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RealTruck

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
0 helpful votes
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Great experience
May 22, 2025

The RealTruck salesman was very polite and knowledgeable of the product I was interested in purchasing.
He took the time to explain the product and answered all of my questions with expertise and professionalism. Thanks

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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A little clunky but worth it
May 22, 2025

Ordered the Husky Weather beater floor mats. Used the chat feature to ask if there was a veterans discount. The chat feature kept resetting and I had to start the process over several times but we finally got there

Date of experience: May 5, 2025
Mississippi
1 review
0 helpful votes
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Great customer service. Prompt delivers. Great product except a little slippery when wet. I think this will go away as the mats get a little wear on them. Love the fit and quality.

Date of experience: May 11, 2025
New York
1 review
0 helpful votes
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Tundra Bed cover
May 20, 2025

Absolutely wonderful. One of the best retail interactions. And the shipping was unbelievable super fast

Date of experience: May 10, 2025
Oklahoma
1 review
0 helpful votes
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Tonneau Cover
May 20, 2025

Shopped with Alex and he was very friendly and patient with me. Ha, I had a few (many) questions and he answered all and eased my mind. Purchasing was an easy thing to do.

Date of experience: May 10, 2025
Texas
1 review
0 helpful votes
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Hard Tonneau cover
May 20, 2025

Very helpful and flexible. Sales rep did a great job. He answered all my questions. I would recommend getting products directly from real truck.

Date of experience: May 10, 2025
Michigan
1 review
0 helpful votes
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Friendly people
May 20, 2025

For the 2nd time in a week, I was shipped the wrong product. I ordered the American flag tail gate and twice I was sent the same cloth type netting. I paid over $100 and they send me this $30 net. Staff is friendly but too much hold time also.

Date of experience: May 10, 2025
Illinois
1 review
0 helpful votes
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Good experience
May 20, 2025

Received my Bakflip MX4 for my 2025 GMC Sierra Elevation and installed it. Looks great! The installation instruction card included had a QR code for the Ford F-150, so I had to search for the instructions for the GMC. I guess I am old-fashioned, but it would have been nice to get a booklet on how to install.

Date of experience: May 10, 2025
Michigan
1 review
0 helpful votes
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No BS experience
May 20, 2025

Purchased on phone after a quick question. Delivered in 2 days. Installed in 2 hours!
Only problem was trying to leave this review.

Date of experience: May 9, 2025
Missouri
1 review
0 helpful votes
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Running boards
May 19, 2025

Every thing seemed to go well. The chat person was extremely helpful. The only hiccup was a torn shipping label that caused a day's delay

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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Very helpful
May 19, 2025

He knows always the answer to my questions. Very kind and expertise on his craft. I highly recommend your products to family and friends..

Date of experience: May 9, 2025
North Dakota
1 review
0 helpful votes
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Satisfied customer
May 19, 2025

Product had minor damage and I was very satisfied with how everything was handled. I would recommend Real Truck to friends and family!

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Product arrived in a timely manner and well packaged. Molded fit was way better than other brands none molded. Stays in place with out adhesive strips. Will choose this item for any other needs.

Date of experience: May 9, 2025
Pennsylvania
1 review
0 helpful votes
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Good business
May 19, 2025

Very helpful when I couldn't get my order to go through on line Fast delivery just waiting on my new truck to put it on

Date of experience: May 9, 2025
Oregon
1 review
0 helpful votes
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I purchased a Revolver X4TS for my new Maverick Tremor. The top had a very slight fitment issue. I called support for a recommendation on how to best resolve the problem and they were quick to say it was a minor manufacturing issue and they would immediately send out a replacement top. The replacement top was not what I asked for or expected, but it seems like a very professional response to the problem.

Date of experience: May 9, 2025
Michigan
1 review
0 helpful votes
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Very helpful
May 19, 2025

I purchased a product that unfortunately didn't fit but I got Great quick help and now I will be a customer for life!

Date of experience: May 9, 2025
West Virginia
2 reviews
0 helpful votes
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Extremely satisfied
May 19, 2025

Very happy with the sales staff and information provided the price and quick shipping for all other needs for our vehicles if real truck has it available we will order from them

Date of experience: May 8, 2025
Virginia
2 reviews
0 helpful votes
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However Kut
May 18, 2025

Great customer service and it was easy to find and identify the exact parts I was looking for with the assistance of a wonderfully detailed and expert salesperson.

Date of experience: May 8, 2025
Kansas
1 review
0 helpful votes
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Helpful phone sales rep
May 17, 2025

Easy to get ahold of a great sales rep to help me. Really glad your phone support is US based and product knowledgeable.

Date of experience: May 7, 2025
Pennsylvania
1 review
0 helpful votes
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Great Customer Service
May 17, 2025

In general, order with Customer Service was great. Would definitely work with their CSPs again. Delivery was a little slow.

Date of experience: May 7, 2025