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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The representative was very quick and professional except he misspelled the delivery street name which will now probably cause a delivery delay or?
Hello Robert, I want to apologize for the misspelling of your address. We are in the process of trying to correct this for you.
Customer service reps were great when on chat. Only problem was that chat dropped out twice so had to reconnect.
Besides that service was great. They even called me the next day to verify the order details to ensure that I received what I ordered. Just waiting now to receive my seat covers.
Awesome, Very helpful on what I was looking for and made sure they would fit
Hello Gary, thank you for sharing your feedback!
Can not get any response from customer service. Tried canceling my order but no response. If you call sales they answer very quickly but still can not help me. They have had my money for close to a month.and continue to send me advertisements about the wheels I have ordered
I needed help with product information and price matching. The agent, Chris was excellent in assisting me throughout the process.
Bought a Bakflip cover for my truck and got a great price, free and fast shipping using chat with customer service.
I have purchased a couple of items from Real Truck and I am very pleased with the entire process! Thanks!
I spoke with John Baker in regards to a backordered item and decided to cancel the first order and reorder a different product. I ordered towing mirrors for my truck. John verified that the parts were available and could be shipped out quickly. Also these were on special for 30% off. Win win situation.
Thank you John for excellent customer support.
Jim Wilson
CC was great and helpful. Web-site I struggled with trying to order product for over 1/2 hour..
Hello Bob, thank you for your feedback!
I called looking for AMP steps to verify that they were in stock. The salesman called several location warehouses and was even put on hold himself to verify that the product was available. Once he was certain that the product was on hand I ordered the item. The only sad thing is I can recall his name.
Hello Patrick, thank you for your feedback! We appreciate the time you took to share your experience.
I need the stairs and after my vacate i will get them
I have yet to receive a confirmation email and am unable to track my order online. Called multiple times to confirm email and have checked spam on my side.
By the way… My name is Thomas Krause and not Thomas Crouse or whatever the guy wrote down even though I spelled it.
Was going to order a tonneau cover for my truck. The gentleman on the chat helped me complete my order plus offer me a Summertime Savings of $100 off my purchase. Haven't got the BAK Revolver or mud guards yet but based on past experiences with RealTruck, I'm guessing it will be great!
Hello Chris, thank you for sharing your experience.
Very pleased with the customer representative. I had some questions and he answered them accurately and quickly. He asked questions to ensure he understood my needs and then when the extra mile to ensure I was getting the best deal.
Hello Ronald, thank you for sharing your experience.
The transaction was easy. The quality seems to be good. The price is extreme, but it was my decision.
Hi Earl, thank you for your feedback.
So glad I found the site. Very excited to see my husband's reaction (Father's Day Gift) to his truck cover. The color I understand is a perfect match for his truck. Customer service through the chat was excellent. Already getting emails regarding the shipment. Thank you.
Great purchase experience. Our rep was very helpful and made sure we got the correct product. I will definitely use them again!
Hello Louis, thank you for sharing your experience!
Customer Service rep was very through. Made a bunch of calls to vendors to try and get me working parts quickly.
Hello Remy, thank you for sharing your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas, thank you for your feedback!