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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Minnesota
1 review
0 helpful votes
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Perfection
September 17, 2021

Made the mistake of ordering a tonneau cover for my truck on-line thru eBay, it arrived 2 weeks later and it was the wrong size and I have to return it. Now my truck had an old cover on it when I bought the truck it was torn with Velcro missing in spots but before I threw it out I remembered to look for the manufactures label, found it, said TruXedo so I went on line typed it in and wa-la took me right to Real Truck this time I choose to call the 800 number and speak to a live person so I could be sure I was ordering the right product. They helped me with that instantly it was in stock it shipped same day and I got it in two days! REMARKABLE C. S. Best part is it assembled and went on in less then an hour and looks awesome! Perfection.

Date of experience: September 17, 2021
Michigan
1 review
0 helpful votes
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Ordering parts for my truck.
September 17, 2021

It was very helpful. They were able to help me decide what was the best parts that would fit my truck.

Date of experience: September 17, 2021
New York
1 review
0 helpful votes
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Easy order
September 16, 2021

Great price on the rims I purchased. Texted, with Victor to order correct lug nutts. Everything mounted correctly. Rim's look great on my F350

Date of experience: September 16, 2021
Colorado
1 review
0 helpful votes
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Great customer service
September 16, 2021

Thank you for awesome customer service. I was surprised as to how easy this was

Date of experience: September 16, 2021
Illinois
1 review
0 helpful votes
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Truck mat order
September 16, 2021

Excellent, very friendly and extremely fast service... they really care about their service to customers

Date of experience: September 16, 2021
New York
1 review
0 helpful votes
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Nerf bars
September 16, 2021

Factory bolts not easy to take out but otherwise easy to install.

Date of experience: September 16, 2021
Wisconsin
1 review
0 helpful votes
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Excellent value and service
September 16, 2021

We always get the best prices for our customers from Real Truck. The people I chat with about my orders are very knowledgeable and this time we were trying to order 2 products that were not compatible with each other and we didn't even notice. The sales person I was dealing with did and saved us a lot of headache.

Date of experience: September 16, 2021
Texas
1 review
0 helpful votes
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Running boards
September 16, 2021

I'm not a tex person so I called they were very helpful thank you

Date of experience: September 16, 2021
Missouri
1 review
0 helpful votes
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Good experience.
September 16, 2021

Working on line with Victor R. Was a pleasant experience. He's a good salesperson. He had to work to get me a Tonneau cover that was in short supply (isn't everything now?) I enjoyed working with him. He answered all my questions and concerns and we wrote an order. Item was ordered on 09/15/21 and shipped to arrive on 09/17/21. That's pretty good service in todays times.

Date of experience: September 16, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Jim, I am happy to hear about your pleasant experience. Thank you for taking the time to share your experience!

Connecticut
1 review
0 helpful votes
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Trac rack
September 16, 2021

One call -sales person did a good job got what I needed ordered it up.

Date of experience: September 16, 2021
South Carolina
1 review
0 helpful votes
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Overall great experience.
September 16, 2021

Butch is very knowledgeable and went out of his way to assist in finding the correct product that would fit several of our trucks.

Date of experience: September 16, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Tim, thank you for telling us about your experience!

Colorado
1 review
0 helpful votes
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Running boards
September 16, 2021

The person that help me. New his stuff thank you again.

Date of experience: September 15, 2021
Washington
1 review
0 helpful votes
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Seat cover shopping
September 15, 2021

Butch helped me locate the correct seat covers for my F-150. The integrated seat belts require a lot of care when ordering. I enjoyed the phone call and would happily order from this source again. Now I just need to wait till the covers come!

Date of experience: September 15, 2021
North Carolina
1 review
0 helpful votes
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Very helpful
September 15, 2021

Kevin helped a great deal in facilitating the purchase and made certain that I got what I needed. He went out of his way to make sure I was comfortable with the payment process.

Date of experience: September 15, 2021
Virginia
1 review
0 helpful votes
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Carhartt camo seat covers
September 15, 2021

I order front seat covers last year in the fall. I just order back seat covers to match. ( For my 2020 Tundra) Very happy with the front covers. But a little expensive.

Date of experience: September 15, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Daniel, we appreciate your feedback!

Tennessee
1 review
0 helpful votes
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Running boards
September 15, 2021

I found Real Truck had a wide variety of running boards. The site was easy to explore. I did purchase a set of running boards. However, they have not arrived yet. Hope they will work.

Date of experience: September 15, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Dot, thank you for telling us about your experience! We show that these have been delivered to you already. Please let me know if you have any additional questions about fit on your vehicle or need installation help.

Texas
1 review
0 helpful votes
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Customer service
September 15, 2021

Was treated very professional everything went fine

Date of experience: September 15, 2021
Connecticut
1 review
0 helpful votes
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Couldn't be better
September 15, 2021

I have dealt with the same girl that I always do. She's working from home. She remembers me every time I order. Perfect service

Date of experience: September 15, 2021
Oregon
1 review
0 helpful votes
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Great customer service
September 15, 2021

I was trying to place an order online and the website was giving me a hard time. So I called and your customer service was able to help place my order and get my item shipped in a short amount of time. I appreciate the friendliness and help.

Date of experience: September 15, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Jerry, I am sorry for the trouble you had ordering online. Thank you for your feedback!

Florida
1 review
0 helpful votes
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Professional with simplicity
September 15, 2021

Explained what I wanted was told the FX fit my application. Priced it out on the road for delivery the very next with a 4 day turnaround. Very pleased. So much of what was just offered as far as being professional and simple is what is missing today..

Date of experience: September 15, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Tony, thank you for your feedback!