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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I called and talked to Dan. He was very helpful and seemed to know his stuff. He was able to assure me that the Hard Bed Cover I wanted for my new 2022 Nissan Frontier was indeed compatible and he was able to save me an additional $50.
Quick pick up in the phone and I was able to order the cover in under 10 minutes
Very nice. Order was just how they told was. Will order again.
Was able to communicate with a sales staff to ensure the correct running boards was ordered for our truck.
I found the rep. Very polite and he really went out of his way to help me with my purchase.
Hello Carroll, thank you for sharing your ordering experience with us!
I used the chat function to verify fit and negotiate a better price. Well done!
Hello Marcus, thank you for sharing your experience!
Great products and shipped ahead of time nice to know service like that still excise
Hello Fred, thank you for sharing your experience with us.
Placed my order through chat and the person helping me got the delivery address incorrect. Then it took me various emails to fix it. Then when I got the package, the item was scratched due to the accessories(bolts and attachments)box getting torn. Various parts were out of the parts box.
Hello Arturo, I am terribly sorry that we did not verify your address before completing your order. We definitely dropped the ball on that as you should not have had to experience this type of issue. As for the shipping damage, we will review your issue and work with you to form a resolution.
Very Helpful. Was able to answer all my question. Sale person had great knowledge and patience
Hi Gerald, thank you for providing feedback on your shopping experience!
Ordering mud flaps of bug shield 4 pickup truck rear mud flaps for ordered but did not appear on order sheet place phone call to solve a problem
Hello Richard, I am sorry that we did not accurately complete your order the first time around. I am happy to hear we were able to help resolve your problem.
I have ordered and tonneau cover and Bedrug bed mat from Realtruck.com. Very satisfied with my purchases. Highly recommend Realtruck.com.
Hi Jason, thank you for providing feedback on your experience!
I went on line to check out nerf bars and an associate showed up on the live chat (Victor), He was a great help and made the ordering much easier for me.
Hi Sheldon, we are happy to hear that we were able to make your ordering experience easier for you!
Place a order and it arrived very quickly, good product s good service.
Hello David, thank you for sharing your shopping experience!
Chat agent was very helpful and provided timely response
Hi Robert, thank you for sharing your ordering experience with us!
Answered all my questions promptly and were a great help in choosing the right product for my needs.
Nicholas M got me hooked up with all I needed and saved me a little money also. Will be a return customer for sure.
Called RealTruck.com@ 7:30 pm my time and was SURPRISED that they were still open!
Rose took my order and was extremely helpful answering all my questions!
Hi David, thank you for sharing your experience!
Said 9% off, but the numbers never added up, after about an hour, they said oh it's 5% off this item and 4% off the other item! They corrected their selves at one point and said oh I only took off for one item! I felt I was dealing with someone who didn't know math!
Hello Doug, I would like to apologize for the lack of communication regarding your order and its discount. It was not clear to you and that should never have happened. Thank you for your feedback as we use these opportunities to help improve our services.
I used the chat option and spoke to Michael he was very patient and help me order the proper toneau cove for my Tacoma and then saved me an additional $27 more off the sale price. Awesome company to do business with very quick shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter, thank you for sharing your shopping experience!