On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good with very fast delivery. Within 24 hours.
Fast shipping. Damaged parts from factory and a couple screws missing, but the staff got it replaced for me. Overall very good and experience.
Just bought my truck on Saturday night and wanted to get the tonneau cover ordered ASAP! I had a coupon that wasn't working and I never thought anyone would be on to help me on a late Sunday evening. I was wrong! 15 min later, coupon applied, order complete! Great customer service.
The sales man was friendly, professional, informative and made my purchase a breeze. This was my second purchase and will purchase through RealTruck again.
I presented a quote from another certified seller and the response while talking to a RealTruck rep on the phone was "I don't even know how they can give that price". No interest in matching and certainly not in beating. So, I wasted 20 minutes. The rep did not reveal that they didn't even have the tires in stock until after I spent time sending him the quote and having him review it.
Called in to order my new cover from my Ford Ranger. Rep was very helpful and guided me though the process
Hello Scott, thank you for telling us about your experience!
Well done the open chat worked better then most although I had trouble getting back to it
Hello Larry, thank you for sharing your experience on our website. Please let us know how you think we can approve that feature.
I ordered a power step for a 2020 van they sent one for a 2019. It did not fit. Rather than replace with the correct item, two weeks later after daily calls to make it right I've be asked to return.
Hi Justen, thank you for providing us feedback!
Good service and good people plus a very reasonable price, hard combination to beat in this time of challenge
I asked the support person a question through the text feature. She said if I booked through her she could guarantee the right item.
I said ok. The only problem was it took 20 minutes.
Hi Chris, thank you for your feedback!
Hello Larry, thank you for your feedback!
There were some misunderstanding that I needed clarification on and would have ordered the wrong parts if I had not called in
I had some questions regarding a tonneau cover for my truck and Customer Service Representative Samantha was phenomenal at helping me choose the best cover for my truck and offered a great price. Highly recommend.
Hi Steven, we are happy to hear about your experience with our representatives!
Very helpful on phone. Price and delivery and customer service are all excellent
The customer service is good, but it took a week before they told me the part I wanted was not available. Had to go with a different part. Not their fault as some manufacturers are behind, but they should have a better system to know what is available to potential customers. The part I ended up getting fit fine and the price was par. Did get a fast ship on it.
Hello John, we are sorry that we did not communicate with you in a more timely manner We thank you for your business and appreciate our feedback!
Sales person was very helpful, made sure I was ordering the correct size I needed.
Received wheel in a few days instead of a few weeks.
Very impressed with Real Truck.
I ordered a truck bed cover on a Saturday. I tried to cancel it 15 minutes later and was told it shipped already. But in the email that said I couldn't cancel it said normal business hours are mon thru Friday. It ended costing me 50 dollars more.
Hello Patrick, we apologize that your order shipped before it could be canceled. Our business hours listed are for our normal customer service hours. Our warehouse will ship on weekends during certain seasons due to higher volumes. Please let us know how we can assist you further.
The truck cover I ordered arrived late after missing 4 promised delivery dates and did not include the required mounting hardware. Now I am waiting on the shipment of the hardware and have no expected delivery date. It is October 8,2021 and I originally ordered the cover on July 17,2021.
Hi Fred, I a terribly sorry for the experience you have encountered. I am currently reviewing your order and support information to best resolve this for you. I will be in contact with you shortly.
Took a little longer than expected, but that maybe the new norm. Different unique look which I like. Great fit.
Hello Rick, we appreciate your feedback!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arthur, thank you for sharing your experience.