Reservations.comReviews 6,064

I can only blame for myself. When I looked up a hotel to make a reservation their phone number popped up on the website. I called without realizing that I did not call the actual hotel. The representative was helpful and I booked a room for me. Their conformation email is set up in a way that you click on tab which will get you a $19.99 refund. This however means that your reservation is non-refundable. BTW, the actual hotel offered me a better rate but I had to stick with them.

I went online to make a hotel reservation and after going to what I thought was the hotel's website was redirected to a reservations.com site. When speaking to the customer service representative, I asked if this was the hotel and was told it was the booking company they used to make reservations. I continued with the reservation and when confirming the booking, asked specifically about the cancellation policy. I was told I could get a full refund up to 07/05/20. When I received the confirmation e-mail, it said there was a non-refundable $19.99 booking fee that I was never told about even though I asked the customer service agent directly. Not only that but the total cost was $150 more than booking through any other reservation site. Outrageous! When I called to complain I was met with with a rude manager and terrible customer service. I was mislead by the company and will never do business with them again.

I can just agree with the other voices: This is a predatory site that charges exorbitant fees, DO NOT use this site! Even if you cancel within 5 minutes they charge $19.99 and refuse to refund it. I had to cancel due to COVID, I could not stay in the hotel that they booked. I got the info literally within a minute of booking the hotel, Reservations.com would NOT issue a refund or even a credit for my stay reserved through Reservations.com.

My conference was cancelled due COVID in March... at Sheraton Gateway Los Angeles... we were restricted from traveling and this hotel would NOT issue a refund or even a credit for my stay reserved through Reservations.com. I was forced to cancel this reservation due to a global pandemic... This was part of a large group... I have let Kevin Ward know I will not be attending any future conferences scheduled at this hotel. $600 GONE...

I wish I had seen this site earlier. We called the hotel in San Jose del Cabo and made a reservation for two rooms. We were told that if we cancelled by 3/21/20 we could receive a refund. We received a confirmation though reservation.com. The hotel routed our request through this company without even telling us about it. We did try to cancel and did so in a timely manner. But two months later, giving them a copy of our phone records showing we cancelled on time, I receive a letter telling me they can't refund us because of the "unique policy" in our confirmation letter. DO NOT USE THIS COMPANY. MAKE SURE YOU ASK THE HOTEL IF THEY ARE USING A THIRD PARTY FOR THE RESERVATIONS. THIS COMPANY IS A TOTAL SCAM. AND, THE HOTEL WE USED TO LOVE IS NOW PART OF THE SCAM TOO!

I thought i made my reservation direct to the hotel, it turns out I did not.
Uping arriving at the hotel, they were closed and posted
The manager came out and explained they had an emergency and would be closed neark g 30 days. She assured me of a refund. I have since learned reservations.com expedia.com and Priceline.com are a the same company with a no refund policy. Even when the hotel is unable to put you up they try tp keep your full booking amount.

The rates for this hotel service is ridiculous. With the price of the hotel reservation.com fees and the taxes I ended up paying double for one room. I reserve the room online before with the same hotel through booking.com and only paid the price of the hotel room for now on I will be using booking.com. Because even with trying to get the issue resolved customer service is horrible The only thing they told me was there is no refund on rooms

I made a reservation through this site on March 3rd which I cancelled on March 28th. Unfortunately, i paid $19.99 for the privilege of making a reservation through this site when I should have just called the Hotel Rio Matane in Quebec. I cancelled the reservation on March 28th and still have not received a credit back to my account. The staff at reservations.com said the credit to my account should take 6-10 business days (wrong), was delayed due to my "bank" (wrong, it was on a credit card), with a maximum of 10 business days (wrong, I have never received it).

Never, never, ever use this Company. We booked a hotel through them on a non-refundable basis in Dec. Of 19 for a May, 2020 vacation to Yellowstone and other national parks. I am 70 with a heart condition, and as such am in the extremely high risk category for the Corona Virus. We had three non-refundable hotel reservations for our trip, thankfully only one booked through Reservations.com. When I requested the refund, their representative told me it was up to the hotel. I called the hotel and they told me that they had implemented a flex reservation policy meaning any reservation could be cancelled and receive a refund up to 24 hours prior to arrival, and had no issue with my request to cancel and for a refund. Still, reservations.com denied it. The other two hotels we booked with were totally sympathetic and immediately issued full refunds despite the "non-refundable" booking. That any company could be so obtuse in the midst of this pandemic would require a complete lack of business ethics and should disqualify them for anyone considering using their services. Reservations.com does not deserve your business.

One last note that is utterly ironic. I have appealed their ruling and have been told the following by them in an e-mail: "Please allow for 7 to 30 business days due to a recent global crises for a reply from a Reservations.com agent." They cite the pandemic as impacting their operations, but seem oblivious and totally unsympathetic to the real world implications of this crisis that are impacting all of us in ways none of us could have anticipated every day.

No one should support a business that shows no social conscience at a time when corporate entities all around the world are doing everything they can to help people through this. Shame on Reservations.com.