Reservations.comReviews 6,023

Last night I called what I thought was a direct number to Hilton Hotels. It ended up being reservations.com. I booked two rooms for which I was immediately charged and never received a confirmation email. When I called the hotel, they had no record of my reservation. When I called back to reservations.com, they had no record of my reservation despite the fact that I was able to provide the exact amount and times of my debit card being billed. It ended up being reservations.com. I booked two rooms for which I was immediately charged and never received a confirmation email. When I called the hotel, they had no record of my reservation. When I called back to reservations.com, they had no record of my reservation despite the fact that I was able to provide the exact amount and times of my debit card being billed.DO NOT USE THIS SERVICE!

I unknowingly booked a reservation through this company when I thought I was on the hotel site. My room was no cancellation fee and a lower rate. I get a confirmation back with a higher rate a no-cancellation room and a service fee. I immediately contacted them for a cancellation. It took 30 minutes with "customer service" and I was told it might take 3-4 weeks to get a refund. Refund is suppose to be coming but they are charging their fee. The trickster fee.

This was trickster tactics at its best. They got me so beware.

I unknowingly booked a reservation through this company and have been waiting for 3 months for my credit, which was authorized by the hotel. Customer service is horrendous to say the least, I have made over 7 calls. They only provide you with canned responses to questions and won't give any phone numbers out of people with authority. I can't even get someone to give me a phone number in the United States to deal with.
I have reported to BBB and found hundreds and hundreds of more complaints.
This is apparently a corrupt and fraudulent company and I can only hope they are out of business soon.

I called what I thought was the hotel to book 3 rooms. I got the rate and told them I did not want to book that hotel because it was to much money. They said they were affiliated with other hotels in the area and could find me another one at a lower rate. I booked 3 rooms and was told I could cancel and get full refund. At no time was I told they were charging me a booking fee of $60.00 that is not refundable. If they did, it was done in such a way that was very misleading. I called to complain and was told they will refund my booking fee but if I have to cancel I would no longer be able to receive a refund. Stay away very misleading will never use them again.

I can only blame for myself. When I looked up a hotel to make a reservation their phone number popped up on the website. I called without realizing that I did not call the actual hotel. The representative was helpful and I booked a room for me. Their conformation email is set up in a way that you click on tab which will get you a $19.99 refund. This however means that your reservation is non-refundable. BTW, the actual hotel offered me a better rate but I had to stick with them.

I went online to make a hotel reservation and after going to what I thought was the hotel's website was redirected to a reservations.com site. When speaking to the customer service representative, I asked if this was the hotel and was told it was the booking company they used to make reservations. I continued with the reservation and when confirming the booking, asked specifically about the cancellation policy. I was told I could get a full refund up to 07/05/20. When I received the confirmation e-mail, it said there was a non-refundable $19.99 booking fee that I was never told about even though I asked the customer service agent directly. Not only that but the total cost was $150 more than booking through any other reservation site. Outrageous! When I called to complain I was met with with a rude manager and terrible customer service. I was mislead by the company and will never do business with them again.

I can just agree with the other voices: This is a predatory site that charges exorbitant fees, DO NOT use this site! Even if you cancel within 5 minutes they charge $19.99 and refuse to refund it. I had to cancel due to COVID, I could not stay in the hotel that they booked. I got the info literally within a minute of booking the hotel, Reservations.com would NOT issue a refund or even a credit for my stay reserved through Reservations.com.

My conference was cancelled due COVID in March... at Sheraton Gateway Los Angeles... we were restricted from traveling and this hotel would NOT issue a refund or even a credit for my stay reserved through Reservations.com. I was forced to cancel this reservation due to a global pandemic... This was part of a large group... I have let Kevin Ward know I will not be attending any future conferences scheduled at this hotel. $600 GONE...

I wish I had seen this site earlier. We called the hotel in San Jose del Cabo and made a reservation for two rooms. We were told that if we cancelled by 3/21/20 we could receive a refund. We received a confirmation though reservation.com. The hotel routed our request through this company without even telling us about it. We did try to cancel and did so in a timely manner. But two months later, giving them a copy of our phone records showing we cancelled on time, I receive a letter telling me they can't refund us because of the "unique policy" in our confirmation letter. DO NOT USE THIS COMPANY. MAKE SURE YOU ASK THE HOTEL IF THEY ARE USING A THIRD PARTY FOR THE RESERVATIONS. THIS COMPANY IS A TOTAL SCAM. AND, THE HOTEL WE USED TO LOVE IS NOW PART OF THE SCAM TOO!