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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Representative was very polite and knowledgeable about the product. Got all the information to order the right bed cover for my truck. I have already received and installed it. Looks great and fits perfectly. I ordered it on Monday the 18th and it arrived today the 20th. Thiis is my second BAKFlip cover and would recommend it to anyone looking for a quality product.
The gentleman who took my order was very knowledgeable and helpful. He answered all my questions and explained all the details of the product and the shipping. Presently I'm waiting fo delivery. The beginning of this process handled by Real Truck has gone very well. I'm hoping that shipping and delivery does as well.
The chat person was very helpful. She answered all my questions. She made sure I was ordering the right parts for my truck. She made my first time ordering experience easy and enjoyable.
Hi Mark, I am happy to hear we were able to make your ordering experience easy and enjoyable. We appreciate you telling us about your experience and want to thank you for your time an business.
Still not 100% if i can install the cover. I hope this one is truly the one that snaps in without bolts and can be installed with the turn locks still in place as i asked in the online chat session with Mike C
Hi Gregg, if you need technical assistance, please reach out to our tech support team using our contact us page. Realtruck.com/contact-us and once you get confirmation that the support ticket has been open, please reply back with any photos you think may help!
Easy online chat. Price good. Walked me through purchase no prob.
Hi John, thank you for taking the time to provide feedback on your order experience!
Salesperson was very nice and was upfront with delay in shipping. Second time I have purchased from RealTruck. First time was very positive experience and is why I purchased from them again. Great prices and quality.
Hello Stoney, thank you for telling us about your experiences with us!
Assured part will fit truck / Hoping it does when it arrives. Experience with sales person was excellent!
Hi Stanley, thank you for sharing your experience. If you have any additional questions you need to ask, please don't hesitate to reach out!
Great service we had some questions on your website so I called and my boards are on the way Thank you
Hi Howard, thank you for sharing your experience!
Very easy, I used the easy chat feature, the representative set me right up, and shipped the next day.
Hi William, thank you for your feedback!
Real truck sales person was helpful informative and very polite
Hi Billy, thank you for providing feedback on your order experience!
I placed an order and part of the order had to be cancelled due to an nation wide back order. I used a one time use coupon code when I placed this order, so when I tried to order a replacement item for the cancelled one, it said that I couldn't use that code. I contacted the customer support and dealt with Victor Reina. I explained the circumstance and he assisted me with my order and honored the prior coupon code. He made the whole process very simple and I appreciate that very much. I've found that customer service is not what it use to be, and I normally find myself feeling less than appreciated as a customer. I can say that Mr Reina was the complete opposite of the normal customer service representative, he was awesome. I can't say enough about him, what an asset to the company he is. Thank you again.
Hi Dwight, we appreciate the time it took for you to provide feedback on your experience. I am happy to know that your experience was not only simple but memorable. Thank you for your business!
It was great working with professional people! From beginning to end. Thanks
Hi Ralph, thank you for telling us about your experience!
Customer service was very quick and easy to deal with and order from. I have not received my order yet but can't wait to see how it works for my truck.
Hi Mike, thank you for telling us about your experience. It looks like your item shipped and is on the way for you. If you need additional assistance please contact us at realtruck.com/contact-us
Great Ordering process, transportation estimate of arrival was off by two days
Was sent a different item then I had discussed on the phone when I ordered. Tried to initiate a return, zero response. Would not recommend
Please allow 1-3 business days to process all requests.
*Update: Return Label Provided 10/18
Have nothing but positive things to say about my experience using RealTruck for my truck's accessories. Whole process has been easy and Alex Pendleton has been awesome to work with.
Hi Jared, thank you for sharing your experience with us!
I had an old roll top bed cover in my garage that I was going to put on my new truck. I was driving to North Carolina from New Jersey for a wedding. My wife and 2 daughters had dresses they needed to lay flat. So, the Saturday before I leave, I was going to put my old cover on my new truck (cover was in my garage for 4 years). Turns out, my old bed was 5' 7" and the new bed is 6' 4". Called Real Truck, spoke to Gary. He took my Vin number and I had the right bed cover the day before I was supposed to leave. Gary saved the day and the dresses! This is one happy customer. Thank you.
Hello Peter, thank you for sharing your experience!
I just canceled my order as they have had 5 days to ship and haven't. I will not order from them again as their order taker told me it would go out the next day.
Hello, the lead time for the item you ordered is 1-3 business days, we apologize that your order has not been fulfilled at this time. We are in contact with the manufacturer to resolve this for you.
I ordered a part for my truckon 9/25 i email them 6 time asking when i could exect my product, i got two emails stating that my issue had been resolved, Today is 10/ 14 and i still dont have my product, i had to go to my bank to get my money back from thses thieves, dont do business with these weasels
Hello Edward, when multiple tickets are created for one issue, we close out the newest ones created. Our tickets are worked in the order they are received. We are currently waiting for the manufacturer to confirm that your order has been canceled. We will keep in touch.
Very good with very fast delivery. Within 24 hours.
Hi Arthur, thank you for sharing your experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chuck, thank you for telling us about your experience!