Reservations.comReviews 6,064

Whenever I purchase anything and there is a fee associated, I make sure I understand it. In the case of booking my hotel on reservations.com, I was aware of the non-refundable $19.99 fee. However, since the hotel is closed due to COVID19 I think the right thing for reservation. Som to do is to refund the fee or put it on my account to use later. But no... they are keeping it. It's there prerogative to do that. However, when it's time for me to rebook it won't be through reservations.com. And the time after that... no. And the time after that... no. They will never see another cent from me. Mahesh Chaddah should be ashamed of himself. I will support the companies that did the right thing during 5e pandemic and do everything in my power to take away business form companies that were greedy.

I booked reservations for two nights to attend a wedding rehearsal dinner and a wedding the following day. I called customer support and cancelled my reservations due to COVID-19 restrictions and asked for a refund. I was told that they could not refund the money that they charged my credit card. However, they would refer it to management and the hotel and that I would hear from them in 7 to 10 days. That was 23 days ago and I've heard nothing but an email the following day that "customer support" would be looking into it. I have tried to call customer support only to be hung up on by a computerized voice. I would not under any circumstances use this company for anything!

Reservations.com uses "sharp" practices to get reservations through them. I didn't realize I was using them when trying to book at the Comfort Inn. They indicated that it was the hotel, but it was a "boilerroom" operation. It was hard to hear what they were saying due to the background noise and the accent of the customer service rep. The room, with the additional fees, was more expensive than going direct to the hotel. Also, I was not able to cancel or even change the reservation date. They do not respond to phone calls or emails through their site. I learned a tough lesson when booking on line hotel rooms. Unfortunately it cost me $175.

They bait and switch with a banner on the Google search box. I didn't even realize I was using them. You think you are getting the hotel directly and you aren't! In addition, they tack on extra fees that do not show up until it's too late to back out and if your travel plans change, they try to tell you that your room is non refundable even though the confirmation says it is. Shame on Google for letting them place the reservation button in the area that makes you think you are headed to the hotels website when you are actually being redirected.

They didn't mention any fees I noticed only when checking my back acct and saw they debit me twice. Called to make reservation and called back 19 mins later to cancel due to corona virus and I am bronchial asthmatic felt it was not safe. They said my refund would take 5-10 business days. Called 5 days later they are still working it. Called again later and said they are waiting on hotel to confirm refund and never got response. Called spoke to hotel manager they never received call or email from reservations.com and my acct is still active with no show. THEY LIED. Called back they said no refund. WHAT! I spoke to manager about this run around, lies and how I called hotel myself. My health being upper respiratory health issues and they said I will have my refund sent to me. NOTHING

OK, needed to go to a memorial service for a dear uncle. Was recommended to stay at a particular hotel. Entered that hotel name and up popped a site, looked like the hotel site. Thought I made a booking. A few weeks later, looking at details and considering the corona virus, couldn't find any record of the booking. No email, no text, nothing. So jumped on Expedia and made a booking. Word comes from cousins that due to corona virus, service is canceled. Jumped on Expedia and canceled reservation, no problem. Then Visa statement arrives. Was charged for room at rate about $30 over Expedia rate, and there is a $19.99 fee. Don't remember anything about a fee, or being charged on CC before arrival. Went on line and found a customer support for Reservations.com. I had no record of the booking, but they found it, and say: "Please be assured that, as per the
Unique cancellation agreement which was quoted to you at the time of
Booking including non-refundable agreements, any applicable relevant taxes
And fees you are eligible for per the agreement will be refunded to the
Card charged at the time of booking." The "quoted to you" is a hoot, must have been the fine print on page 26... Now wait 7 to 10 business days to see what I may get back. I feel this is very poor business practice, if not an out and out scam. May change view a bit if things work out, but this seems like the worst option to book a room.

My boss went online to make a hotel reservation. He didn't realize that he was being directed to reservations.com and thought instead he was booking directly with the hotel. It wasn't until we received the credit card statement and I questioned him on the $20 fee for reservations.com and asked why he spent so much money on the hotel room that he realized he was hijacked to a different website.
The next time he booked the same hotel room, he walked into the hotel and made the reservation in person. No only did he not pay the ridiculous $20 charge for this 3rd party company, he saved $75 on the room. What would be the purpose of a website like this if you pay an additional $95 for the same room? And quite frankly NO ONE likes to be mislead! If you were on the up and up, you would have no reason to mislead...

I thought I was on the hotel website. The big header was the name and address of the hotel. They made the whole page look like the hotel's website.
Now it's the coronavirus panic, my trip has been cancelled, the hotel itself is offering full refunds, but because I ended up booking through Reservation.com I can't access the refund. So I can't use the hotel room, and this company is keeping my money. Given the coronavirus situation, not being able to access my refund feels like thievery. Not good. There should be a law that prevents this sort of deception ( the faking they're the hotel website). Deliberate deception.

I work for Auburn University's Graduate Recruiting. I was going to recruit UAB's Honor School on Friday March 20th. I made a reservation through this company for the night of the 19th. Due to the coronovirus situation the event has been cancelled. I called Reservations. Com to cancel my hotel because of coronovirus and was told they don't cancel reservations. This is not my fault and am giving them 4 days notice not 24 hours as most company's allow. Please refund to my card I used. Res# R******* Itin# **************

$20 up-charge and I can't even get a reciept!
Their customer service amounts to being put on hold forever. I tried selecting the "book a new reservation" option just so I could talk to a real person. "Jazz" said he would transfer me to someone who could help and I implored him not to put me on hold forever.
He replied that he would only put me on hold for 1-2 minutes.
Guess what?
I surrendered and hung up after 15 minutes on hold.
Tried calling their customer support line again and sat on hold listing to thier recording for another 15 minutes.
I probably won't live long enough to win this battle so I guess I should just give up and move on.

I initially believed I was booking through the hotel's website but had somehow been redirected to this website. They advertised a very cheap price so I selected it and after entering my payment info, my confirmation email showed a bunch of service fees AND it was all in USD, not CAD, which was not advertised on the website. An absolute scam and they have a dumb $19.99 non refundable fee which works out to almost $30 Canadian. Very dissatisfied