Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of RealTruck

RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
See all photos
How would you rate RealTruck?
grey stargrey stargrey stargrey stargrey star

RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Stephen H.
Unfollow Stephen H.
Share Review
Report Review

MC4
January 27, 2022

The ordering was simple and easy. A little bit more excitement for a customer making an order would have been good. Sales rep was professional and to the point. I will order other items in the future, if the product is what I hope for. Quality and functionality.

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

James, thank you for sharing your shopping experience with us!

Arizona
2 reviews
0 helpful votes
Follow Brenda F.
Unfollow Brenda F.
Share Review
Report Review

Great Buying Expeirence
January 27, 2022

Very helpful guidance from Mike E who knew his stuff. Can't wait to see how his recommendation looks on my truck. Also, the email/e-pay process was seamless. Very nicely done.

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Wisconsin
1 review
0 helpful votes
Follow Joyce V.
Unfollow Joyce V.
Share Review
Report Review

Great Customer Service
January 27, 2022

I had a question about a seat cover. It was answered quickly and he made sure that I got the correct seat cover for the truck I have.

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Georgia
1 review
0 helpful votes
Follow Jess L.
Unfollow Jess L.
Share Review
Report Review

Price and service 5 star
January 27, 2022

As I stated in the headline it was a very pleasant transaction the sales person was very knowledgeable of my purchase product and answered my questions that quickly helped me decide the right item for me, also the price great as well. I will be using them again in tge future.

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

California
1 review
0 helpful votes
Follow Dylan P.
Unfollow Dylan P.
Share Review
Report Review

Rhino bars and kegs for truck cap
January 27, 2022

Good, average, response time a bit slow but over all good.

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

New York
2 reviews
0 helpful votes
Follow Shirley T.
Unfollow Shirley T.
Share Review
Report Review

Tonneau
January 27, 2022

Site Chat representative made purchase easy and quick,

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Washington
1 review
0 helpful votes
Follow Jerry F.
Unfollow Jerry F.
Share Review
Report Review

My husband and I had questions about the EFX Tonneau truck cover, so we called the 888 number and got a man named Chris. Chris was extremely helpful and knowledgeable about the cover, and he answered all of our questions. We purchased it on the phone with him. Thank you, Chris!

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Alabama
1 review
0 helpful votes
Follow Lauren U.
Unfollow Lauren U.
Share Review
Report Review

Crate damage
February 26, 2022

Shipping carton/crate severly battered and damaged from careless fork lift driver/handling. Fortunately, contents survived.

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Dwight, we apologize that your order arrived with less than stellar packaging. If there is an issue with your product please do not hesitate to reach out so we can help.

Arizona
1 review
0 helpful votes
Follow John Z.
Unfollow John Z.
Share Review
Report Review

Excellant
January 27, 2022

Very friendly, understood products and applications.
Can't be happier.

Date of experience: January 27, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Oregon
1 review
0 helpful votes
Follow Emma U.
Unfollow Emma U.
Share Review
Report Review

I had a good experience
January 26, 2022

I code talk to some one that made a dig difrece for me the man l talk to whas vary hapfull and i cant spail very good

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Minnesota
1 review
0 helpful votes
Follow Andrea R.
Unfollow Andrea R.
Share Review
Report Review

It was easy
January 26, 2022

It was easy to order, but the true test will be if it fits as the salesperson stated.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Wisconsin
1 review
0 helpful votes
Follow Edward S.
Unfollow Edward S.
Share Review
Report Review

Real Truck Review
January 26, 2022

So far to date, they have been excellent. Real Truck has processed several orders for me and one is still pending.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

New Jersey
1 review
0 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Share Review
Report Review

Couldn't ask for better service!
January 26, 2022

Customer service reps were very knowledgeable, patient and understanding of my request. Couldn't have been better.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Michigan
2 reviews
0 helpful votes
Follow Linda G.
Unfollow Linda G.
Share Review
Report Review

Terrific customer service
January 26, 2022

I had ordered a soft top tonneau cover, actually two, my error. I requested to return the one I ordered from Real Truck. They provided me with a return label, so I packed it up sent it back via FedEx, and they not only refunded the purchase price, but paid for the return shipping, which I didn't expect. So the next week when I was looking for a set of running boards, I went right back to them.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Norway
1 review
0 helpful votes
Follow Sandra Y.
Unfollow Sandra Y.
Share Review
Report Review

Chat room
January 26, 2022

My experience was really great. The help I got on chat to order my item was fantastic. Thank you very much.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Idaho
1 review
0 helpful votes
Follow Olivia G.
Unfollow Olivia G.
Share Review
Report Review

Almost instant shipping
January 26, 2022

I needed a new Tonneau cover for my new truck. The other supplier that I use showed delivery in 11 weeks! An awful long time to wait for me. I found the exact unit I wanted although at a higher price but with same day shipping. My new cover is due in 2 days.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Pennsylvania
1 review
0 helpful votes
Follow Christopher W.
Unfollow Christopher W.
Share Review
Report Review

Slow on delivery
February 25, 2022

I ordered a truck bed mat on 01/07 and was notified via email that I would receive the mat between 1/19-1/24 when I did not receive the product and checked the order on their web site it said "pending". I contacted customer service on 1/25 and was told it may take up to 3 days to get an answer because they are not shipping the product. I did hear from them on 1/26 and am now being told it will ship on 2/21. Come on folks I didn't order a truck just a mat and if you didn't have in stock at the time of the order I should have been notified. Not much I can do now they have my money, let's see if it actually does ship on 2/21.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Hello Christopher, we apologize for any miscommunication with the inventory and long lead times. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process. Thank you for sharing your experience.

Arizona
1 review
0 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review

No issues
January 26, 2022

It was an easy process and received what I ordered

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Michigan
1 review
0 helpful votes
Follow Dennis E.
Unfollow Dennis E.
Share Review
Report Review

Very nice and very helpful
January 26, 2022

Great sales team they help me a lot and I am very glad that the sales team was so helpful

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Florida
1 review
0 helpful votes
Follow Angela F.
Unfollow Angela F.
Share Review
Report Review

Bed cover and floor matts
January 26, 2022

Ordering was a pleasure. The gentleman who helped me offered me several options. Thanks for everything.

Date of experience: January 26, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!