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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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Michigan
1 review
0 helpful votes
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Won't ever order from here.
July 4, 2021

I had a question about a price match and the chat person (Raul Torres) was very rude and unhelpful. He canceled the chat on me 2 or 3 times. When I started the chat again I somehow got stuck with him. So I'll just keep looking around or pay more, so this company doesn't get my business.

RealTruck attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2021
North Carolina
1 review
0 helpful votes
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Nerf bars
June 4, 2021

Rose was very helpful! I'm pleased with the price. Supposed to receive my bars in a couple of days. I love probably make future purchases with your company.

Date of experience: June 4, 2021
Pennsylvania
1 review
0 helpful votes
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Could do better
June 4, 2021

Fast on delivery slow on returns, hard to get costumer service on the line, sold me a second bed cover before the first one was picked up, comments won't register

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hello John, thank you for providing feedback on your experience. Please check your emails as I have reached out about your return.

Mississippi
1 review
0 helpful votes
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This is my second time doing business with RealTruck.com. The first was tires and now a front bumper. I find their staff is very informative and helpful.

Looking forward to doing more with them in the future.

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Robert, we appreciate the feedback!

North Carolina
1 review
0 helpful votes
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Great Experience
June 4, 2021

Cartier's ability to understand me, hear my heart's desire, was right on point!

Date of experience: June 4, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Clifton, we are happy to hear about your experience! Thanks for sharing.

Georgia
1 review
0 helpful votes
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Quick and easy service.
June 4, 2021

Very quick and easy to place the order. Very well priced. Quick delivery of 2 days. Very good experience.

Date of experience: June 4, 2021
Wisconsin
1 review
0 helpful votes
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Tonneau cover & Bed mat
June 3, 2021

Very satisfied. Quite knowledgeable and helpful which made our ordering process very easy.
Our order was received in a timely manner.
We highly recommend.

Date of experience: June 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Becky, thank you for sharing your feedback!

Maryland
1 review
0 helpful votes
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N-Fab Nerf RS
June 3, 2021

Great Customer Service! Answered all my questions about the product. Also fast shipping and the running bars was protected nicely to where there was no dents or scratches. N-Fab Nerf RS is very easy to install which only took a few minutes. A very helpful upgrade to my truck for all the short ladies in my life!

Date of experience: June 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Jonathan, we are happy to hear about your experience! Thank you for sharing.

Georgia
1 review
0 helpful votes
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This is the second cover that I have purchased from RealTruck and I am very impressed with the ordering process, the selection and prices. This is the first time ordering using the ordering assistant and it worked great. I will be ordering more things for my truck from RealTruck in the furure.

Date of experience: June 3, 2021
Louisiana
1 review
0 helpful votes
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Running boards
June 3, 2021

These guys know what they're talking about in great detail

Date of experience: June 3, 2021
Utah
1 review
0 helpful votes
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Helpful
June 3, 2021

I needed help to make sure the bike rack and crossbars would work with my tonneau cover tracks. They took a considerable about of time to find me the best and quickest solution.

Date of experience: June 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Renne, thank you for sharing your experience.

New York
1 review
0 helpful votes
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Tonneau purchase
June 3, 2021

The online chat operator was very helpful in finding and facilitating the purchase of the tonneau cover.

Date of experience: June 3, 2021
Florida
1 review
0 helpful votes
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But the shipping was very unsatisfying they were very late on the shipping date I was leaving town for the weekend and Cancel my trip because I didn't receive my tarp and I was worried about leaving all my fishing gear in the back of the bed without having it secured

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Jeremy was amazing!
June 3, 2021

I called in to ask some questions for a client, he not only went above and beyond to answer them he sent videos and everything! He also said I could use my resale license so I didn't get charged taxes. ON TOP OF ALL THAT he gave me 10% off so my company could make a few bucks. 100 out of 10 give the guy a promotion this is how you get people to reccomend your business.

Date of experience: June 3, 2021
New Jersey
1 review
0 helpful votes
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Easier then normal
June 3, 2021

Terrific customer service
Very knowledgeable gave me all the info I needed on ordering the rims

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
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Great customer service
June 3, 2021

Very helpful and knowledgeable. Fast and friendly would use again

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Great job by their inside sales personal. They had the items in stock.

Date of experience: June 3, 2021
Nevada
1 review
0 helpful votes
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Bed truck cover
June 3, 2021

Great customer service! Described the bed cover and offered others as well.

Date of experience: June 3, 2021
Washington
2 reviews
0 helpful votes
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Excellent service
June 3, 2021

Called in with questions. All questions were answered and suggestions were great for my needs.

Date of experience: June 3, 2021
Arizona
1 review
0 helpful votes
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Seat covers
June 3, 2021

No problems Jon was helpful. I like the site to shop for your products. I will be ordering more stuff soon.

Date of experience: June 3, 2021