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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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There were some misunderstanding that I needed clarification on and would have ordered the wrong parts if I had not called in
I had some questions regarding a tonneau cover for my truck and Customer Service Representative Samantha was phenomenal at helping me choose the best cover for my truck and offered a great price. Highly recommend.
Very helpful on phone. Price and delivery and customer service are all excellent
The customer service is good, but it took a week before they told me the part I wanted was not available. Had to go with a different part. Not their fault as some manufacturers are behind, but they should have a better system to know what is available to potential customers. The part I ended up getting fit fine and the price was par. Did get a fast ship on it.
Hello John, we are sorry that we did not communicate with you in a more timely manner We thank you for your business and appreciate our feedback!
Sales person was very helpful, made sure I was ordering the correct size I needed.
Received wheel in a few days instead of a few weeks.
Very impressed with Real Truck.
I ordered a truck bed cover on a Saturday. I tried to cancel it 15 minutes later and was told it shipped already. But in the email that said I couldn't cancel it said normal business hours are mon thru Friday. It ended costing me 50 dollars more.
Hello Patrick, we apologize that your order shipped before it could be canceled. Our business hours listed are for our normal customer service hours. Our warehouse will ship on weekends during certain seasons due to higher volumes. Please let us know how we can assist you further.
The truck cover I ordered arrived late after missing 4 promised delivery dates and did not include the required mounting hardware. Now I am waiting on the shipment of the hardware and have no expected delivery date. It is October 8,2021 and I originally ordered the cover on July 17,2021.
Hi Fred, I a terribly sorry for the experience you have encountered. I am currently reviewing your order and support information to best resolve this for you. I will be in contact with you shortly.
Took a little longer than expected, but that maybe the new norm. Different unique look which I like. Great fit.
Hello Rick, we appreciate your feedback!
I researched several sites and noticed that Amazon had the same product at the same price. I asked what is the difference. They automatically took 10% off. I highly recommend.
Very helpful & great service. Online chat was very helpful.
The instructions left a lot to be desired. Had to read them over and over 4 or 5 times to begin to under stand them. I felt that the parts should have fit better, The plate that goes in the front, the bolts were to close together. The front large plate on the drivers side sits on the brake cable. The large front plate on the other side was to tall hade to push the floor up by using a hammer on it to get it in place. None of the pinch bolt holes matched, because neither of the front large plates fit right I had to git longer bolts to fit. Over all I must say ithought this would be easier to put together than it was (Not to pleased)
Hello Roger, I am terribly sorry for the frustrating installation experience you had. If you need further installation help or have questions about the item you received, please contact our tech support team at 855-264-8997
Easy to order and ship and I just installed the cover on my truck.
I received an email that said that real trucks had received my money but they did not give me any time line on when I could expect my tonneau cover to arrive. The company did not say whether the product was in the warehouse had to be made or was on a slow boat from China.
Hello Pete, we apologize if you did not receive the estimated delivery date email we send out after order confirmation. Our lead times are posted on each product page and should have been discussed with you at the time of purchase. I am sorry that we did not set those expectations for you. Based on your order information, the lead time is min 20-30 business days for your item to be made to order.
Spoke with Nicole concerning my order and she was very helpful
Ordered a product from this company on the 11th of September as of October 8th I have still not received word of or the item purchased. When contacted I was advised that the manufacturer/supplier was 4 to 8 weeks for delivery time for that particular item. This was not disclosed at the time of purchase. When asked why I was informed that they do not carry of the majority of their merchandise in stock that it is shipped from the manufacturer I was under the impression this company stopped items they sold was very disappointed. I asked for a refund and was informed that it would take up to 9 days to get a refund again unacceptable I will never use this company again...
Hello Gary, we apologize for the long lead times, stock is hard to keep up with due to slowdowns in the manufacturing process over the past 18 months. We attempt to keep the lead times on the product pages up to date, but these can change at any moment. Thank you for sharing your experience.
Professional, courteous, easy to order, The sales person whom I dealt with guided well.
Fedex shipping delays Cambridge ohio I was told it was the truck for delivery no show, then when i check back they say it was delayed I have the same trouble with FedEx shipping about last month. Ago, and I go back to check on my shipping I got the same message DELAYED It will be on truck next day again delayed. Will be theI do not any trouble with ups
Hello William, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. We appreciate your feedback and see that your package has been delivered.
We called, looking for a cover for my son's truck. We spoke to Greg who was exceptional. He assisted us is ordering the correct item. Thank you Greg
Very detailed in her descriptions with courtesy, great pricing and fast shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven, we are happy to hear about your experience with our representatives!