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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Staff are very friendly, helpful and professional. I have ordered from this company a couple of times and am always satisfied with the products and the very professional staff that assist me.
The representative was very helpful and direct to the point of what I needed.
Very simple to order response time was absolutely fantastic and I would order again from this company. Special thanks to Santana that helped me through the process. Great experience!
My whole experience was quick and easy. I have no complaints. I can't wait till it gets here to see how it looks on my BFN Toyota Tacoma TRD sport‍
Staff was very easy to deal with, and they were very helpful. I am super satisfied with my experience.
Thanks Jose - appreciate all the help!
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Friendly customer service reps, fast shipping and the right items. What else can be said
Great! Received notice that first ones ordered were put on national backorder so ordered different ones and received them quickly!
Bought two BFG T/A KO2 tires delivered couple days. Few months later bought two more were delivered 2 days. I'm happy!
If in your form reads comments optional, why are you now asking for a review.
Before I wrote that the salesperson and the manager treat me very well but you did not accepted my answer you wanted at least 50 wrods
Outstanding, was told I would not receive my product for two weeks, GOT IT IN FOUR DAYS!, looks great, the neighbor won't quit taking picture's.
I was completely satisfied I would recommend buying from real truck to others family and friends
Went to order rims for my 21 Silverado FROM REALTRUCK on 8-30. While online a agent came on chat he stated that ordering with him would expedite shipping and gaurantee fitment. So I followed his advice paid 1400. 00 for rims and agent stated would release rims right away. This did not happen as I had to follow up 4 times. Customer service is joke 30-40 minutes hold time to be told they would just refund my money after they did inquiries as to what went wrong with their system. When not hearing back I had to call and pretend to be buying rims because that's only way anyone answers phone. Then this company said would send rims ASAP instead of refund. So expedited shipping did not work when rims arrived they hit on calipers and would not fit. Great gaurantee fitment guys. I manage 6 tire and service centers this company is a joke and beware absolutely unprofessional as I am sitting on rims I cannot use
Hello Jeff, we apologize for the experience that you received. We have issued a return for your items or if you choose to keep the item, a 6mm spacer would prevent the wheels from hitting the oversized calipers on your truck.
He very understanding about what its takes to make the it work for me. I am very please with him. Thank you very much.
I was having a problem finding the correct parts for my truck. Kerry from Realtruck went out of her way to find me the the right parts. I highly recommend Realtruck for all your truck needs.
I cannot recall
The gentleman's name but he was Excellent. Was able to help me choose the best civer for my truck and even sent me a link to check it out quicker then searching for it! A+ in my book
Needed running boards. Like the the way the HDX looked and got a good price. My experience has been good.
Hello Mark, I am sorry to hear the ordering process was not smooth for you. Please let us know how we can improve in that aspect. Our records indicate that your order was delivered on 10/2. Please let us know if you still have not received your steps.
I was totally lost when ordering for my husband's birthday. The customer service was amazing. I ordered with confidence knowing that I was not only getting a good price for a quality product, but also if I purchased something in error it could easily be exchanged/returned.
Ordered a tonneau cover via chat with Samantha. She answered all my questions and set up the order and sent my invoice to PayPal for my approval. Delivery scheduled for tomorrow.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Walter, thank you for sharing!