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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Used the chat function, got a discount, and the whole process was straight forward and easy.
Professional and quick delivery. I am very satisfied with everything
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Representative was knowledgeable and polite! Answered all of my questions.
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I ordered on Friday and received the item the very next day. Second time using Real Truck and we are very satisfied.
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Very helpful and easy to deal with. Quality material on what they sell.
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Great experience! Great price, super fast s&h; absolutely no problems. Love this vendor-they are always our first go to for truck accessories!
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Ordering was great, RealTruck rep was very helpful placing my order, but a few hours later they cancelled my order due to RealTruck not being able to get Amp power steps since they are on back order.
Hello James, we apologize for any miscommunication with the inventory. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process. We see that the item was put on backorder and this was communicated to you, by email, on Jan 27th about the backorder and submitted the refund request the same day. Our current turnaround time is up to 7 business days for the refund to be processed through us.
Went on chat to see if the tonneau for my truck was in stock. It was not but they located one through a third party warehouse. I ordered it at 8:00am. It showed up at11:00 am the next day.
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Was suppose to arrive on Wednesday it now is Friday. I wish I could comment on the quality or instalation. I hope it is worth the wait.
Hello Izzy, we apologize for the delay. We see that your package was delivered on Jan 28th at 1:15pm by fedex. Please let us know if we can provide further assistance.
Spoke with Regee and he was very helpful. He was knowledgeable and able to expedite my order. I am satisfied with my experience.
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Needed running boards (nerf bars). Great customer service, got the nerf bars I wanted. Walked me through the whole process. Check out was easy and fast.
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Talked to Sam and was very satisfied with his knowledge and help. Got my situation handled and looking forward to further business. Looking forward to the arrival of the order.
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Very good communication and knowledge of products on site. Fast shipping.
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Awsome this second cover I've bought from gator excellent sales and service would highly recommend them
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As usual all fixed, mix up that I thought existed is all square and my Truck pieces will be here by Saturday!
Love you guys/gals@ REALTRUCK
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My phone sales agent was beyond helpful! He went above and beyond to make the buying experience easier on me.
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It was very very good. The guy was very knowledgeable and I could tell he knew his stuff.
He took all the time I needed and explained everything.
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The ordering was simple and easy. A little bit more excitement for a customer making an order would have been good. Sales rep was professional and to the point. I will order other items in the future, if the product is what I hope for. Quality and functionality.
James, thank you for sharing your shopping experience with us!
Very helpful guidance from Mike E who knew his stuff. Can't wait to see how his recommendation looks on my truck. Also, the email/e-pay process was seamless. Very nicely done.
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I had a question about a seat cover. It was answered quickly and he made sure that I got the correct seat cover for the truck I have.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience!