RealTruckReviews 8,742

I had quite a few questions regarding this purchase. I have a BAK Rolex presently on my vehicle and though very expensive, the whole unit completely fell apart within a year and a half. Bak was not helpful, they cared less and I was stuck with a pile of junk. Since I heard this is common with the Rolex I needed a new unit. I began speaking with your representative via the online service. He answered quickly, had a sense of humour, explained the differences of the units he sells, he was honest and his level of competence sold me! Now I await the cover arising. The following morning I awoke to find all details on shipping dates, arrival time etc. Well done!

I ordered wheels and tires from realtruck three weeks ago.
When I was initially shopping the site I used the chat feature for some advice on sizing. I told the employee via chat that I needed some specifics due to not having any experience in selecting wheel and tire sizes.
The responses I received were vague and minimally worded. I re-stated that I didn't understand wheel and tire sizes and needed specific and direct answers. After this, I still had to probe and question to get any relevant information.
Then I called realtruck and the employee on the phone was able to answer my questions immediately. This was the only example of quality service I've received from realtruck. I placed my order.
After I placed my order the salesperson told me I would receive an email from him within moments.
I didn't. I emailed the salesperson back myself and told him I didn't receive any confirmation. Then I was sent confirmation.

Today I received my order. One wheel was deeply gouged across the face of it in three separate places. These gouges went through the black finish and into metal.
I called realtruck and informed them of the damage and was told to send the damaged wheel back.
I was also told that a claim would have to be filed and then settled before a replacement would be shipped to me.
I asked how long that would take and told that could not be determined.
- worth noting: it SEEMS the damage to the wheel was done prior to shipping. It was the second wheel in a three wheel stack (the fourth wheel was standing on its side) on a pallet. The employee on the phone even stated the damage may have happened prior to shipping.

Three weeks out from ordering and I still don't have what I ordered and I don't know how long it will be.
Realtruck's email to me acknowledging my phone call about the damage tells me they have a high volume of emails and they thank me for my patience.

Things happen. This I understand.
What I do not understand is how one company can show one customer:. Poor salesmanship. Poor communication. Long delivery/lead times. Poor customer service
And my journey with realtruck is not yet over.

Why am I working this hard to spend thousands of dollars with realtruck?
What is the benefit to me for shopping with them?
Why does the customer have to wait for the company to reach a claim settlement with a vendor before they can receive goods that have already been paid for?
It seems that realtruck means to serve themselves and only then will they offer some semblance of service.

All odd sales practices especially in the world of 2021 where competitors are only a web search away on a mobile device.

I will not recommend realtruck.com nor will I shop with them again.

Chose to go the Live Chat Route as there were many questions associated with this purchase, particularly Fitment. Worked with Agent designated as Nemesis and spent quite a bit of time exploring the purchase and possible alternate options. Agent Nemesis was very thorough and helpful during the entire process, which as you know is hampered somewhat with the technology speed as to questions/answers, etc. Nemesis recommended some product and I eventually purchased, hopefully, what I was looking for. Nemesis set up the purchasing criteria without a hitch and I would be happy to deal with him and Real Truck products in the future.

I got this in my email to review the company. My issue is still ongoing so I'll update this at a later date. I'm waiting to return a product I purchased. I filled out a return form and was told it would take 1-3 days to hear back. So we shall see. I then spoke with a sales rep who tried finding me replacements but couldn't locate them. I called their sister company Running Board Warehouse and they claimed the boards would ship in two weeks. Even tho they share the same warehouses... so we shall see... again I'll update if this actually works out