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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very happy with the sales staff and information provided the price and quick shipping for all other needs for our vehicles if real truck has it available we will order from them
Great customer service and it was easy to find and identify the exact parts I was looking for with the assistance of a wonderfully detailed and expert salesperson.
Easy to get ahold of a great sales rep to help me. Really glad your phone support is US based and product knowledgeable.
In general, order with Customer Service was great. Would definitely work with their CSPs again. Delivery was a little slow.
Kaitlyn answered all my questions and helped with my purchase. All was done very efficiently. Will use this site again.
The order was exactly what I needed and was shipped very quickly. Very knowledgeable personnel and very professional. Great company to deal with.
Getting to speaks to someone in sales was a slight challenge depending on the answering system prompt. Once I was able to speak with a sale representative it was a fairly smooth process. The product I chose didn't not receive high customer ratings 4 or more stars, but I'm also comfortable with the research I performed from other customer site reviews. I would suggest Realtruck responding to customer reviews that we're not satisfied with sales, support and customer service.
Sent an email to Real Truck about Maverick Truck Club discounts on two items. Received a quick response with discounted prices. Provided shipping info and was immediately sent a secure payment method. Submitted the payment and received a notice saying items were shipped that day. Great prices and quick and easy process with the agent.
I communicated with Michelle B. At real truck. She was very helpful and knowledgeable in my choosing the right tonneau cover for my truck.
Salesperson was very helpful and easy to work with. Easy to understand and made should have the truck model the items were for.
Tried to cancel an order 15 minutes after I ordered said it was too late but yet I would receive an email in 3 days about it So now I'll just have to send it back what a waste of time
Fast free shipping and excellent communication. I originally contacted customer service and asked about a discount coupon. Within 24 hours they sent me a discount and immediately got my order coming. My wife and I install the cover in about 30 minutes and it looks great on our 2023 ram 1500. The original quality appears to be very good. I will follow up later with a 6month review. Glad to have an American made product with what sounds like great customer service. Thanks
Installation rails, hardware and design is very well conceived. I have had other brands of poor design. 5 year warranty speaks volumes of the confidence they have.
Everything was perfect with meeting Mimi on the other end she was very helpful. The only thing I'm not happy with is FedEx. They promised me the delivery on 5-4-2025 it hasn't arrived yet. I'm still haven't heard anything.
Ordered over a week ago. It was suppose to be sent out the next day and delievered within 2 days. It still has not been received and according to your website and not be processed. I contacted your support people and am told they will look into it and get back to to me. Haven't heard a thing! I've ordered 2 of these from you previously. This may be the last one. At least someone could tell me what's going on.
I ordered a cover that was a quick ship but did not ship out. I called to ask when and they said I needed to wait for a response up to 3 days and I did still nothing. I called again and they said I needed to talk to shipping. After waiting on the phone for 30 minutes they said to wait for a response but still nothing eta. I canceled order since it has been so long and no word. I have been waiting for several days so far refund.
Loni was very helpful in resolving our problem and went above and beyond in helping us. She should be commended for her efforts!
Ordering was very confusing and took too long. Agent called after more than a week of waiting for my cover to arrive. Agent explained that the model number I indicated was not correct. Asked me to call again once I was home and could visually see the number stamped on the inside of my old cover. I repeated the number, which was the exact number I gave on my order. After another week of waiting the agent called and explained they found the issue and would be sending my order. I had to wait another week to receive it. In total 3 weeks I waited.
Painless! Starting with website - looking at all product and pricing. Had a little hiccup on the site when ordering (would not go past bed organizer section). Got on the phone left information and within minutes a representative called. Order placed and shipped out the same day (That's customer service) This cover is a replacement to the original installed 2018 that has survived PA-Arizona-Florida climates. It didn't survive the tree branch from my neighbors tree.
It took over days to finally get tonneau covers ordered. Could not be done on the website. Had to be ordered through a customer service representative. Even though had the right item numbers. Left messages and never received call back. Tried waiting on hold but was hung up on
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members