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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Customer Service rep was very through. Made a bunch of calls to vendors to try and get me working parts quickly.
Hi Dennis, thank you for sharing your experience and we appreciate your patience while your cover is built to order.
Order delay when 1 to 2 days shipping and was willing to pay extra. It's terrible to be promised something and service department knowingly it's not gonna deliver on time how do delivery goes from 1 to 2 days to 7 to 10 shipping FedEx. Very disappointing.
After trying to save a few bucks with a ebay seller (which turned into a disaster) proceeded on to Real Truck and all my problems were solved. Customer service representative Alex, professionalism, product knowledge and courtesy made this purchase the right and easy one. This is the place to go for your truck needs and you will find complete satisfaction like I did. Thanx Real Truck
Hi Robert, we appreciate your feedback and happy to hear we were able to deliver what you needed.
Purchased a tonneau cover. I knew exactly which style I wanted. The Real Truck Rep Brandon, was very helpful, providing needed info for measuring the box. Once purchase was complete, he offered follow-up support in the event I needed it during installation. Plus, shipping was very fast, arrived exactly when promised.
Hi Lisa, thank you for your feedback! We appreciate you sharing your experience with us.
These people a are wonderful I order a bumper. Wasnt in stocks 55 min later on the phone we found one and they gave me a discount donto the issue thanks
Hello Stephen, thank you for sharing your experience.
I called Real Truck to make sure the Nerf bar I ordered was the right fit for my truck. The person I spoke to was very friend and knowledgeable. He indeed got me the correct part. I"m glad I called because the employees there get credit for each sale so i was able to help him as he helped me. The Nerf bars arrived in just a few days and they are now looking very nice on my truck. I will definitely purchase again from Real Truck.
Hello Jon, thank you for sharing your experience!
Very professional, very knowledgeable, Was very willing to listen very willing to help very willing to give his opinion in reference to knowing his problem.
Hi Tim, thank you for your feedback!
The rep was very friendly and patient, he was knowledgeable as well
Hello Reynaldo, we appreciate the feedback!
They're extremely helpful I forgot I had ordered a headache rack from them 2 years ago they were able to look that right up when I was talking to them which made me feel more comfortable ordering over the phone
Hello Daniel, thank you for sharing your experience.
Brittany is the most excellent and knowledgeable team member. She provided me with advise and support in getting add-ons for my new truck. I will recommend Brittany and Real Truck to my friends and family!
The chat representative answered all my questions and got me a small discount. He could have been quicker on the responses it took about 20 minutes to make the purchase from start of chat due to waiting on his replies.
Hello Daniel, thank you for providing feedback on your experience!
Needed to order new shocks for my older truck and Butch in the technical sales department was very helpful with my questions to make sure I was ordering the correct parts. Highly recommend the pros at Real Truck.
Hi Al, thank you for your feedback!
Brandi was very helpful with my order making sure the mounding brackets are the right type, and if they don't fit I can return for free.
Hello Clyde, thank you for sharing your experience!
Very good I like the service easy to use very helpful
Very pleased with the guidance and knowledge of sales rep. He was able to locate the item with correct color I was looking for.
Well, went straight to the point. Looked up my truck, found the part, got my info; told me step by step how long it will take to ship. Asked did I need anything else. He just sounded like, (he really wanted to help!) Thx for great customer service!
Hello Carlo, thank you for your feedback!
Ordered and expecting free quick shipping received email that is would ship out maybe 21 to 25 days later. Quite displeased to find this out and. I think Real Truck will be the last place I shop in the future is this arrives when they state they are shipping it.
I had a question about a price match and the chat person (Raul Torres) was very rude and unhelpful. He canceled the chat on me 2 or 3 times. When I started the chat again I somehow got stuck with him. So I'll just keep looking around or pay more, so this company doesn't get my business.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.


Hello Remy, thank you for sharing your experience.