Reservations.comReviews 6,022

Unfortunately, Google allows fake web sites such as this to be the first site listed when you search for SpringHill Suites. It looks as though you are on the SpringHill Suite web site but listed on a side display (which I tend to to overlook as this is generally where adds are displayed) is a breakdown of charges which includes a service fee for booking of $19.99 and other miscellaneous fees. So - a $114.00 room turns into over $161.00

I called to cancel the reservation and got the most rude customer service representative in India that I have ever encountered. He repeatedly told me what I could clearly see on the web site and that I knew what I was booking. Note to customer service reps - don't ever tell a customer what they can see or what they should know. Customer service 101 first day lessons should teach that basic courtesy etiquette.

I often book hotels online and in an effort to avoid ever encountering this site again, I found the following search solution to remove reservations.com (or any other company you wish to exclude) from the search engine:
After typing your search terms (the name of your hotel), add the following
-site: website_reservations.com

I tested it and it works to remove this terrible company from populating the site list.

I will be able to avoid paying any money to this fraudulent web site thanks to my credit card policies, but wanted to warn others to beware of reservations.com and avoid using them.

Also, shame on Google for their search engine policies. These sites are constantly updated to appear to be legitimate sites of the business you are looking for, and are even allowing redirection links to these sites. If any lawyers who may read this want to start a class action law suit against Google for allowing these sites to use the name of the company being searched in their misleading URL and web site header, and for giving them first placement in their search optimization engine; I would be happy to work with you!

Booked 2 rooms for 2 nights. Booking came back with 2 rooms for 1 night. Spent 40 mins on the phone trying to amend the booking and gave up.
Arrived at the motel and they had booked 1 room for 1 night. I was told that I had to speak with reservations. Com by phone to amend the booking. 40 minutes on the phone. Eventually spoke to a rep that spent another 30 mins asking me questions that she already knew the answer to. I think they must have a premium number the longer that they keep you on the phone the more they steal from you. Hotel told me that if I'd rung them direct the rate would have been considerably lower. I would never use this site again. Complete rip off

They set their web sight up so it looks like your contacting the actual place your staying.
They say they offer discounts etc... they actually charge you a higher rate than the hotel would.
I waited 30 mins on hold to cancel and they charged me 19.99 to cancel!
Don't use this company!
You can see the reservation looks like it's Salt Fork Lodge.
The picture provided is my receipt from reservation.com! It even uses Salt Fork Lodges logo at top!
Salt Fork Lodges price with tax is 429.00.
Price gouging... this company needs shut down.
Many other complaints just like mine!

Tried to modify a reservation and the woman was completely unhelpful. Told us there are no modifications or refunds allowed. Learned later that reservation.com cannot modify anything and you need to ask the travel agent (such as expedia) for changes. She never told me that, just acted as an obstructionist. I don't know if there is a purpose to this zombie company since they don't make edits or allow you to choose your room. My advice, avoid calling them - go directly to your travel agent or hotel itself.

I booked a hotel for 2 days because I had work going on at my home. Meanwhile it is the corona virus and I am broke. I used a virtual prepaid card until my new card came in the mail. I called and I was told this would not be a problem. I get to the hotel and am informed they will not take my virtual card. I was waiting on a replacement card to come in the mail. I immediately called and reported it to the customer service at reservations.com the woman was very nice but asked the man at the front desk a million questions and would not call the front desk phone he had to talk on mine during the corona virus, and then after all that she informed me it would not be a problem it would take a few day's to be put back in my card. I was told she would send a confirmation email with the refund number she never sent one, I called back several days later the guy gave me a hard time so that he would have it submitted to see if they would refund it. I'm already broke we are going through a pandemic I had to leave my home borrow the money off of somebody and now that I'm trying to pay them back I of course cannot access it never again!

While Booking our reservation on June 6th for the 4th of July I was very specific that I might need to CANCEL. I was told that there will be no fees to cancel and could cancel up until July 3rd. Respectfully, when our plans changed I called today (6 days later) and could not CANCEL until I was within 7 days per audio recordings... I found a cancellation link on my reservation, the link gives 2 options; Option 1: Keep your Booking - or - Option 2: Cancel with a $19.99 fee. I was told I would not be charged so I clicked "Keep your Booking" to avoid the fee and I then received a NEW number to call. I called this number immediately and spoke to a Representative who now stated I cannot cancel my booking now because I chose to keep the booking in the option choices! Never once did I use a curse word and remained very polite with these people. I asked to speak to a supervisor who gave me the name of Gina (Employee ID *******). I explained the situation and she stated she could do nothing and stated there was no one there above her. She eventually hung up the phone on me. I called again and Gina (the same Supervisor) actually answered. This time she gave me a different Employee number (*******). She was caught in a lie and was NOT a supervisor. She couldn't even answer me without long hesitations while I was asking why her employee number changed and why she stated she was a supervisor just minutes before. She never answered the questions. I waited on hold and eventually spoke to a Manager named Jacklyn (Employee number *******). I am 2 hours into dealing with this and she stated "nothing could be done". After my relentlessness she finally canceled the rooms and still charged me $19.99. Very Poor and Dishonest Customer Service!

Reservations.com lurks on hotel websites then coops the apparent hotel direct number.

You expect to be booking directly with the hotel only to discover that you have been redirected

Not realizing this we booked a hotel and we were charged both by Reservation.com and the hotel. Reservation.com didn't pay the hotel so we're charged a second time. We have spent hours on the phone to no avail. Avoid using reservations.com! Perhaps your first question should be is this reservations.com if they answer to the affirmative hang up and try again.

I attempted to book two hotel rooms and was quoted the type and availability. Then when the agent went to reserve them she split it into two reservations and it kept failing; this was because the room was no longer available. Then I had to cancel the one she had already processed and it could take between 7-30 days to get my money back. That evening I reviewed my credit card and had 5 pending $19.99 charges. When I called to get them removed I was told 4 would fall off they were just holds but one would stay because I did make a reservation. I said that it was an error and I should not be charged and she said it was non-refundable. They stole $19.99 from me because the agent was into mow tent. When I asked to speak to a manager she just kept repeating it was non-refundable. I was never informed that there would be a service fee to begin with. Watch out!

They are horrible. During COVID 19, all plans and softball have been changing so fast. Initially I needed a room in Mauston. WI FOR 3 night. Because if the change in format due to COVID I only needed 2 nights. So I called to update my reservation for only the 2 nights. Thru said that I would have to cancel my reservation to make any changes. And rebook it. However checking availability at they hotel they are sold out. REALLY? That's cheap, dishonest and horrible. I WILL NEVER USE RHIS SIGHT AGAIN! EVER!

Your company is a fraud and bad joke! I have been trying for days to cancel my reservation and all i am told is that it cant be cancelled because im not providing you with thd correct zip code and last 4 digits of my credit card. First of all my reservation number and itinerary number and name should be enough to cancel anything within your system. Secondly, I contacted my credit card company and they already have the charges listed as pending so how you can possibly say I'm not providing the right information to you but you've managed to charge it to the correct credit card in my name is beyond my wildest imagination. My credit card company has already been notified that this bill will be in dispute and they've noted in my account your company's actions and they contacted their fraud department and trust me, I will not be paying one single penny toward your company and will post your fraudulent actions on every social media app available.