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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Very good helpful and pleasant knowledgeable about product
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After chatting with a sales rep & placing order, I rec'd a e mail app 1 hour later stating the expected delivery time would be roughly 45 days. Had the sales rep informed me of this, I would've kept searching
Hello Robert, we apologize for the miscommunication and delay in the arrival of your package! Thank you for bringing this to our attention, your feedback helps us improve the service that is given to our customers.
Very please with all the customer service agent that help me though my buying experience.
As usual great service along with great product. Dan Martinez was the gentleman who assisted me and was extremely professional and courteous.
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Ordering online was easy received both products in less than a week, I had an issue with one of the products and they took care of it promptly.
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Spoke with Tara about my truck bed cover needs and she was very helpful getting me to my final decision.
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Very efficient was able to get the answer quickly everyone was helpful
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We placed a phone call to order our bed cover and liner. We wanted to double check that we had the correct size. The lady that answered was very courteous and efficient. She addressed all our concerns in a quick manner.
Received word that our order has already shipped less than 24 hours later!
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The rep that I placed the order with was great (as long as what I was told is correct)
I talked with another rep earlier who would not give me any information or specs on the product, which is why I did not place my order with him. He was awful!
Hello Charles, I apologize for the less than stellar experience you had with our sales agent. Thank you for bringing this to our attention as your feedback helps us improve the service that is given to our customers.
Customer service was excellent - Gave me everything I was hoping for
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It was externally helpful to speak to someone that could answer my questions in regards to my purchase of a low profile hard cover for the truck bed, thanks.
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Great customer service! The guy who assisted me was very helpful and professional. He answered all my questions and made sure the item was correct for my truck.
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Called to check on a bed mat for my new pickup as dealership where I purchased it could not find one to fit it. Wayne was fantastic in answering all my questions and concerns. He took order over the phone. It arrived the next day and fit great. Definitely a a 12+ on scale of 1-10.
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I purchased a bed liner for a 2016 Ram 1500. It took forever to get (which I can tolerate) but it arrived with several brown scratch/stains on it. I've tried 4 times to reach out to them only to receive a "Support Ticket" each time. They asked for pics. I sent pics. And each time I get an email 2-3 days later saying the ticket is "Solved". NO! Its not solved! I contacted them again. Same out come. Solved. 5 minutes ago I contacted them for last time and they put in another support ticket. I'm done here. Go to Americantruck.com if you want a pleasant experience and people that actually take care of you on the spot. Not some support ticket that doesnt work. So I guess I'll paint the whole liner but I shouldnt have to. Here ya go. **I RECEIVED THIS 4 TIMES! Copied and paste from my email:
Support Ticket Created
Your request has been received and is being assigned to our support team.
Your shipping damage request has been received and is being assigned to our customer support team.
Support Ticket Update
Shawn Martin,
Your ticket (*******) has been marked as SOLVED. We hope that we were able to answer all of your questions and concerns in a satisfactory manner! Thank you so much for your business. We look forward to serving you in the future.
Hello Shawn, I hope you can accept our apology for the slow response times to your request. Due to high volumes, our ticket responses are extended at this time, and tickets are worked in the order they are received or updated. Because of this, it is inadvisable to submit multiple tickets that flood our system, which increases our response times. That said, we also apologize that your product arrived damaged. We have filed a claim with Fedex and have reordered your product for you as of 1/25/22 at 1:44 pm. This information is made available to you via email (ticket #2448392). Please reach out if we can provide further assistance in the meantime.
Regarding ticket #2442638
* We received your order status request on Jan 12 at 10:44 am via email
* We provided tracking information on Jan 14 at 3:52 pm
* This ticket was solved & closed on Jan 18 at 4:00 am
This was my first time dealing with RealTruck and i was pleasantly surprised with their stock and the knowledge of their employee Butch Verrando.
Bruce knows what will fit, and he will walk you through the sale to make sure what your ordering is going to fit your vehicle.
I highly recommend RealTruck.
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I had a hinge break on tri fold bed cover. Talked to them sent a pic of what I needed and was able to place an order very quickly for the part. Will buy more accessories from Real Truck
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience!