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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I am moving away from amazon and you made it very easy! Thanks for your easy to maneuver website and easy, safe way to pay!
They are not very clear about cancelations and too many people get involved plus they don't offer a price match plus the price for the merchandise was almost doubled compared to other competitors. My purchase was canceled because the price was too high.
Hi Gabriel, thank you for your feedback! We apologize if the cancellation process is confusing. Your feedback can help us make improvements to your business process.
RealTruck shipped quickly and delivered the right product.
Hello James, thank you for sharing your experience.
People that helped me
Very nice
With the extra mile.
Hi Tom, thank you for your feedback!
I am very happy with the product and the representative was very knowledgeable and understanding of my needs. Under promised and over preformed.
Hi Danny, thank you for your feedback!
I ordered a bug shield and was told it would ship in 10 business days which it did not. Called customer service many times and they seemed to not give a damn about my order. Horrible service and still have not gotten my part. I will not be using real truck again.
Hello, thank you for your feedback!
I am very pleased with the IONIC CXV running boards and especially pleased with the customer experience with this purchase. I called your customer service to make sure that these running boards would be the correct product for my vehicle & model and I placed the order with the assistance of customer service representative Crystal. She double checked the product compatibility and also researched and found an installation video link for a similar vehicle (2014 Jeep Grand Cherokee) to help me with the installation. I placed the order with her on Tuesday and I received the product on Thursday afternoon - 2 days from Indiana to Florida - and shipping was included in the "On Sale" price!
I installed the running boards on Friday (next day) after a quick trip to Home Depot for a very necessary 18mm deep socket tool indicated in the installation video. The installation was a little awkward to install the 6 mounting brackets primarily due to me not raising the vehicle off the ground for better access and visibility. All in all - a great customer experience and a very nice product and improved appearance and functionality of the vehicle. I would definitely purchase this product again and for sure from the Running Board Warehouse. Thank you.
I was looking for specific items that were available at multiple places. Your customer service was awesome as is every time. I was just able to get a better else where. I will be back. Thanks
I called real truck I actually got a person right off I told him what I wanted for seat covers because I bought a new vehicle he asked me a few questions we went right through it I was on and off the phone in 10 to 15 minutes and my orders on the way I went to my local accessory dealer and talk to them about seat covers and it took me longer there to find out that they don't have them made for my truck yet
Customer service was easy and very informative on the items that I ordered.
Ordered from them twice and both times the sales people were very good and could understand them. Both times the orders were delivered within 2 days.
Once the order was place the the process was very efficient... John followed up with the supplier to ensure the delivery times could be met.
Had been working with American Trucks for over a month, they had multiple excuses as to why my order wasn't even getting done let alone being shipped. I ordered wheels and tires w/TPMS sensors and first told me had the wheels but no tires then it was silent after bugging and bugging them I got another excuse and then I received an email stating MY credit card was insufficient funds and just canceled my order. WELL NOT HERE, Chris was excellent In his job. He talked to me over email for I think 2 DAYS and I has what we both came to agreement over, wheels and tires and with the SAME credit card I have an order being made and sent to me. Great job Chris and Realtruck. Thank you, can't wait.
Sales rep told me products would arrive by end of week. Shipping email showed not till end of month. 2 to 3 weeks later. Had to cancel order.
I called in my order, the Tec was very helpful. My cover arrived on my doorstep 3 days later. Doesn't get any better than that!
Hi Craig, thank you for your feedback!
It was easy to place an order & my product was shipped the day I placed my order, received it in 2 days. Great running business!
Hi Jack, thank you for sharing your experience.
I tried to order on line. I had chose the part numbers. A chat popped up. I clicked on it to check if I had the correct part numbers. One was incorrect. I was informed that one was wrong. The correct part number was picked for me by the chat person. I was helped getting the items picked and paid for very quickly. I have already received on of the items, just a day later... the last item is in route. The part I had picked that was wrong I have already installed with no problems. Thanks you.
Delivery was quick. Product was as described. Easy to install..
Hi Steve, thank you for sharing your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James, thank you for sharing your experience!