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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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I order a goose neck hitch for my Ram3500. I received a hitch for a 2500. The replacement hitch was sent to very old address in Cali and I live in Texas now. This process delayed my installation about 3 weeks. Now I'm waiting on the 5th wheel hitch to adapt to the goose neck. I hope you get this one right.
I had some issues early on trying to get my rims and tires from Realtruck and was honestly ready to go somewhere else. Since the prices and financing was better than the competitors, I decided to give it one more try. I was very fortunate to get Victor as my sales rep, and we had my order placed in less than 24 hours!
The representative in the chat was able to answer all of my questions and get my order processed very quickly and easily. I ordered on a Saturday afternoon and the 2 items were delivered Tuesday morning.
This wasn't my first order with Real Truck, and won't be my last!
Perfect fast knowledge person, took my order and newc what i wanted to order, order was placed and shiped out same day.
Needed a few things for my truck so I called and it went very quickly. Hope everything shows up in 3 day deadline.
Taking too long to get resolved. Still have not received Nerf bars. Stop using Fed Ex they have become A disaster.
Hello Jeffrey, we apologize for the time it is taking to resolve your issue. We, unfortunately, have to wait until FedEx declares it lost in order for us to send out the replacement or issue a refund. Thank you for your patience during this time.
I ordered Kooks shorty headers for my Ram in June. They were supposed to arrive in July according to the site information. I didn't actually get them until mid September. When I finally got around to having them installed it turned out that they had been shipped with the wrong bolts. I was set back thirty dollars because of this. I have been trying for a while now to get a resolution for this to no avail. Emails aren't responded to, phone calls aren't answered, and chat doesn't seem to work. I'd shop someplace else before I would order from this site again.
I ordered a dashboard cover in early August and was initially told it would be delivered in September. I have been trying to get a real delivery date and now they tell me November. They take orders for items that they do not have. They promise you everything and give you nothing. Just got off the phone with another customer service person and asked to speak to a supervisor and was told they were in a meeting. This product is probably still in development and doesn't exist. So why take orders on products you don't have?
The DashMat Limited Edition dash covers are custom-tailored, which means that the item is not typically carried in stock but made to order. We apologize for the technical difficulties when you initially placed the order. We have corrected that issue and are waiting for the item to be made for you. We do apologize for the long wait times. The manufacturer has a minimum of 30-35 business days to manufacturer the item and we apologize if this was not clear to you at the time of ordering. Our lead times are currently listed on our website under the "Free Shipping" logo.
I received the running boards with 2 cracked end caps. After a month they said they would supply the 2 end caps I requested. I received 1 incorrect end cap. Did a second live chat & got a new Ticket request. ( request # *******) in 9-16-21. No response since then even after requesting a response 3 times. I would give them 0 stars if it were possible. If they would send me an RMA I would return them
We apologize for the wrong replacement part arriving to you. We are currently working with the manufacturer to correct this for you and are awaiting their response.
Sales team Robert was very helpful with all of the questions
I was pleasantly surprised when an online salesperson helped determine the size cover, model number, and actually helped me place my order. Cover arrived in 2 days, free shipping. Installation time was less than 10 minutes. This is my second Gator cover. I had one on a previous pickup, that performed Great! I think the Gator Cover actually helped sale the truck. If you are on the fence about buying a Gator Cover, do it. I have always loved having one on my pickup.
The tonneau cover arrived in less than a week and was installed within 20 minutes. Looks secure and water tight.
It looks good, easy installation very snug fit. Very satisfied with your product.
Package arrived as promised, well packaged and with no damage. The instructions are pretty simple, but it's easier to understand by watching the installation video on the web site. Installed by myself in less than an hour with just a 1/2 socket and ratchet. Quality is good and it fits as advertised. Very satisfied.
Hi Dan, thank you for sharing your experience!
SOMETHINIG HAPPENED TO MY FIRST ORDER WITH CORY. I HAQD TO REORDER NEARLY TWO MONTHS LATER. BUT THEN MY BARS ARRIVED WITHIN JUST DAYS
Hello Vincent, I am terribly sorry to hear about your troubles with your first order. I am happy we were able to come to a resolution for you and get this figured out.
Very pleased with response, ordering was easy and delivery very quick, truly satisfied all around! Customer service was also very pleasant, will recommend to others for sure.
Hi Sean, thank you for telling us about your experience!
Staff are very friendly, helpful and professional. I have ordered from this company a couple of times and am always satisfied with the products and the very professional staff that assist me.
The representative was very helpful and direct to the point of what I needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Norm, I am terribly sorry for all of the mishaps with your order, this should not have happened. We appreciate your patience while we addressed these issues for you and your items are currently scheduled to be delivered 10/8.