On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Slow! Tried to call to check order status and they are experiencing high call volume (imagine that) and I can request a call back.
Excellent, my order was going to be on back order. Real truck went out of their way and went through a 3rd party and I received my tunnel cover in 2 days.
The sales rep went out of his way to make sure that my tires and shocks would arrive when I needed them.
First experience: This will be my first experience ordering from real truck. The customer service representative I spoke with was absolutely courteous and helpful. She got my problem taken care of immediately.
The young lady that took my call was very helpful and went the extra mile to answer all my questions.
I found what I needed but just had to get it verified by a salesman. He was very knowledgeable and that helped me make up my mind. I should have my purchases delivered within the next few days.
While Realtruck is very quick to charge for products they do not have in stock, they are VERY poor at communicating delays or, in my case, their inability to fulfill the order at all. After zero contact from Realtruck (shipping confirmation, notice of delay, etc.) It took repeated phone calls from me to receive a straight answer. I am still waiting on the promised refund but am told it takes 5 days to issue one. Adding to the frustration, I never once received a call back from customer service as promised throughout the process.
Summary: Just another web based company that takes your money before even trying to procure the products they commit to provide. Customers understand that things happen... especially given the wide spread supply chain issues resulting from COVID. BUT, it is IMPERITAVE to communicate with your customers. Charging a customer nearly $2K and hoping they wont notice when you don't provide the product is not a good business model. Just saying... Last but not least, it took less than one day to charge me for my order when placed. Should it take 5 days to issue the refund? No other vendor (I have dealt with anyway) takes more than a day to issue a refund. Sketchy...
The title says it all. Once I got the call back the team was super helpful and got me taken care of.
Alex was very pleasant as well professional. He answered all of my questions.
Michael was very courteous and very helpful Springs went on 10 minutes time
I talked with Alexander and he answered all my questions and was friendly as well. Good shopping experience.
So far so good. I will be truly satisfied if my order is delivered in damaged. In fairness, I ordered same cover for my last truck and was very satisfied with whole process
I purchased the tracks but couldn't confirm compatability of crossbars on their website. Had to call. After short hold they looked up with what I needed and I got crossbars ordered. Haven't received anything yet. Optimistic it will install fine and save me $500 off of having installed in CO. Free shipping is nice too!
Very pleased with everything Order came very quickly. Haven't had time to install it yet.
Very helpful sales rep who answered all my questions and took my order.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members