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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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I received chat help from each of Antoinette P., Matthew T., and Will D. In all instances, each was very kind, very professional, and great communicators. I would have no problem engaging this chat portal for future purchases with Real Truck. All were so helpful and kind!
Excellent service and cover was on sale. I called and my order was taken over the phone.
We were looking for parts for a 2000 truck. With live chat, we were made aware that mud flaps were no longer available for it. A bug shield was available. The live chat person got the order made for it. All we had to do was fill in payment information on the email sent to us. Very convenient.
My Kia dash mat wasn't listed but a call to the phone listed resulted in the finding the one I needed
And the order was placed without a problem. Very good employee relations. Waiting for the Mat
A Real Truck agent worked with me to get great pricing and shipping. However, the wrong rear mats were ordered and shipped. While the error has been resolved, it was inconvenient to deal with.
I have not received my product yet, but so far so good.
I'm very satisfied with my experience with Realtruck. My salesperson was very knowledgeable about the little parts I needed and I got order confirmation within minutes.
Real truck was very helpful in getting the right air lift air bag for my truck I received it a day earlier than scheduled. Great job real truck
I was having trouble placing an order on the site, so I called Customer Service and they got me all squared away. Friendly, Professional, and Knowledgeable Staff.
Great information for my right part needed. Help me with great instruction on repairs.
Representative was available to answer my questions and did so to my satisfaction. Also, I was able to make the purchase while on the phone with the representative. Shipped the very next day.! Very streamlined.
For a dash mat cover, it took me at least 1/2hr to decide, while talking to a representative online the whole time, getting different details and prices etc. They guarantee a perfect fit, so we will see when it arrives.
Easy to learn about products and make a well informed purchase with quick, friendly assistance from online descriptions, video tutorials, and over the phone help. Wish they sold the trucks there too.
I had a question about a product and opened up the chat. I was in a session with Matt T. I asked about the part number and told them what vehicle I have. Matt replied with the correct item for my application and asked if I wanted to order it. I did, so Matt got it going after I got the payment link filled out. There was no confusion. Everything was smooth and easy.
Thanks!
They were helpful they answered all my questions and submitted by order quickly very pleasant people
I got my order in one day and it is a great bed cover for my F150 pu. It installed with the very detailed instructions. I am one happy customer.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.

