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RealTruck

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Kansas
1 review
0 helpful votes
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Totally awesome! Now it's up to fedex to take care of pick up and delivery. Matt and the staff got all the exchange paperwork completed and so easy to work with. Thanks to everyone.

Date of experience: May 22, 2025
Oklahoma
1 review
0 helpful votes
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Retrax Bed cover
June 1, 2025

We've been looking at bed covers and knew we wanted a retrax. We had decided to order one and when we went to the website they were on sale. We spoke to Cris through text and it was a very simple process. Our previous order was for running boards which we really like. We haven't received our bed cover yet, but when we do, I'll send in another review

Date of experience: May 22, 2025
Kansas
1 review
0 helpful votes
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Excellent customer service
June 1, 2025

Spoke with the sales rep will he answered all of my questions and concerns I had about a product and I ended up ordering a bed mat for the rear of my 2018 Toyota Tacoma.

Date of experience: May 21, 2025
Virginia
3 reviews
0 helpful votes
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Awesome experience
June 1, 2025

Very pleasant experience. Great customer service and very informative. Assist with detail experience and descriptive and good insights.

Date of experience: May 21, 2025
Illinois
1 review
0 helpful votes
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Great service
May 31, 2025

Would use real trucks again. They have great service. Am I like how they treated me just waiting on my package to arrive.

Date of experience: May 21, 2025
New York
1 review
0 helpful votes
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Great people
May 31, 2025

Chat was awesome, got what I needed at a great price. Very knowledgeable people...

Date of experience: May 21, 2025
Illinois
1 review
0 helpful votes
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Very nice and best price
May 31, 2025

Very friendly took time to explain the product. Went out of their way to make sure I received the best price as well. Thank you.

Date of experience: May 21, 2025
Wisconsin
1 review
0 helpful votes
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Ranger bed cover
May 31, 2025

I ordered a bed cover for my brand new 2025 Ford Ranger XLT. The customer service was excellent and ordering was a breeze.

Date of experience: May 21, 2025
Virginia
1 review
1 helpful vote
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Running boards, 2025 ram 2500
May 31, 2025

Ordered and got rotten boards for my 2025 ram 2500 for $360receiving the boards which were pretty pretty nice read the directions said that I had to buy mounting brackets that were not supplied if I had known I'll bought them when I ordered to run boards. Had to call in wait on the phone for 30 minutes to find out they were on another $140 would've been nice to know I need a brackets when I ordered running boards who sells running boards without mounting brackets. But on a good note, customer service was nice and very helpful.

Date of experience: May 21, 2025
Illinois
1 review
0 helpful votes
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Ricks ford explorer
May 30, 2025

The day before I tried to purchase, and was getting another 10% off. But I couldn't get through the pay pal or credit card so as to pay. So tried next day all worked but was 10% higher in price. So didn't like that. Other wise all was ok

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Backflip MX4
May 30, 2025

Chris was great he was very informative and answered all of our questions and when we reached out to him he responded right away!

Date of experience: May 20, 2025
Indiana
1 review
0 helpful votes
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Replacement corner cap kit
May 30, 2025

I reached out for replacement corner caps for a cover and Victor was on it! Extremely happy with the service, along with price for the parts. Can't stress enough how easy it was to work with them through the chat feature and how fast they had things taken care of. Highly recommend them to friends and family!

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Matt was great
May 30, 2025

Matt dug into the details of the product that gave me the confidence to purchase! I had many options to choose from and his knowledge meant the difference!

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Great customer service
May 28, 2025

I ordered floor mats and they were a perfect fit, thank you for your input on what were the best options.

Date of experience: May 18, 2025
Pennsylvania
1 review
0 helpful votes
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Great service
May 28, 2025

Very quick service, had it in 4 days. Highly recommend Real truck for your mods. Representative was very knowledgeable and helpful.

Date of experience: May 18, 2025
California
1 review
0 helpful votes
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4-6 weeks?
May 27, 2025

Great service on the phone. Very helpful. Shouldn't take 4-6 weeks for bolts. Bought several items before. Shipped right away. Disappointed can't put on my steps for awhile.

Date of experience: May 17, 2025
Florida
1 review
0 helpful votes
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I was unsure of my order, so I called, and I spoke with a man named Butch. He was beyond helpful. He anserrd all my questions and helped me with my order. The whrels were beautiful.

Date of experience: May 17, 2025
California
1 review
0 helpful votes
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GOT WHAT I WANTED
May 27, 2025

ORDERED A BED COVER AND WS 200 LESS THAN OTHER MERCHANTS AND HAD IT INSTALLED MY SELF WITHIN 1 HOUR.

Date of experience: May 16, 2025
Georgia
1 review
0 helpful votes
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Costumer Service
May 26, 2025

Everything is fast and great phone service when ordering however getting help is like pulling teeth. They multiple times your oder number, have to transfer no mater what extension you use. Email link and chat link do not work on website. Email colors make it very hard to read, should I go on? Brief hold exceeded wait time so I hung up

Date of experience: May 16, 2025
Texas
1 review
0 helpful votes
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G2 Hard Cover
May 26, 2025

I was told the top would ship 5 days ago and still hasn't shipped. I called and ordered a more expensive cover that I was told was in stock and it in fact wasn't. And there is no eta for the cover to arrive.

Date of experience: May 16, 2025