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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
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A+ Service
May 7, 2024

I received chat help from each of Antoinette P., Matthew T., and Will D. In all instances, each was very kind, very professional, and great communicators. I would have no problem engaging this chat portal for future purchases with Real Truck. All were so helpful and kind!

Date of experience: April 27, 2024
Illinois
1 review
0 helpful votes
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Great help and service.
May 7, 2024

We didn't know how to get the right cover. The help was great!

Date of experience: April 26, 2024
Michigan
1 review
0 helpful votes
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Tonneau cover
May 7, 2024

Excellent service and cover was on sale. I called and my order was taken over the phone.

Date of experience: April 26, 2024
New York
2 reviews
0 helpful votes
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Parts For An Old Truck
May 7, 2024

We were looking for parts for a 2000 truck. With live chat, we were made aware that mud flaps were no longer available for it. A bug shield was available. The live chat person got the order made for it. All we had to do was fill in payment information on the email sent to us. Very convenient.

Date of experience: April 26, 2024
California
1 review
0 helpful votes
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Purchase of dashmat
May 7, 2024

My Kia dash mat wasn't listed but a call to the phone listed resulted in the finding the one I needed
And the order was placed without a problem. Very good employee relations. Waiting for the Mat

Date of experience: April 26, 2024
Texas
2 reviews
0 helpful votes
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Cheyanne
May 7, 2024

Customer service was awesome. I felt cared about. And the price and delivery was good.

Date of experience: April 26, 2024
South Carolina
1 review
0 helpful votes
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Good price wrong part
May 7, 2024

A Real Truck agent worked with me to get great pricing and shipping. However, the wrong rear mats were ordered and shipped. While the error has been resolved, it was inconvenient to deal with.

Date of experience: April 26, 2024
California
1 review
0 helpful votes
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Truck seat covers.
May 7, 2024

I have not received my product yet, but so far so good.

Date of experience: April 26, 2024
Tennessee
1 review
0 helpful votes
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Very satisfied
May 7, 2024

I'm very satisfied with my experience with Realtruck. My salesperson was very knowledgeable about the little parts I needed and I got order confirmation within minutes.

Date of experience: April 26, 2024
Georgia
1 review
0 helpful votes
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My opinion
May 7, 2024

Real truck was very helpful in getting the right air lift air bag for my truck I received it a day earlier than scheduled. Great job real truck

Date of experience: April 24, 2024
Nevada
1 review
0 helpful votes
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Awesome Customer Service
May 7, 2024

I was having trouble placing an order on the site, so I called Customer Service and they got me all squared away. Friendly, Professional, and Knowledgeable Staff.

Date of experience: April 24, 2024
Missouri
2 reviews
0 helpful votes
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Happy
May 7, 2024

Very satisfying shopping. Products seem to have competitive pricing.

Date of experience: April 24, 2024
California
1 review
0 helpful votes
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Part ORDER
May 7, 2024

Great information for my right part needed. Help me with great instruction on repairs.

Date of experience: April 24, 2024
Pennsylvania
1 review
0 helpful votes
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Streamlined process
May 7, 2024

Representative was available to answer my questions and did so to my satisfaction. Also, I was able to make the purchase while on the phone with the representative. Shipped the very next day.! Very streamlined.

Date of experience: April 24, 2024
West Virginia
2 reviews
0 helpful votes
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Quality service.
May 7, 2024

For a dash mat cover, it took me at least 1/2hr to decide, while talking to a representative online the whole time, getting different details and prices etc. They guarantee a perfect fit, so we will see when it arrives.

Date of experience: April 24, 2024
California
1 review
0 helpful votes
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Easy to learn about products and make a well informed purchase with quick, friendly assistance from online descriptions, video tutorials, and over the phone help. Wish they sold the trucks there too.

Date of experience: April 24, 2024
Washington
1 review
0 helpful votes
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Very helpful and easy!
May 7, 2024

I had a question about a product and opened up the chat. I was in a session with Matt T. I asked about the part number and told them what vehicle I have. Matt replied with the correct item for my application and asked if I wanted to order it. I did, so Matt got it going after I got the payment link filled out. There was no confusion. Everything was smooth and easy.
Thanks!

Date of experience: April 24, 2024
Ohio
2 reviews
0 helpful votes
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Awesome people
May 7, 2024

They were helpful they answered all my questions and submitted by order quickly very pleasant people

Date of experience: April 24, 2024
Tennessee
1 review
0 helpful votes
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Customer service
May 7, 2024

Knowledgeable and very polite definitely will be back to do business

Date of experience: April 24, 2024
Texas
1 review
0 helpful votes
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I got my order in one day and it is a great bed cover for my F150 pu. It installed with the very detailed instructions. I am one happy customer.

Date of experience: April 23, 2024