RealTruckReviews 8,722

I'm a plein air artist (outdoor painting) and just bought a suv. The Ford salesman show me the tailgate canopy which looked perfect for my needs. I setup the canopy (with help) and I think it suit my purpose. The BIG PROBLEM is the orange cross poles, after I put the poles together and inserted them into the orange pockets I could not put the other ends of the poles into the grey pockets, the poles are too long by about 1/4" to 1/2". Even my husband struggled with the poles and he is a strong man. My husband is going to cut about 3/8" off the ends, otherwise I won't be able to put this canopy up by myself. As tight as this poles fit I feel it won't be long that the material will start tearing at the seams.

I bought a bed cover for my pickup. I'm trying to get help from the company for 3 days now with no help. I've waited online for 3 hours, left my phone number for callback, tried to use their online chat, and emailed. No response. The cover does not fit properly and I would like to return it but they have gone dark. For spending $1400, I'd expect better treatment. I've sent pictures and a week ago I was able to speak to someone, but no luck now.

Update: Realtruck finally did take the product back, but beware that this model of Retrax cover plastic slats cracked and broke, with no impact nor wear. This is really a poor product.
Update: they emailed me (thanks Sitejabber) and said that the cover isn't supposed to overlap the tailgate, but just touch the tailgate. Well, due to the rubber lip, it warps with heat, wind, and doesn't even touch the the tailgait. So I bought some sealing material to back up the rubber lip and it works better - almost. I'm going to have to come up with other modifications since they won't take the unit back (within the 30 day window but is installed).

I'm very disappointed in RealTruck and Retrax.

Absolutely terrible customer service. Received wrong parts, was told no refunds. Spoke with multiple agents, none of which followed through on my complaint.

Needed a tonneau cover delivered by Sept 14 for a remote job departing Sept 15 am. Was told by sales agent that cover would ship Sept 10, the day I ordered it and so I paid for 2-day Fedex shipping ($99 extra). I was clear with sales agent that I definitely needed it to arrive by the 14th. Sales order I received indicated ship date of Sept 10. Never received a tracking number email so tried to get information by calling support. Kept on hold for 1 hour+ with no answer. Tried to use online chat function. Was told a support ticket was started on the 12th. No information on the 13th and online status indicated "pending". Tried again to find out if item would arrive by 14th through online chat. Was told by that customer support rep that they couldn't make any guarantees about shipping or delivery and that the order was pending fulfillment with the manufacturer and they would start a support ticket (again). Asked if they could expedite and get shipped overnight and was told they couldn't guarantee anything regarding when the order got fulfilled by manufacturer or what the shipper would do.
I cancelled order and had to find a cover locally at a dealer that I could pick up from so that truck was ready to depart for job on the required date. Sales agent should have told me that the order wouldn't ship on the 10th and that they couldn't guarantee it would arrive on the 14th. I was quite clear to him that it was critical.