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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Waited three weeks to call about my order only to be told it won't be ready until eight to twelve weeks. Wish someone said that to me when I first ordered a brush guard for my truck.
Getting what you pay for, in getting a quality product. That what makes a customer comes back.
I first ordered a Pace Edwards tonneau cover. I used the chat for this one. They said I would receive it in 7 to 10 days. I waited about a week and I haven't heard anything about shipping. So I called to find out what's going on. Then they said 4 weeks for delivery. I decided to cancel that order and order a cover that they said would be shipped the next day. Well, it didn't ship. They said they were waiting on the payment. But I checked with my credit card company. The payment was approved. I explain from the beginning I needed the cover within a 2 week period. Now I'm down to 5 days. I guess I should have went somewhere else! I also asked to speak to a supervisor. They said on wasn't available. I still haven't heard from one.
I ordered over the phone. The customer service guy was very helpful. My floor liners look great. And fit like a glove!
I placed order and received my item very promptly. I had a question about the item and contacted customer service. They followed up with me very quickly and resolved the issue. My question was about installation and not about a problem with item. Thank you customer service.
The service agent Mr.D Diaz very nice to work with, above and beyond 😀 happy with how he handled the transaction.
Have not heard from you has it shipped when will it ship will it ship soon it is a gift for someone
This place BLOWS! So I purchased a set of front and rear rain deflectors for my 2024 Telluride. The left and right rear DID NOT FIT. NOT EVEN CLOSE. I message them my dilemna and advised me that since I used the front set THE REAR SET CANNOT BE RETURNED SINCE I BOUGHT IT AS A COMPLETE SET? What? So I am stuck with a rear set of rain guards that don't fit MY SUV. Their customer service was USELESS and I should have listened to my friends that have been burned by this pos place TO NOT BUY ANYTHING FROM REALTRUCK.com. BE MINDFUL PEOPLE. THIS SITE BLOWS! Save your money and time and use Weather Tech as they helped me IMMEDIATELY!
Ordered running boards and brackets. Brackets arrived in 3 days as ordered. Boards arrived next day in an empty box. That's right -- empty. 31 lb empty box. Called customer service that day -- few days later after sending pics, etc, received new running boards without any hassles from RealTruck. Would definitely order future stuff from them.
Took almost 2 weeks to find my order much less receive it and I had to initiate the inquiry which they answered 3 days later by saying they couldn't find my order in their system...not good
A simple phone call with a knowledgeable sales representative resulted in a superior product delivered in a timely manner. I answered a couple questions about my pick up and was informed when my tonneau cover would ship, from where and given a time frame for arrival. Everything went without a hitch. Can't ask for more than that.
Very fast shipping, customer service was very helpful when I wanted to do an exchange for different cover. Fast shipping
Initially I experienced great service with Real truck. They were helpful in getting my order placed and shipped quickly. However, once I received the product I realized it was not correct for my make and model. I requested a return and they sent me a label. I rushed to re-pack and bring the product to Fedex the same day I received the label to get this over with ASAP. My package sat at Fedex for days. I reached out to Real truck and they said they would look into it. They let me know that the label they sent was not accepted by Fedex. I told Real truck that wasn't really my problem and since I followed their instructions I wanted my money back. The service rep refused to send me my money because of their issue with Fedex. She then stopped responding to my emails.
Absolutely horrible experience. I now need to contact my credit card company to get my money back. I wouldn't order an air freshener from Real truck.
Contacted Real truck for some parts for a roll-up bed cover. Representative was awesome and very pleasant. She knew exactly what I needed and got my parts ordered. Fast shipping and awesome people to deal with
Purchases on RT and American Trucks say Hd on the 2003 and are not and told so later when had to return 07's sent and told would fit. They don't even have 03-06 but show on your sites. And confirmed by ones called were and then told was a miss labeling and guess what no one changed the sites yet
Nick was great to work with when purchasing my elevate rack system.
Sales person very knowledgeable, very nice. Friend put Steelcraft bumper on 2021 Tundra yesterday for me, said it is extremely well made. Very well packaged for shipment
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members