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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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As the title says: very helpful support staff. This is the first time I've heard of RealTruck and the support I got from the staff helped me make a decision to purchase. Sorry, I forgot the name of the rep but it should be in my order details. Will purchase from this site again.
My expierence was seemless from start to finish... received it in 3 days, perfect condition when arrived. Had it on in no time, perfect fit. You need to buy this.!
Hi David, thank you for sharing your experience with us.
Fast shipping, easy finding what I needed and great customer service
Hi Luis, thank you for sharing your feedback!
Very professional and the service of getting the product to my home was simply amazing!
Hi Keven, thank you for sharing your experience!
I was told next day shipping, days went by no tracking info so I finally used the chat option and now I'm told 20 days to process the order before it even ships.
We apologize for any misinformation about shipping. It looks like your order shipped within 3 business days of ordering and is scheduled to arrive tomorrow.
I chatted with a sales rep. Most helpful and gave me my best price.
Hello Joel, thank you for your feedback!
They are so awesome great respond This is my first time buying they keep update me every minute which is so great
Hello Salman, thank you for your feedback!
It was easy to order but the time it takes for delivery sure could be better.
Hello Tom, thank you for sharing your experience. We apologize for the long lead times for some items or delays in the shipping process.
Great price, easy site to navigate and purchase. Lots of good info.
Thanks
Still waiting on a refund or exchange. But don't know because no update is provided
A refund has been sent to our accounting team to process.
I contacted Chat (Victor) to help me with a comparison between two tonneau covers. The differences were clearly explained and I was even offered a discounted price. I was also able to complete my order within the Chat. This was a excellent and effecient experience.
I ordered some rims online but the website didn't offer any lugnut option, so when I called they hooked me up. Simple as that.
Ordered Amp power running boards for my 2021 Ford Ranger was told it would be 8 plus weeks before I would receive them. Told them I knew that I seen on amp`s web sight up to 20 weeks. REAL TRUCK WAS GIVING ME A 10% Discount for ordering with them and waiting but then after 4 weeks I CHECKED MY ORDER STATUS AND SHOWED CANCLED. I called customer service at REAL TRUCK and they told me they were on a unknown Backorder. ( REAL TRUCK LIED TO ME)! Well I called AMP RESEARCH and it is not true they are running around 20 weeks out give or take a few weeks the same as when I ordered With REAL TRUCK!
REORDERED BOARDS WITH AMP RESEARCH AND HAD TO GO TO THE END OF THE LINE AGAIN
REAL TRUCK PUT THE SCREWS TO ME WAISTING 4 WEEKS AND THEN BACKING OUT ON THE DEAL! THEY CAN KEEP THERE 10% DISCOUNT I REORDERED WITH AMP DIRECT AND PAID THE FULL PRICE $1600.
They were very helpful. I haven't seen the quality of the product yet. I just ordered it yesterday. Things might change
Spoke with an agent for RT and it was very positive. It was a great experience.
Hello Marinus, thank you for sharing your experience.
FED EX has informed me that my shipment won't be delivered till maybe 9/28/21 should have been delivered 9/23/21 it was pushed back 3 times because ITS DAMAGED! So I may be returning it.
Hi Eddie, I am terribly sorry for the delay you incurred with the shipment process. Please let us know if you have any concerns with the product you received so that we can take care of that for you.
Ordered a truck bed cover July 25 2021 it shipped August 13 was delivered August 31. I have no idea where it was delivered to but it wasn't me. I've talked to customer service several times still don't have my 1,623 dollars back or a bed cover and it's September 24 now. Every time I talk to them they say they'll call back in an hour and they never call. Terrible company!
Item was considered lost in transit after a thorough investigation of the delivery. The customer filed a dispute with the bank and was refunded through their dispute.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francis, thank you for sharing your experience!