Reservations.comReviews 6,021

This company has no redeeming qualities - they scam you into thinking they are the hotel, and they HIDE that there are additional processing fees. When I asked for a full refund 10 minutes later they said no, and conveniently there was no manager available to take my call but they would have someone call back within 24 hours. For all my headaches I have lost $20 to them.

Avoid like the plague!

They (reservation.com) charge me 216.00 for one night at the " The Guest House " on Elvis Presley Blvd in Memphis TN. When I arrived at the hotel to check in the hotel clerk told me it takes thirty minutes for the reservation to come to there computer after the reservation is made. I waited an hour and half just for the hotel to me they don't see the reservation... We called They never sent proof of the reservation or an email showing payment for the suite. I was so mad because me and my boyfriend needed this time to rekindle and restarted. We drive home with ark ward silence. #SAD

The service is a scam. I made an online reservation and called to cancel almost immediately. I had been in a hurry and did not even realize I was on Reservations.com. They refused to refund the 19.99 "service" fee (although what service they provided to anyone is unknown to me) and even cited the fine print as why they refused. A manager escalation did not result in anything besides a long wait, and another no. I will personally never do business with Reservations.com again. They are a scam.

Called what was mistakenly quality inn and got reservations.com. I asked for a handicap room for my elderly mother in law. The night she flys in the actual hotel has 3 handicap rooms that have been rented for some time. Poorly executed by reservations.com. Be careful and watch the non disclosed fees involved. Someone should look into this company. We are going to call the federal goverment to see if this violates the American Disability Act and pursue. Horrible company to work with.

Booked a room through reservations.com and less than 5 minutes later I got a call from the hotel telling me that the room I just booked was non existent. They were unable to issue a refund and said I'd have to go through whatever 3rd party I booked through, which was reservations.com. After getting the run around for 2 weeks, they finally tell me I should receive a refund on my credit card in 7-30 business days! Seriously?! Because they made a mistake it will take me over a month to get my money back. Not to mention all the wasted time I spent on hold waiting to speak with someone - last call was 45 minutes. I'd never book through this company ever again.

Don't ever go with this site, they are lyer. They told me before when i did my reservation that if i have to cancel it, I won't get any charge for it and blah blah. And then when i did cancel my reservation they charged me $19.99 US dollar of their service charge. And then when i called them for it and they was like its non-refundable. So I advice them to keep the representative who have full knowledge and experience to tell to their customers.

I thought I was on the hotels website, called the number to make reservation. Gave the specific address of the hotel I wanted. Then after booking, I get an email confirming reservation at a totally different hotel! So I look up that hotel and their advertised price was half what I was charged. Immediately called customer service and after 36 minutes on hold they hung up on me. Called back to reservations and got a complete run around... hotel I "requested" was now "full". So I asked to match the advertised price for the hotel they booked me at... that price was no longer available. Complete BS. DO NOT USE THIS WEBSITE! Make sure you are calling the actual hotel you want. I'm obviously not the first that was mislead by this company but hopefully you won't be! The first pic is the hotel we wanted. Second pic is the advertised price of $69, less than half what we were charged to stay at this hotel. When I called they said the $69 is no longer available. So I look up while I'm on the phone with him and advertised price is now $78. Still not $150 they charged me... more run around then transferred me to customer service. No one ever answered.

As another reviewer said, I can only blame myself... however, in today's age of customer service, you'd think businesses, especially those like hotel booking services which have saturated the markets, would be open to working with you to resolve problems. The agent I spoke with said he would get me a discounted rate for the Days Inn in Flagstaff off the I-40, which is what we wanted. My mistake, I didn't confirm the address and didn't realize there were several Days Inns in that general area. Of course he books me for the biggest POS available. And discounted rate?! No, this particular crap hotel was way cheaper on hotels.com. When I realized the mistake (minutes after receiving the confirmation email) I called to cancel or change properties. 42 minutes later my problem was still not solved and was told all the supervisors were busy but that one would call me back. It's funny how when you want to book a hotel an agent picks up right away. But when you need a problem solved it takes hours to talk to someone, and oh, your problem doesn't get solved. I even suggested they keep the $20 service fee and just refund the rest. That wasn't good enough. They had to keep the entire booking amount. Don't use them. This is a scam!

Had a late check in at 3 am and they screwed it up so I had to pay hotel another 80 dollars to get the room or wait till 3 pm to get the room that was reserved.
I asked the moron on the phone at least five times if he was sure I would check in at 3:30 am. he said yes every time.
Called reservations.com from the hotel to tell them the mistake and they couldnt fix it just kept feeding me the same $#*! as if it was being read from a booklet.
On top of that before alll this happened I was trying to reach the hotel directly but these sneeky $#*!s put their number under hotel sites so U think your booking with the hotel but you are not.
The voltures at Reservations.com are waiting to rip you off.
Was charged 19.99 dollars over the hotel rate which was 83.83 plus tax. Never got refund or any call back.
Terrible experience. Strongly suggest to stay away

Initially I've called to make a reservation. I gave all my information and the guy told me that BOTH of my card was declined. Since he told me that I've decided to go back home and not stay on whatever hotel.
Once the guy confirmed that no reservations was made I hung up.
3 days later I check my account and many charges was made on my card.
I've called the RESERVATIONS.com and NO ONE could find ANY RESERVATIONS with my NAME, PHONE NUMBER or EMAIL.
I will make sure to write the same review on every single website possible so people don't have to go thru this!

I called reservations.com and booked a hotel. I checked into the hotel and they said I had 2 rooms. I said no, only one. They said no reservations.com booked you 2 rooms. They said to call them, they will call the hotel, the hotel will refund them the money and then they'll refund me mine. They said they went through priceline to book it. I called reservations.com and they told me I didn't book it through them 3x. Then I called priceline and they said it was a couple hours wait time and they'd call me back. I finally found the reservation confirmation and I called reservations.com back and they said they only charged me 1 room. My bank clearly shows 2. They were NO help and refused to refund me. I called the hotel back and they said they won't see it until priceline sends them the money which will take a while. This was a DISASTER!

I had never used Reservations.com before, so I thought I'd give them a try! Horrible idea! I was on the phone with an agent for 40 minutes... a heavy accent along with poor knowledge as to how to make reservations for customers. I needed 2 hotel rooms for 2 separate dates. I explained this every possible way I could. She ended up booking 4 rooms for only 1 of the dates. Thank goodness I checked my email confirmation right way and realized she made a huge mistake. Not only that, the rooms were immediately charged to my credit card. I've NEVER had that happen with any hotel reservation before. AND I was charged a non-refundable service charge of $20 per room. When I called back to complain, I was told the $20 per room for the rooms that were made in error by the agent, would not be refunded. What? I spoke to a "supervisor ", and was told the same thing. A complete rip-off! I cancelled everything with them, called the hotels directly and got much better rates, no service charges, and no upfront charging to my credit card. BEWARE! This is a shady group. I will never use them again, obviously.

So, not only did they charge me a $20 "service fee" but the rude customer service lady hung up on me when I told her that I wasn't aware of this charge! The total amount of the hotel doesn't show on your screen until after you've hit submit. And guess what? There's another $20 fee for cancellation. And even more fees bc she said will accrue just for calling! Absolutely DO NOT use this service! I didn't even know I was using it, as it appeared to be the hotel website and not reservations.com. WOW is all I can say...

I made a reservation by clicking on a link when I looked up the hotel I wanted. (I didn't pay attention it took me to a third party) I called the hotel to confirm and they could not. I waited a week and they still had no reservation for me. When I called to cancel (after on hold 20 minutes) they said they would not refund the $19.95 fee. Doesn't make sense since they never actually got me a room. Anyway I'll work it out with my credit card but skip this site for sure!

I agree and would like to confirm that this website/company is a scam. I accidentally booked through their site like many others. Although I'm almost ok that their deceptive practices, which appear to be supported by Google and other search engines, caused me to be charged an extra and unnecessary fee, my bigger issue is that the hotel I booked with would have honored my change. Reservations.com would not. This is criminal and I will make sure to pursue this despite the chances of it netting out little results. I hope these reviews push even a small amount of business elsewhere.