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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Customer Service rep was very through. Made a bunch of calls to vendors to try and get me working parts quickly.

Date of experience: June 7, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Remy, thank you for sharing your experience.

Oregon
1 review
0 helpful votes
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Order
June 7, 2021

So far so good somewhat disappointed order will take a month to fulfill

Date of experience: June 7, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Dennis, thank you for sharing your experience and we appreciate your patience while your cover is built to order.

Ohio
1 review
0 helpful votes
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Service & shipping
July 7, 2021

Order delay when 1 to 2 days shipping and was willing to pay extra. It's terrible to be promised something and service department knowingly it's not gonna deliver on time how do delivery goes from 1 to 2 days to 7 to 10 shipping FedEx. Very disappointing.

Date of experience: June 7, 2021
Arizona
1 review
0 helpful votes
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After trying to save a few bucks with a ebay seller (which turned into a disaster) proceeded on to Real Truck and all my problems were solved. Customer service representative Alex, professionalism, product knowledge and courtesy made this purchase the right and easy one. This is the place to go for your truck needs and you will find complete satisfaction like I did. Thanx Real Truck

Date of experience: June 7, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Robert, we appreciate your feedback and happy to hear we were able to deliver what you needed.

New Jersey
1 review
0 helpful votes
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Everything Was Great
June 7, 2021

Purchased a tonneau cover. I knew exactly which style I wanted. The Real Truck Rep Brandon, was very helpful, providing needed info for measuring the box. Once purchase was complete, he offered follow-up support in the event I needed it during installation. Plus, shipping was very fast, arrived exactly when promised.

Date of experience: June 7, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Lisa, thank you for your feedback! We appreciate you sharing your experience with us.

Ohio
1 review
0 helpful votes
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These people a are wonderful I order a bumper. Wasnt in stocks 55 min later on the phone we found one and they gave me a discount donto the issue thanks

Date of experience: June 6, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Stephen, thank you for sharing your experience.

California
1 review
0 helpful votes
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Great Service and Product
June 5, 2021

I called Real Truck to make sure the Nerf bar I ordered was the right fit for my truck. The person I spoke to was very friend and knowledgeable. He indeed got me the correct part. I"m glad I called because the employees there get credit for each sale so i was able to help him as he helped me. The Nerf bars arrived in just a few days and they are now looking very nice on my truck. I will definitely purchase again from Real Truck.

Date of experience: June 5, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Jon, thank you for sharing your experience!

Florida
1 review
0 helpful votes
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F250
June 5, 2021

Very professional, very knowledgeable, Was very willing to listen very willing to help very willing to give his opinion in reference to knowing his problem.

Date of experience: June 5, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Tim, thank you for your feedback!

Texas
1 review
0 helpful votes
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Patient customer rep
June 4, 2021

The rep was very friendly and patient, he was knowledgeable as well

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Reynaldo, we appreciate the feedback!

New York
1 review
0 helpful votes
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Extremely helpful
June 4, 2021

They're extremely helpful I forgot I had ordered a headache rack from them 2 years ago they were able to look that right up when I was talking to them which made me feel more comfortable ordering over the phone

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Daniel, thank you for sharing your experience.

Rhode Island
1 review
0 helpful votes
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Fabulous
June 4, 2021

Chris was knowledgeable and very concerned about my needs. Went above and beyond to help me..

Date of experience: June 4, 2021
Missouri
1 review
0 helpful votes
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Expert Service
June 4, 2021

Brittany is the most excellent and knowledgeable team member. She provided me with advise and support in getting add-ons for my new truck. I will recommend Brittany and Real Truck to my friends and family!

Date of experience: June 4, 2021
Pennsylvania
1 review
0 helpful votes
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Good
June 4, 2021

The chat representative answered all my questions and got me a small discount. He could have been quicker on the responses it took about 20 minutes to make the purchase from start of chat due to waiting on his replies.

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Daniel, thank you for providing feedback on your experience!

Texas
1 review
0 helpful votes
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Great Technical Sales Team
June 4, 2021

Needed to order new shocks for my older truck and Butch in the technical sales department was very helpful with my questions to make sure I was ordering the correct parts. Highly recommend the pros at Real Truck.

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Al, thank you for your feedback!

Texas
1 review
0 helpful votes
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Brandi was very helpful with my order making sure the mounding brackets are the right type, and if they don't fit I can return for free.

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Clyde, thank you for sharing your experience!

Arizona
1 review
0 helpful votes
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Good
June 4, 2021

Very good I like the service easy to use very helpful

Date of experience: June 4, 2021
California
1 review
0 helpful votes
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Knowledgeable sales rep.
June 4, 2021

Very pleased with the guidance and knowledge of sales rep. He was able to locate the item with correct color I was looking for.

Date of experience: June 4, 2021
California
1 review
0 helpful votes
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Great Service
June 4, 2021

Well, went straight to the point. Looked up my truck, found the part, got my info; told me step by step how long it will take to ship. Asked did I need anything else. He just sounded like, (he really wanted to help!) Thx for great customer service!

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Carlo, thank you for your feedback!

Florida
1 review
0 helpful votes
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Gator tonneau cover
July 4, 2021

Ordered and expecting free quick shipping received email that is would ship out maybe 21 to 25 days later. Quite displeased to find this out and. I think Real Truck will be the last place I shop in the future is this arrives when they state they are shipping it.

Date of experience: June 4, 2021
Michigan
1 review
0 helpful votes
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Won't ever order from here.
July 4, 2021

I had a question about a price match and the chat person (Raul Torres) was very rude and unhelpful. He canceled the chat on me 2 or 3 times. When I started the chat again I somehow got stuck with him. So I'll just keep looking around or pay more, so this company doesn't get my business.

RealTruck attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2021