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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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They were helpful they answered all my questions and submitted by order quickly very pleasant people
I got my order in one day and it is a great bed cover for my F150 pu. It installed with the very detailed instructions. I am one happy customer.
Chelsea D. Helped me select products that fit my 2019 Ram 1500 Classic 6'4" bed. I chose BAK BAKFLIPMX4 Hard Folding Cover and Bed Rug Classic Bed Liner. She was very patient as I surveyed products.
Did an online chat with Victor R.@ Real Truck. He was able to offer a discount off the retail price of the tonneau cover I wanted to purchase. Hoping the tonneau cover arrives undamaged, and hope it fits my truck.
Order received faster than I ever imagined, despite a couple of negative reviews I read, my cover was packaged & delivered as if It had just been boxed up at my front door-perfect condition of packaging & PRODUCT! Thanks!
I had some issues ordering a truck bed cover. I called the customer service # and spoke to a rep. ( Butch) Butch was polite, courteous and efficient. The process went from problematic to a wonder experience. I might add the problematic part was on my end and not the company.
Miraya Renn could not have been more helpful. She was cheerful, helpful and was a really bright spot in my day!
Courteous, helpful in placing my order for the bed rug tail gate pad.
I called to check on purchasing a tonneau cover. He was very informative on them and helped me with purchasing one
In A day/Age we are at now, It is so nice to talk to someone to get questions answered & an order done so easily plus with a discount makes it even better. Julie was awesome to work with. Hopefully product is very good once delivered!
I ordered a tonneau cover, Product arrived 3 days from the order (only 100 miles from their plant). Did not receive a new model apparently and had to pay for upgrade kit. "Upgrade" Kit still hasn't shipped in 4 days. Spend the money and get yourself a Extang, I'm already regretting my purchase and don't even have it installed. At least their customer service actually services customers. This is my last Real Truck.com purchase.
Thier return sucks, I will not be doing anymore business with them, I am told over the phone that they would send me return instructions, I got a email from them say they where not taking the part back, cause is was a special order, and they showed to have it in stock. Bad way of treating your customers
Called to ask a question, ended up ordering. Courteous, knowledgeable, efficient salesperson. Quick delivery. No issues. Easy install.
Love this cover so far. I debated on a few different ones and I'm glad I got this one. My only complaint is the drain tubes are not like the ones in the videos I watched. They are cheap plastic and too big for my factory holes in the truck bed.
After multiple YouTube views and reading other reviews, I finally gave in and had call the company to verify that the clamps would work with the factory installed track system in our 2024 Ford Maverick. Fortunately, someone in the sale corp also had the same track system and could confirm that it would work. The cover is installed and is working perfectly. Really like it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members