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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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He was kind, patient knowledgeable, gave me directions several times as I didn't get it. Got my room booked correctly.
Jolene was extremely helpful and patient working with older customers. Jolene needs to be accommodated for her professionalism. Outstanding customer service experience! 10 out of 10.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
We had a lovely experience at your hotel. Didn't hang out much we came into see Tyrus enjoyed the snow after eating at the Owl which was great. The accommodations in out room were great we slept like babies. Will do it again. The young lady young gal was at the check in. The room was ready for us. It was beautiful. The pillows were great. I didn't get to use a lot of things but we enjoyed
Thank you
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The person I spoke to was very quick and in spite of a bad connection seem to get all my information correctly. I would only improve the connection of the phone, otherwise it was very professional.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Efficient service, great telephone skills, polite, booked room, verified information, confirmed by text and sent receipt by email as stated. Thank you.
Greetings Arlene,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Dealing with Justin was a breeze. He made everything easy my reservation was booked within 5 minutes. Very pleasant deserves a promotion.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I spoke with a very kind and polite guy( Armando)who helped me to find a hotel near the area that I was looking for and for a cheaper price.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jedelyn was Great! She was patient, professional, and super helpful. She also assisted me in finding an equivalent hotel when the one I chose was not available. I really appreciated her!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I have been passed from pillar to post by automatic voice booking machines. I now have an incomplete reservation I will Never book a Radisson Hotel again. It is a disgrace to treat people this way. It has taken me over an hour and still not spoken to a human being. This service needs to be reported to an ombudsman. I would rate this service as Zero in every department.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Jolene was very professional at her job and she searched for me constantly trying to get hotel reservations for a pretty much no vacancy Labor Day weekend of 2026.Not only did she reserve 3 nights for us, but she got it at very reasonable prices.We should have more people on the phone like.Thanks Jolene, God Bless and Happy Easter!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Eboni, thank you so much for helping me get my reservation straight. You made the process very easy, since I was having difficulty through the app.
You were very professional, funny, and relatable. When I make my trip, I hope I can run into you and hug you. Although it was a quick call, it made my day!
Thank you SO MUCH!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jan was very patient and even offered other hotels to me but due to logistics I had to stay at the Hampton Inn in Chino Hills, CA. Jan offered different options because I am handicapped. Jan was very user friendly. Thank you. Yolanda Cereceres
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Spend her time accommodating us for the proper days that will be there and for the room required for my daughter and I during the stay for my sister's grandson's funeral no stress very pleasant person very helpful thank you Joy. We appreciate you.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Hugo was very professional and courteous when booking our reservation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Hugo was so polite, kind and patient with me on the phone. I was very pleased with his concern for my husband's upcoming surgery which is why we are staying at the hotel. I do hope we can meet him upon arrival so I can personally thank him. He deserves the STAR award.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
It was excellent Mr.Jesus Diego was very professional and curties I was very satisfied with the Reservation.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The agent was very nice but hard to understand at times. I didn't know that it was a 3rd person booking company because it went into the Atlantis web site. Also on the web site it was cheaper and I was told that that rate was not available but still shows on site. And I didn't get any form of confirmation! Which I would appreciate.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Total made this happen thank you. 2 drills this weekend was worried about him driving to much no one else would do this for me thank you 😊
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Reservations with Anya was smooth and easy, she was accomodating through phone and tried her best to accomodate us. 👍👍
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.