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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Pennsylvania
1 review
0 helpful votes
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Elevate rails
December 23, 2023

Ordered with Maverick truck club discount, super easy. One thing to be aware of the kit has parts for jeep gladiator included so you'll have extra. I found it useful to measure the seals to figure out which was which. Between the printed instructions on real trucks videos it's pretty easy. Added it to a bakflip mx4 tonneau. One thing I didn't see is that you need a thicker seal on the cab side of the tonneau. Looks great and I like the added tie down spots.

Date of experience: December 23, 2023
South Carolina
1 review
0 helpful votes
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Inaccurate information
December 30, 2023

Ordered part for running board
Part shipped was wrong
Asked for return authorization, none appeared
Needed correct part and ordered
Charged for 2 parts. Paid for 2 to get the right one. I now have 1 part that doesn't fit and another extra part I would like to return the 2 parts
Still no return ticket
Be careful know what you want the sales help was confused

Date of experience: December 23, 2023
California
1 review
0 helpful votes
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Great choice
December 23, 2023

I actually called RealTruck and placed the order and Butch the person I spoke with was fantastic
Great company to do business with!

Date of experience: December 22, 2023
Kentucky
1 review
0 helpful votes
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Helpful
December 22, 2023

Friendly, and had questions and they hooked me up to get the answers I needed

Date of experience: December 22, 2023
Michigan
1 review
0 helpful votes
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Husky Liner Debacle
December 29, 2023

I ordered a Husky-Liner floor mat set on Nov.30,2023 and paid in full using my VISA card. I was sent a confirmation email. I was sent a tentative shipping date. Later I was sent another e-mail with a another tentative shipping date, which was later than the previous email and delivery was dated after Christmas. This purchase was a Christmas gift. Today I received another email which asked how I liked my new mats……that I haven't received yet! I haven't even received a "shipped" notice indicating that they've shipped. Don't you people know what you're doing? I've read reviews on your own website regarding complaints of poor service, but sadly I chose to ignore them. If I don't receive this order by Christmas I will cancel my order and buy from your competitor ……and I think you know who that is!

Date of experience: December 22, 2023
Illinois
1 review
0 helpful votes
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Shipping?
December 29, 2023

Half was shipped quickly. Half was not, despite assurances that it would be.

Date of experience: December 21, 2023
Minnesota
1 review
0 helpful votes
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Great prices
December 22, 2023

I have purchased several items from Real Truck and alway get great technical support and customer service!

Date of experience: December 21, 2023
Arizona
1 review
0 helpful votes
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Great experience
December 22, 2023

Sales person was great and helpful and actually sold me up on the bed cover and I'm very satisfied

Date of experience: December 21, 2023
Tennessee
1 review
0 helpful votes
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Return of damaged it shipment
December 22, 2023

Your company quickly sent a return postage stamp upon fed x damaging the carton during shipment

Date of experience: December 21, 2023
Massachusetts
1 review
0 helpful votes
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Not happy
December 29, 2023

When I ordered the floor mats for my '20 Hyundai Kona on 11/28 I was told they would arrive in about 4 weeks, when I called to see the status, at first they weren't sure what happened to it, then I finally got a email saying they're back ordered until 2/16/24, that doesn't help me for this winter, I cancelled my order, I hope I get a rapid refund,

Date of experience: December 21, 2023
Texas
1 review
0 helpful votes
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These guys are idiots
December 29, 2023

I've never even shopped there and they want a review. What a bunch of jackasses!

Date of experience: December 21, 2023
Oregon
1 review
0 helpful votes
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Wow!
December 21, 2023

GREAT SERVICE & help on the phone. SPEEDY SHIPPING in very well-packed boxes. Extremely happy with RealTruck and will sing their praises to friends and family!

Date of experience: December 21, 2023
Ohio
1 review
0 helpful votes
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Everything perfect!
December 21, 2023

Fast delivery, customer service was excellent, all items ordered fit as described no drama!

Date of experience: December 21, 2023
Canada
1 review
0 helpful votes
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Seat covers
December 21, 2023

Very helpful & fast delivery thank-you again very friendly

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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Quality Product
December 21, 2023

Ordered my tonneau cover on online, it arrived on time, and it was easy to install. The fit a quality were top notch.

Date of experience: December 21, 2023
Michigan
1 review
0 helpful votes
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2023 Toyota Highlander rear Cargo mat.
December 21, 2023

Great! This is the only rear cargo mat that I found that is made for my 2023 Toyota Highlander with rear JBL woofer speaker.

Date of experience: December 21, 2023
Indiana
1 review
0 helpful votes
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Best roll up tonneau X15
December 21, 2023

Fast delivery an a great fit for my 2023 ZR2 Colorado.
Installation was a breeze

Date of experience: December 21, 2023
Indiana
1 review
0 helpful votes
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Horrible purchase incident
December 28, 2023

Made a purchase in November. Item was to be for a Christmas gift and just a gift for daughter for new vehicle. I had delivery date changed and extended five times leading all the way into January. Finally on December 20. I was given four emails stating item cannot be sent. Also told item is now being canceled and then a refund being made why it took so long to tell me that this item was no longer going to be available to be received on my end it just a short time before Christmas is a very horrible experience. You can look into my past record with real truck and you can see that I have made many many many purchases for numerous vehicles everything from all the jeep grand Cherokee's we've purchased and all the ram trucks that I have purchased I have spent hundreds if not thousands of dollars with real truck and how the outcome of this came out in my opinion is very unacceptable. I was also told during numerous phone calls from customer service that on the last one I would receive a phone call and never even received that I am still always open for a phone call from customer service if they'd ever like to call me and explain and especially why it took so long to tell me that the order is canceled. I can always be reached at Phone number I have on file with real truck Sincerely Donald Linholm.

Date of experience: December 21, 2023
Pennsylvania
1 review
0 helpful votes
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Waisted my time
December 28, 2023

Real truck did not have the product in stock. Excessive wait time of over 3 weeks to receive merchandise, not a happy camper.

Date of experience: December 21, 2023
New Jersey
1 review
0 helpful votes
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Awesome service!
December 21, 2023

I had a problem with one of the items I purchased and it was resolved quickly after I reached out to them. Awesome service!

Date of experience: December 21, 2023