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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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My experience was excellent needed to purchase my order with two cards and the sales rep was courteous and professional and made it easy to get my order shiped. Thanks
No emails on the delivery or when is calling to be delivered or anything or update status
Great people to deal with, no high pressure sales & very helpful making decisions of which product will best serve my needs.
Shopping was easy people were very helpful and shipping was quick.
Hi Perry, thank you for sharing your shipping experience with us!
Called on Friday, had steps on Monday! Super easy and super fast. Steps showed with a minor ding but didn't want to have to worry about sending it back and getting a new one. Just touched up with some paint. Look great though.
Hello Jesse, thank you for sharing your experience with us. I am terribly sorry about the condition that your steps arrived in. Please let us know how we can further assist you.
Hello Margaret, thank you for sharing your experience.
I ordered wheels for a specific vehicle and when test fitting a wheel they didn't clear the calipers. I called they we very prompt on getting them returned and then transferred me to a specialist that helped me pick out a different set of wheels that would work. Not to mention super fast shipping!
Hello Nick, thank you for sharing your experience!
Customer service was great. Would order again with no hesitation.
Placed 2 orders 2 different days and the staff was great at Real truck and orders came when promised. Great customer service
Hello Charles, thank you for sharing your ordering experience with us!
Bought some Go Rhino side steps for my wrangler. Transaction was easy and the steps shipped quickly. Ordered on Sunday and received and installed on Thursday.
Hi Gary, thank you for telling us about your experience!
RealTruck was great i ordered this item on a monday and received it 2 days later in good shape. The problem was the directions for installing on a 2021 Jeep Gladiator were probably some of the worst directions i have ever seen in my life
Hi Jeff, we are terribly sorry to hear that you were having issues with the instructions you received. If you need assistance with installation, you may call our tech support team or submit a form on our contact us page for further assistance. Realtruck.com/contact-us
Very good nice fit easy to install took me 30 minutes to installed thanks Real truck
Hi Michelle, thank you for sharing your feedback!
Bought one didnt even come close to fitting for a standard ford pick up truck bought another one they called 5 times about a $#*!ing standard seat cover and asked what they wood do if this happened to u so mad i $#*!ing hung up pissed right now for writing about it again the $#*!ing sixth time!
Many of our seat covers are custom-made to your seat configuration. Unfortunately, seat covers can be tricky especially when a vehicle can come with several different seat configurations. To ensure you receive the correct item, the manufacturer or us typically calls you to verify your vehicle information to ensure that the information on the order is correct. We are sorry you are having issues with your order, please let us know how we can further assist you.
I ordered a hitch on Oct 8th. The site said I would receive it around the 18th. On the 20th my order still said "pending" I reached out asking for an update. All I get was an email saying the issue has been solved. I message again on the 21st through their live chat asking for an update. That's when I was told the hitch is on back order and the earliest I might receive it is Dec 29! They processed my payment within 24 hours and never told me they didn't have the hitch in stocks. They just figured I'd spend all that money just to forget about I guess. Now I'm going through the refund process and that can take a week before they get back to me. Dont deal with this site! They just jerk you around!
Hello George, we are terribly sorry we were not able to fulfill your order. Although we try to provide accurate information during the ordering process, inventory can be very fluid at this time. I see a refund is in the queue for our accounting team to process and will update you when this is completed. Thank you for your time and for sharing your experience.
Representative was very polite and knowledgeable about the product. Got all the information to order the right bed cover for my truck. I have already received and installed it. Looks great and fits perfectly. I ordered it on Monday the 18th and it arrived today the 20th. Thiis is my second BAKFlip cover and would recommend it to anyone looking for a quality product.
Hi Chuck, thank you for telling us about your experience!
The gentleman who took my order was very knowledgeable and helpful. He answered all my questions and explained all the details of the product and the shipping. Presently I'm waiting fo delivery. The beginning of this process handled by Real Truck has gone very well. I'm hoping that shipping and delivery does as well.
The chat person was very helpful. She answered all my questions. She made sure I was ordering the right parts for my truck. She made my first time ordering experience easy and enjoyable.
Hi Mark, I am happy to hear we were able to make your ordering experience easy and enjoyable. We appreciate you telling us about your experience and want to thank you for your time an business.
Still not 100% if i can install the cover. I hope this one is truly the one that snaps in without bolts and can be installed with the turn locks still in place as i asked in the online chat session with Mike C
Hi Gregg, if you need technical assistance, please reach out to our tech support team using our contact us page. Realtruck.com/contact-us and once you get confirmation that the support ticket has been open, please reply back with any photos you think may help!
Easy online chat. Price good. Walked me through purchase no prob.
Hi John, thank you for taking the time to provide feedback on your order experience!
Salesperson was very nice and was upfront with delay in shipping. Second time I have purchased from RealTruck. First time was very positive experience and is why I purchased from them again. Great prices and quality.
Hello Stoney, thank you for telling us about your experiences with us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James, thank you for sharing your experience with us!