RESERVATIONS.COM!

Horrible Horrible... Somehow, while booking directly from the hotel site- I got transferred to reservations.com-- not only they overcharged me, and auto selected non-refunbale fare ( which I would have never done knowingly), they messed up the room selection and the email confirmation had errors... as well as notifying that almost $2000. 00 are non-refundable. I immediately started calling them and the reps from Philippines barely speak any English-- It was very displeasing speaking with them to say the least... The hotel reservation manager from the actual hotel- told them that the hotel is ok with refund-- but they still have not refunded me. I will prob be taking them to court if I don't get a refund... Their main office is in Florida... Beware