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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I bought this for my daughter's truck for Christmas. It was installed yesterday and they absolutely love it! To soon to actually give a review on how it holds up in the weather since it hasn't snowed yet. They don't have a garage. But now at least they can put stuff in the back and not worry about anything getting wet or stolen!
Ordered my Ram Tonneau cover originally from RealTruck through my local dealer.
Two months later, no cover and no due date.
Dealer suggested I order through realtruck privately, I did so on the phone.
Answered all questions about my model truck. Somewhere in the conversation classic/new body style was asked. I assumed I had a classic, just a truck, nothing fancy about the body.
Anyway, the cover came a month later with some delivery drama. Cover is 2" too big.
RealTruck is making me arrange and pay return shipping charges. Three months and I'm starting over.
RealTruck should ask for VIN of body style/color etc. from the sticker….too much can go wrong with big consequences.
The sales people were very helpful. I bought the wrong thing and the sales people helped me to get the correct product. I am very satisfied.
The clamps weren't the same as shown on the instructions, which made it a little more time consuming to install & called for some good yankee ingenuity.
Good service,arrived on time easy instructions to follow.
Not happy, very disappointed product not delivered in good condition
Helpful, efficient, and arrived in less than 48 hours. Very impressed with the American made company
Customer Service was great placing the order was easy and shipping was quick.
I had my Truxedo X15 Pro tonnneau cover for six years, and holes in the cover developed where the bar at the tailgate rubbed through the material from being rolled up and back at least weekly. They sold me a replacement cover, which was the exact item I was looking for, but it didn't have instructions on how to remove the old one and install the new one. I had to email twice to get someone to email the instructions that was told would be in the box when I placed the order. Neither the old cover or the replacement have any reinforcement where the bar hits it, but there is reinforcement a few inches away, so I guess I will need another replacement in five year.
Despite having the sales team guide me through the purchase the Brush guard did not fit and items needed to be removed and cut away to make it dit
Instructions were horrible with bolts and washers not identified to go with certain components
Rh need to remove tow hooks and radiator baffles was not made, took all day to fix
Calling tech support was a nightmare. Out to lunch then half had gone home
Haas was very helpful and steered me towards closure
Email got answered 2 days after install despite asking for help urgently
The advice was spot on, the transaction was surprise free, the only surprise was that i was able to actually install it myself without have to trouble the neighbor...again!
Thanks!
Ordered wheels and tires on 11/27. I was told it would take 3 weeks since they were being mounted and balanced. I have received 3 emails saying it would be delayed. The last email said they would be here by December 22-27, and it is now Christmas and no word of them being shipped…have no idea what is going on. Was really hoping they would have been here by Christmas.
Love the new sideboards I purchased. They fit perfect and they look great.
Excellent! I chatted with my sales person and he quickly took care of my questions and finished the order in only a very few minutes. Delivery was super quick. Packaging was great!
The cover we ordered for our truck was the wrong size and I thought it would be a nightmare to get it exchanged. I was WRONG! The process was seamless, swift and totally painless. I was impressed. We have put the cover on now and it is perfect. Looking forward to using it.
Ordered a cargo liner, was given a date in November and now it's been a month and I've never received the item or an update on the order. There's no easy way to check order status without calling. I don't think I'd buy from Real Truck again in the future.
Great! Easy outfit to deal with.
Easy to navigate and my son found it easy to install on his pickup.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members